1. The sales conditions for the reserved rate or package specify the terms for cancelling and/or changing the reservation.
2. For properties: LUX* Grand Baie, LUX* Belle Mare, LUX* Le Morne, LUX* Grand Gaube and LUX* Saint Gilles: Prepaid reservations can be changed or cancelled free of charge up to 14 days prior to arrival; thereafter 100% of stay charged; No-Show: 100% of stay charged.
For LUX* Marijani Zanzibar: Prepaid reservations can be changed or cancelled free of charge up to 30 days prior to arrival; thereafter, 100% of stay charged; No-Show: 100% of stay charged.
For LUX* South Ari Atoll, Maldives, the following applies:
- Until 30.09.2025: Prepaid, refundable, and amendable up to 14 days prior to arrival. Thereafter and for a No-Show 100% charged.
- From 01.10.2025 to 22.12.2025: Prepaid, refundable, and amendable up to 30 days prior to arrival. Thereafter, and for a No-Show 100% charged.
- From 23.12.2025 to 05.01.2026: Prepaid, refundable, and amendable up to 45 days prior to arrival. Thereafter, and for a No-Show 100% charged.
- From 06.01.2026 to 31.01.2026: Prepaid, refundable, and amendable up to 30 days prior to arrival. Thereafter, and for a No-Show 100% charged.
If ever the reservation includes non-refundable components, it will be stipulated in the sales conditions for the rate or package.
3. Membership flexible rate can be changed or cancelled free of charge up to 7 days prior to arrival; thereafter 100% of stay charged; No-Show: 100% of stay charged.
4. When the sales conditions for the reserved rate or package allow:
- The reservation can be cancelled via the “Contact Us” section on www.luxresorts.com website or by contacting Customer Services on the contact details stated above in Article 9 in Terms and Conditions.
- Changes to the reservation can be made with Customer Services, whose contact details are stated on the reservation confirmation sent by email and in Article 9 above.
5. In the event that the stay is interrupted, the agreed price will be paid in full. No reimbursement will be given for a prepaid reservation.
6. Unless expressly stated otherwise, the customer must vacate the room before 12 p.m. on the last day of the reservation, unless otherwise stated in the rate conditions booked. Failure to do so shall result in the customer being billed for an extra night.
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