If you book a room through our website (www.luxresorts.com) and, within the next 24 hours, find a better rate elsewhere on the web for the same dates, the same hotel and the same room category, we will match that rate for you and also give you a free upgrade to a superior room category.
HOW CAN YOU TAKE ADVANTAGE OF THIS GUARANTEE?
After you have booked a room through our website, write down your confirmation number. If you find a better rate for the same offer (i.e., same hotel, dates, room category, rate conditions, etc.) within the following 24 hours on another website, all you have to do is to fill out the online request on our website and ask that the Best Rate Guarantee be honoured. After verifying the information, our customer service department will confirm your reservation at the better rate with a free upgrade to a superior room category.
Ensuring that your reservation is made under the best possible conditions so you can make the most of your stay with us, LUX* Resorts & Hotels Team.
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What is the protocol to travel to Mauritius?
From the 1st of July 2022, all travellers (both vaccinated and unvaccinated) can travel freely to Mauritius. There is no need to present a PCR test at embarkation, and no PCR test will be carried out upon arrival.
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I want to travel to Mauritius. Which of your resorts can I stay in?
You can stay at LUX* Grand Baie, LUX* Grand Gaube, LUX* Le Morne, SALT of Palmar, and Tamassa Bel Ombre. Note that SALT of Palmar is adults-only.
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Are the hotel staff vaccinated?
All of our Team Members and their immediate families have been vaccinated. We also take daily temperature checks of all Team Members, as well as all precautions to prevent the spread of COVID-19.
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Do I have to wear a mask?
As from the 1st July 2022, you are no longer required to wear a mask except in certain public areas including airports, public transport, and hospitals.
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How do I get from the airport to the hotel?
After going through baggage claim, you can reach your hotel by organised transfer, taxi, rental car, or any other means of transportation. Just be sure to disinfect your hands, wear a mask and roll down the windows!
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My home country requires a PCR test before boarding my return flight.
Will that be readily available?Yes. The test can be conducted at the resort and be collected by the private clinic at your expense. Just get in touch with us at Reception so we can schedule it for you.
- All Team Members maintain protective measures
- Physical distancing protocol using signage and markings throughout the properties
- Hand-sanitising stations throughout the properties
- Increased cleaning and disinfection cycles to ensure optimal hygiene standards
- Daily temperature checks for everyone accessing the hotels at all entry/exit points
- A trained Covid-19 Officer responsible for ensuring compliance with each property's new operational regulations and procedures
- Doctor on call 24/7 and resident nurse available in all properties
- Minibars will remain empty with a wide selection of items available upon request
- Hand-sanitising stations throughout all public areas
- Frequent sanitisation of high-touch points areas using fogging equipment, electrostatic sprayers and wipes
- Regular sanitisation of high-touch areas (changing rooms, door handles, mirrors, hooks etc)
- Non-contact single-use tissue dispenser
- Re-arrangement of sunbeds to comply with physical distancing requirements
- Cleaning and sanitisation of sunbeds after each use with a "Cleaned and Sanitised" sign after sanitisation is completed
- Frequent sanitisation of outdoor showers
- Menus are presented either via iPads which are sanitised after each use and/or QR codes so guests can access our menus on their own devices
- Buffet area or live cooking stations shielded with glass protection screens
- Table arrangements adjusted to allow for physical distancing in all restaurants and bars
- Sanitisation of tables will be carried out after each guest. Outlets are sanitised after each service
- Treatment rooms sanitised thoroughly between treatments
- In changing rooms, clean towels are arranged in individual lockers. Lockers and showers are sanitised after every use
- Seating and loungers are rearranged to enable physical distancing
- Advance booking for selected time slots required
- Thorough cleaning and sanitisation of all gym equipment in between time blocks
- Private fitness and wellness sessions indoors will be replaced by outdoor wellness classes(maximum 6 persons per class)
Travel today
Updated on 07/07/2022
As the world reopens, travel is getting a little easier. The secret to a seamless trip is extra planning. Be sure to check your country's regulations. Here's the status of our destinations:
Mauritius
Great news! Mauritius is fully open! We compiled the most frequently asked questions below. We also invite you
to consult the official Mauritius Tourism Promotion Authority website for the latest updates and more detailed
information: https://mauritiusnow.com
La Reunion
Social distancing is recommended but is no longer mandatory. Masks are not required indoors and outdoors, including
in transportation (even if it is still recommended). To visit Reunion Island, it is compulsory for unvaccinated
people to present a Covid-19 test (PCR test less than 72 hours or Antigen test less than 48 hours). Vaccinated
travellers do not need to present any test upon departure. Since 14 May, ‘reasonable excuses’ are not required
for unvaccinated travellers (however a negative Covid test is still compulsory).
China
Over in China, the doors to our resorts and retreats
are open to domestic travellers only, as borders
remain closed for now. A health QR code is required
upon check-in. Local travellers from high and middle-risk
areas should check in with their regional's regulations.
Maldives
The Maldives' one island=one resort has made it an alluring destination since day 1.
You are no longer required to present a PCR negative test result upon arrival to the Maldives. This applies to both
vaccinated and non-vaccinated travellers. Wearing a face mask is no longer mandatory, except at health facilities.
You must fill out an online Traveller Health Declaration
(https://imuga.immigration.gov.mv/) within 48h of
your departure to and from the Maldives.
If you are coming from another resort, island or boat, you are no longer required to do a PCR test
prior to your arrival at LUX* South Ari Atoll.
As part of the Collective Care Program, all Team Members maintain protective measures, and public facilities are
sanitized frequently to keep you, our Team Members, and our communities safe.
COVID-19 insurance: The Maldives offers a COVID-19 insurance which travellers
can purchase prior to their arrival. It covers medical expenses, isolation and transportation costs.
Package: https://myallied.mv/type/inbound-allied/new
FAQs: https://allied.mv/insurance-plan/allied-inbound
FREQUENTLY ASKED QUESTIONS TRAVELLING TO MAURITIUS
COLLECTIVE CARE
These are the measures we take in our resorts to keep you, our Team Members, and our communities safe.
Guestrooms
Public Areas and Facilities
Public Bathrooms
Pool and Beach Facilities
Restaurants & Bars
Spa
Fitness and Wellness
OUR CANCELLATION AND REBOOKING POLICY
Our Cancellation and Rebooking Policy for Mauritius and Reunion
Cancellation Policy
No penalty until 7 days prior to arrival, with a full refund of prepaid amounts, as from 01.01.2022.
Exception: No penalty until 14 days prior to arrival for the stay period 23.12.22 – 06.01.23 for Mauritian
properties & 23.12.22 – 02.01.23 for Reunion Island properties, with prepaid amounts fully refunded.
Postponed Stays Policy
Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to
arrival for stay dates until 31 October 2023. Exception: Until 14 days prior to arrival for the stay
period 23.12.22 - 06.01.23
The then applicable pricing and conditions, combinable with any active
offers at the time of rebooking, will apply for the new stay dates.
Our Cancellation and Rebooking Policy for the Maldives
Cancellation Policy
All reservations for arrivals until 22 December 2022 will not be subject to any
cancellation charges until 14 days prior to arrival and any prepared amounts will be
entitled for new travel date changes.
For all reservations for arrivals from 23 December 2022 to 10 January 2023 cancellations up to 40 days
prior to arrival will be free of charge and any prepared amounts will be entitled for
new travel date changes.
Postponed Stays Policy
For postponed stays with original arrival dates between now and 22 December 2022,
no rebooking charges will apply, and the new stay dates will be confirmed at the same
originally booked rate for new stay dates up to and inclusive of 22 December 2022.
For new stay dates from 23 December 2022 onwards, these stays will be confirmed at the rate
applicable.
Our Cancellation and Rebooking Policy for China
Cancellation Policy
No penalty until 7 days prior to arrival, with a full refund of prepaid amounts.
Postponed Stays Policy
Should a guest not wish to cancel the booking, the guest is welcome to postpone
their stay up to 7 days prior to arrival for stay dates until 31 October 2023.
The then applicable pricing and conditions, combinable with any active offers at the time of
rebooking, will apply for the new stay dates.
All of the above may be subject to change.
BEST RATE GUARANTEE
