COOKIE POLICY

In accordance to the personal data and privacy protection law, LUX* has issued the following cookie policy.
When you visit our website, we’ll use cookies to ensure you get the best experience. These cookies might be about you, your preferences or your device.

The information does not usually directly identify you, but it can give you a more personalised web experience.

Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings.
However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. For more information on how we process your personal data and the cookies we use, please click ‘More Information’.

We will need to use a cookie to remember the choices you have made within our cookie privacy manager. This means:
• If you delete all your cookies you will have to update your preferences with us again.
• If you use a different device or browser you will have to tell us your preferences again.

WHAT ARE COOKIES?
Cookies are simple text files containing small amounts of information that are downloaded on your device when you access our website. All information stored on a cookie is anonymous, harmless and no personal information is being collected.

WHY DO WE USE COOKIES?
We use cookies to improve your experience on our website www.luxresorts.com, (also referred to as “the website”) and to recommend content that may be of interest to you through either support or advertising. Cookies also allow us to provide a customised experience without you having to remind us of your preferences each time you visit our website. Cookies are also used to collect information on how our users navigate and use the website. No information about the user’s identity, unless provided voluntarily, is collected and all information is anonymous. Cookies are also being used to improve the functionality of the website and to deliver optimum content to users.

HOW DO YOU ACCEPT OUR COOKIE POLICY?

You can indicate your consent to our use of cookies as per this cookie policy by clicking on “Accept” on the cookie banner that appears on the website or by continuing to use the website (by clicking or scrolling) after the cookie banner has appeared. You are, of course, not required to consent to using our cookies, and you can configure your internet browser to reject them. However, please note that if you do not click “Accept” but continue to browse the website, you will be deemed to have accepted our use of cookies in accordance to this cookie policy.

Once your consent has been given, this cookie banner and message will not appear again when you revisit our website. If you visit the website on another device, browser or with a different browser setting, you will need to consent to our cookie policy again. Should you or any other user of your devices wish to withdraw your consent at any time, you can do so by altering your browser settings or following the advice provided on this policy. If you do not withdraw your consent, we will assume that you are happy to receive cookies from our website and that you agree to our cookie policy.

3RD PARTY COOKIES
We use trusted 3rd party advertising cookies on the website. However, LUX* Resorts & Hotels cannot control, nor do we have access to, any cookies that may be placed on your device by any of the third party advertisers.

The 3rd party advertising cookies collect information about your activities in order to provide you with online ads that are based on your interest. This is also known as online behavioural advertising. You can opt-out from behavioural ads, when they are delivered to you, by clicking on “Ad Choices”. This will redirect you to a website where you can either manage or opt out of the use of data about your browsing history that is used for the delivery of online behavioural advertising.

You can opt-out from behavioral advertisements, when delivered to you, by clicking on the “Ad Choices” where you will be redirected to a website where you can either manage or opt out of the use of data about your browsing history that is used for the delivery of online behavioral advertising.

If you opt out, you may still see ads online, including ads from LUX* that are based on other information (e.g. based on the content of the page being viewed rather than your prior web-browsing activity). In some cases, data may still be collected about your browsing activity by 3rd party advertisers after you have opted out, but they will not use this data to deliver ads that are based on your past online browsing behaviour.

Direct communications for transactional purposes

We collect and use your information (for example, last name, first name, mobile number, email) to facilitate direct communications for transactional and reservation purposes. This includes sending you confirmations, receipts, and notifications regarding your confirmed or abandoned bookings. Using your data this way ensures you receive timely and accurate updates about your transactions, enhancing your overall experience with our services. This helps us keep you informed about updates, promotions, and other content that might interest you.

DATA RETENTION
The duration of the cookie depends on the nature: session cookies expire when the user closes the browser; persistent cookies have typical expiration dates that do not exceed 20 years except in special cases.

HOW TO UNSUBSCRIBE FROM THE COOKIES ON OUR WEBSITE?
You can always deactivate cookies by changing your browser settings, but this may slow down or prevent access to certain parts of the website. So, it is recommended that you leave on all cookies if you’re not sure whether you need them or not in case they are used to provide a service that you use or to receive personalised service through our website.

CHANGES TO THE COOKIE POLICY
LUX* Resorts & Hotels reserves the right to make amendments to this cookie policy. This user is invited to visit this page periodically to be informed of any changes.

TYPES OF COOKIES WE USE:

GOOGLE ANALYTICS
When someone visits www.luxresorts.com a third party service, Google Analytics, collects standard internet log information and details of visitor behaviour patterns. We do this in order to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone individually. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

INFORMATION NOTICE – LUXRESORTS.COM

CONTROLLER
This website contains the LUX* Trademark and other valuable trademarks owned by The Lux Collective to distinguish its services and wares. These trademarks and related proprietary property are protected from copying and simulation under national and international laws and may not be reproduced, copied or otherwise used without the express prior written permission of The Lux Collective. Other trademarks not owned by The Lux Collective and referenced on this website are the property of their respective owners.

PURPOSE AND LEGAL BASIS FOR PROCESSING
When you visit our website(s) we collect and process your IP number and information on your browsing of our website. The purpose is to identify you as a return visitor to our website, to analyse the behaviour of the visitors to our website, to enhance our communication and structure of our website(s), and to build a profile of your interests to be able to show you relevant adverts for our products and services on other websites. When possible, we also combine your online web behaviour data with the personal data that you have previously provided to us. The legal basis for our processing of your personal data as described above is that this processing is necessary for the purposes of our legitimate interest, except for the processing where we combine your online web behaviour data with the personal data that you have previously provided to us for which we base on your consent. You have the right to withdraw your consent at any time and decline the use of these cookies by clicking here and turning off the “Advanced Analytics" cookie category. Please direct a request for withdrawal of consent to the LUX* team.

Cookie Settings

 

 

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FREE CANCELLATION

1. The sales conditions for the reserved rate or package specify the terms for cancelling and/or changing the reservation.
2. Prepaid reservations can be changed or cancelled free of charge up to 30 days prior to arrival; thereafter 100% of stay charged; No-Show: 100% of stay charged, for Mauritian & Reunion Island properties.
Note for LUX* South Ari Atoll, Maldives, the following applies:
From 01.02.2025 to 22.12.2025: Prepaid, refundable and amendable up to 30 days prior to arrival.  Thereafter and for no-show 100% charged.
From 23.12.2025 to 05.01.2026: Prepaid, refundable and amendable up to 45 days prior to arrival. Thereafter and for no-show 100% charged.
From 06.01.2026 to 31.01.2026: Prepaid, refundable and amendable up to 30 days prior to arrival. Thereafter and for no-show 100% charged.
If ever the reservation includes non-refundable components, it will be stipulated in the sales conditions for the rate or package.
3. When the sales conditions for the reserved rate or package allow:
- The reservation can be cancelled via the “Contact Us” section on www.luxresorts.com website or by contacting Customer Services on the contact details stated above in Article 9 in Terms and Conditions.
- Changes to the reservation can be made with Customer Services, whose contact details are stated on the reservation confirmation sent by email and in Article 9 above.
4. In the event that the stay is interrupted, the agreed price will be paid in full. No reimbursement will be given for a prepaid reservation.
5. Unless expressly stated otherwise, the customer must vacate the room before 12 p.m. on the last day of the reservation, unless otherwise stated in the rate conditions booked. Failure to do so shall result in the customer being billed for an extra night.
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