At LUX* we believe that every single moment is worth celebrating. Worth making remarkable. From life’s big moments to the small ones. Every moment is made extraordinary. Each uniquely designed property celebrates the destination it is in – its people, culture, nature, and flavours.
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What is the protocol to travel to Mauritius?
From the 1st of July 2022, all travellers (both vaccinated and unvaccinated) can travel freely to Mauritius. There is no need to present a PCR test at embarkation, and no PCR test will be carried out upon arrival.
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I want to travel to Mauritius. Which of your resorts can I stay in?
You can stay at LUX* Grand Baie, LUX* Grand Gaube, LUX* Le Morne, SALT of Palmar, and Tamassa Bel Ombre. Note that SALT of Palmar is adults-only.
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Are the hotel staff vaccinated?
All of our Team Members and their immediate families have been vaccinated. We also take daily temperature checks of all Team Members, as well as all precautions to prevent the spread of COVID-19.
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Do I have to wear a mask?
As from the 1st July 2022, you are no longer required to wear a mask except in certain public areas including airports, public transport, and hospitals.
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How do I get from the airport to the hotel?
After going through baggage claim, you can reach your hotel by organised transfer, taxi, rental car, or any other means of transportation. Just be sure to disinfect your hands, wear a mask and roll down the windows!
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My home country requires a PCR test before boarding my return flight.
Will that be readily available?Yes. The test can be conducted at the resort and be collected by the private clinic at your expense. Just get in touch with us at Reception so we can schedule it for you.
- All Team Members maintain protective measures
- Physical distancing protocol using signage and markings throughout the properties
- Hand-sanitising stations throughout the properties
- Increased cleaning and disinfection cycles to ensure optimal hygiene standards
- Daily temperature checks for everyone accessing the hotels at all entry/exit points
- A trained Covid-19 Officer responsible for ensuring compliance with each property's new operational regulations and procedures
- Doctor on call 24/7 and resident nurse available in all properties
- Minibars will remain empty with a wide selection of items available upon request
- Hand-sanitising stations throughout all public areas
- Frequent sanitisation of high-touch points areas using fogging equipment, electrostatic sprayers and wipes
- Regular sanitisation of high-touch areas (changing rooms, door handles, mirrors, hooks etc)
- Non-contact single-use tissue dispenser
- Re-arrangement of sunbeds to comply with physical distancing requirements
- Cleaning and sanitisation of sunbeds after each use with a "Cleaned and Sanitised" sign after sanitisation is completed
- Frequent sanitisation of outdoor showers
- Menus are presented either via iPads which are sanitised after each use and/or QR codes so guests can access our menus on their own devices
- Buffet area or live cooking stations shielded with glass protection screens
- Table arrangements adjusted to allow for physical distancing in all restaurants and bars
- Sanitisation of tables will be carried out after each guest. Outlets are sanitised after each service
- Treatment rooms sanitised thoroughly between treatments
- In changing rooms, clean towels are arranged in individual lockers. Lockers and showers are sanitised after every use
- Seating and loungers are rearranged to enable physical distancing
- Advance booking for selected time slots required
- Thorough cleaning and sanitisation of all gym equipment in between time blocks
- Private fitness and wellness sessions indoors will be replaced by outdoor wellness classes(maximum 6 persons per class)
Travel today
Updated on 07/07/2022
As the world reopens, travel is getting a little easier. The secret to a seamless trip is extra planning. Be sure to check your country's regulations. Here's the status of our destinations:
Mauritius
Great news! Mauritius is fully open! We compiled the most frequently asked questions below. We also invite you
to consult the official Mauritius Tourism Promotion Authority website for the latest updates and more detailed
information: https://mauritiusnow.com
La Reunion
Social distancing is recommended but is no longer mandatory. Masks are not required indoors and outdoors, including
in transportation (even if it is still recommended). To visit Reunion Island, it is compulsory for unvaccinated
people to present a Covid-19 test (PCR test less than 72 hours or Antigen test less than 48 hours). Vaccinated
travellers do not need to present any test upon departure. Since 14 May, ‘reasonable excuses’ are not required
for unvaccinated travellers (however a negative Covid test is still compulsory).
China
Over in China, the doors to our resorts and retreats
are open to domestic travellers only, as borders
remain closed for now. A health QR code is required
upon check-in. Local travellers from high and middle-risk
areas should check in with their regional's regulations.
Maldives
The Maldives' one island=one resort has made it an alluring destination since day 1.
You are no longer required to present a PCR negative test result upon arrival to the Maldives. This applies to both
vaccinated and non-vaccinated travellers. Wearing a face mask is no longer mandatory, except at health facilities.
You must fill out an online Traveller Health Declaration
(https://imuga.immigration.gov.mv/) within 48h of
your departure to and from the Maldives.
If you are coming from another resort, island or boat, you are no longer required to do a PCR test
prior to your arrival at LUX* South Ari Atoll.
As part of the Collective Care Program, all Team Members maintain protective measures, and public facilities are
sanitized frequently to keep you, our Team Members, and our communities safe.
COVID-19 insurance: The Maldives offers a COVID-19 insurance which travellers
can purchase prior to their arrival. It covers medical expenses, isolation and transportation costs.
Package: https://myallied.mv/type/inbound-allied/new
FAQs: https://allied.mv/insurance-plan/allied-inbound
FREQUENTLY ASKED QUESTIONS TRAVELLING TO MAURITIUS
COLLECTIVE CARE
These are the measures we take in our resorts to keep you, our Team Members, and our communities safe.
Guestrooms
Public Areas and Facilities
Public Bathrooms
Pool and Beach Facilities
Restaurants & Bars
Spa
Fitness and Wellness
OUR CANCELLATION AND REBOOKING POLICY
Our Cancellation and Rebooking Policy for Mauritius and Reunion
Cancellation Policy
No penalty until 7 days prior to arrival, with a full refund of prepaid amounts, as from 01.01.2022.
Exception: No penalty until 14 days prior to arrival for the stay period 23.12.22 – 06.01.23 for Mauritian
properties & 23.12.22 – 02.01.23 for Reunion Island properties, with prepaid amounts fully refunded.
Postponed Stays Policy
Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to
arrival for stay dates until 31 October 2023. Exception: Until 14 days prior to arrival for the stay
period 23.12.22 - 06.01.23
The then applicable pricing and conditions, combinable with any active
offers at the time of rebooking, will apply for the new stay dates.
Our Cancellation and Rebooking Policy for the Maldives
Cancellation Policy
All reservations for arrivals until 22 December 2022 will not be subject to any
cancellation charges until 14 days prior to arrival and any prepared amounts will be
entitled for new travel date changes.
For all reservations for arrivals from 23 December 2022 to 10 January 2023 cancellations up to 40 days
prior to arrival will be free of charge and any prepared amounts will be entitled for
new travel date changes.
Postponed Stays Policy
For postponed stays with original arrival dates between now and 22 December 2022,
no rebooking charges will apply, and the new stay dates will be confirmed at the same
originally booked rate for new stay dates up to and inclusive of 22 December 2022.
For new stay dates from 23 December 2022 onwards, these stays will be confirmed at the rate
applicable.
Our Cancellation and Rebooking Policy for China
Cancellation Policy
No penalty until 7 days prior to arrival, with a full refund of prepaid amounts.
Postponed Stays Policy
Should a guest not wish to cancel the booking, the guest is welcome to postpone
their stay up to 7 days prior to arrival for stay dates until 31 October 2023.
The then applicable pricing and conditions, combinable with any active offers at the time of
rebooking, will apply for the new stay dates.
All of the above may be subject to change.
OUR COLLECTION OF LUXURY HOTELS
LUX* Grand Baie
Mauritius
Mauritius
LUX* Belle Mare
Mauritius
Mauritius
LUX* Grand Gaube
Mauritius
Mauritius
LUX* Le Morne
Mauritius
Mauritius
LUX* South Ari Atoll
Maldives
Maldives
LUX* Saint Gilles
Reunion Island
Reunion Island
LUX* Tea Horse Road
China
China
LUX* Chongzuo, Guangxi
China
China
LUX* Marseillan
France
France
LUXNAM* Phu Quoc
Vietnam
Vietnam
Mauritius
LUX* Grand Baie
This modernist marvel, seemingly dropped onto a crescent of sand on the northern shores of Mauritius, turns heads. This new generation boutique-style resort introduces travelers to the seductive, slow pace of island living. But not too slow… LUX* Grand Baie, mirroring the adjacent beach town from which it takes its name, is exciting and playful. Whether it’s the unparalleled culinary scene or the breath-taking rooftop experience, there is truly no other celebratory place to be. A real invitation to seize the moment.
Mauritius
LUX* Belle Mare
Reopening October 2023
Reopening October 2023
Our much-loved LUX* Belle Mare is undergoing extensive renovations, taking the resort to new heights all while preserving its spirit as a family resort that captures the best of island living.
Mauritius
LUX* Grand Gaube
The totally reimagined retro-chic tropical retreat, tucked away on a peninsula bordering two coves, celebrates life in the tropics the LUX* way. The eye-catching design of Kelly Hoppen blends perfectly with the surrounding tropical greenery, and each room is made to feel like a home—that is, if home is having an outdoor bathtub overlooking the Indian Ocean. The resort is known for its focus on wellness and its culinary gems.
Mauritius
LUX* Le Morne
Blessed with the best sunset of the island, life’s a beach at LUX* Le Morne. The chic and mindful boutique resort at the foot of Le Morne Mountain on the wild west coast of Mauritius calls all lovers of barefoot luxury and mindful travel. The postcard beach barely needs an introduction. As for the hotel, it’s a gem that truly embodies the spirit of island living.
Maldives
LUX* South Ari Atoll
An island paradise where you can experience the Maldives to its fullest. Ride your bicycle along the jetty, swim alongside whale sharks, hang out in your bungalow on stilts, dine at any of the eight restaurants, dance the night away, partake in marine conservation… Whatever it is you love, you’ll find it here at LUX* South Ari Atoll.
Reunion Island
LUX* Saint Gilles
Reunion Island’s only five-star set on the beach is a colonial gem fringed by filao trees and the calm L’Hermitage lagoon. Nature is the main draw. If you can gather the strength to pull yourself from the chaise-longue facing the gorgeous lagoon, there’s a world out there waiting to be explored–from the lunar landscapes of the volcano to the cirques, a geologist’s dream. Hike the volcano or hop into a helicopter and catch a bird’s eye view of “l’île sauvage”, the wild one.
China
LUX* Tea Horse Road
A unique collection of retreats along the mystical Tea Horse Road, where the journey is the destination. We believe in travel that takes you to extraordinary places. Travel that alters the way you see the world. LUX* Tea Horse Road takes you on a wildly unique journey from Pu’er to Lijiang, Shangri-La and all the way to Benzilan—one of the last stops.
China
LUX* Chongzuo, Guangxi
This tropical modernist boutique resort is strikingly beautiful and astonishing. Surrounded by lush, picture-perfect tropical gardens and set on the banks of Mingshi river, at the border of China and Vietnam, this resort is defined by its modernist design, the unmistakable karst rock formations, and the seductively slow pace of riverside living. This luxurious sanctuary is designed for astute travelers who crave meaningful connections and out-of-this-world experiences.
France
LUX* Marseillan
Somewhere between the Pyrenees and Provence, bordering the saltwater lake of Thau and the Mediterranean sea, is the first resort at the heart of a beachfront vineyard. If the sea, sun, and wine is your trifecta of choice, you’ll fall head over heels for LUX* Marseillan. The resort’s alluring glamour and its luxurious residences incarnate the French art de vivre.
Vietnam
LUXNAM* Phu Quoc
Set on Pearl Island’s north coast where forested mountains slope down to sugar-sand beaches and blue-green sea, this pioneering resort is perched on stilts above the Kiên Giang Biosphere Conservation Area. A gateway to immeasurable riches, it’s the kind of place where, one moment you’re soaking up the sun, and the next, Vietnamese culture. Set sail to one of the fifteen islets that make up the mythically beautiful An Thoi archipelago or simply enjoy all this exciting resort has to offer.
EXTRAORDINARY EXPERIENCES
DISCOVER OUR EXTRAORDINARY EXPERIENCES.
TRENDING NOW
FORBES TRAVEL GUIDE 2023
We made it on Forbes Travel Guide! We’re elated to have been awarded the coveted star awards for five of our resorts and spa.
THE STORY BEHIND...
Go behind the scenes with Marie Meunier, Executive Pastry Chef at LUX* Grand Baie. Join her for a tour as she gives us a taste of the Bigarade, a delicious but forgotten citrus of Mauritius.
SO, ARE YOU KEEN ON GREEN?
We challenged our chefs to make food a force for good. Our vegan, plant-based dishes let the produce shine. Even if you’re not vegetarian or vegan (yet), we hope you’re keen on trying the dishes in green.
REASONS TO GO LUX*
We pride ourselves on our creative, pioneering dining concepts–from cafés to beach clubs. Our specialty restaurants are the talk of the town, and checking-in to our hotels is embarking on a unique culinary journey. Our chefs draw inspiration from cultures across the globe, distinct ingredients, and the latest trends to conceptualize vibrant and diverse dishes that delight the palate.
READ MORE
We pride ourselves on our creative, pioneering dining concepts–from cafés to beach clubs. Our specialty restaurants are the talk of the town, and checking-in to our hotels is embarking on a unique culinary journey. Our chefs draw inspiration from cultures across the globe, distinct ingredients, and the latest trends to conceptualize vibrant and diverse dishes that delight the palate.
READ MOREService is our passion. Always has been. We make our guests feel cared for by helping them celebrate life, and making each moment matter.
Service is our passion. Always has been. We make our guests feel cared for by helping them celebrate life, and making each moment matter.
We have our very own spa brand, LUX* Me, which includes a line of beauty products in partnership with renowned beauty gurus. But wellness goes far beyond the spa in our books. It's also a good night's sleep thanks to our pillow menu. And what you eat. All of our restaurants serve nourishing, plant-based dishes under the label Keen on Green. Plus, the destinations we are in are at the heart of nature, making for a breath of fresh air and some vitamin D.
We have our very own spa brand, LUX* Me, which includes a line of beauty products in partnership with renowned beauty gurus. But wellness goes far beyond the spa in our books. It's also a good night's sleep thanks to our pillow menu. And what you eat. All of our restaurants serve nourishing, plant-based dishes under the label Keen on Green. Plus, the destinations we are in are at the heart of nature, making for a breath of fresh air and some vitamin D.
From a Cinema Paradiso under the stars to a pop-up Aperitivo, from a Wanderlust library to a Message in a Bottle you stumble upon, these pop-ups and moments surprise and delight, making for memories that will last long after your tan fades.
READ MORE
From a Cinema Paradiso under the stars to a pop-up Aperitivo, from a Wanderlust library to a Message in a Bottle you stumble upon, these pop-ups and moments surprise and delight, making for memories that will last long after your tan fades.
READ MOREWe care about what matters. To us, that's people–each other, guests, our community–and the planet we call home. We've noticed that today's travellers want to give in return. Through gestures big and small, we choose to live consciously. So far, we have embraced a Zero Food Waste lifestyle, reduced single-use plastic to near zero, helped protect sea turtles... It's a journey, and one we couldn't be happier to be on.
READ MORE
We care about what matters. To us, that's people–each other, guests, our community–and the planet we call home. We've noticed that today's travellers want to give in return. Through gestures big and small, we choose to live consciously. So far, we have embraced a Zero Food Waste lifestyle, reduced single-use plastic to near zero, helped protect sea turtles... It's a journey, and one we couldn't be happier to be on.
READ MOREWe launched a collection of one-of-a-kind Extraordinary Experiences that change the way you holiday. Curated by our team of travel experts, these experiences pull you into the heart of the destination you are in. Our Extraordinary Experiences are the textbook definition of "live a life well-travelled".
READ MORE
We launched a collection of one-of-a-kind Extraordinary Experiences that change the way you holiday. Curated by our team of travel experts, these experiences pull you into the heart of the destination you are in. Our Extraordinary Experiences are the textbook definition of "live a life well-travelled".
READ MORE
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