1. The sales conditions for the reserved rate or package specify the terms for cancelling and/or changing the reservation. 2. Prepaid reservations cannot be changed or cancelled. Sums paid in advance as a deposit will not be reimbursed. In this case, it will be stipulated in the sales conditions for the rate or package. 3. When the sales conditions for the reserved rate or package allow: - The reservation can be cancelled via the “Contact Us” section on www.luxresorts.com websites or by contacting Customer Services on the contact details stated above in Article 9 in Terms and Conditions. - Changes to the reservation can be made with Customer Services, whose contact details are stated on the reservation confirmation sent by email and in Article 9 above. 4. In the event that the stay is interrupted, the agreed price will be paid in full. No reimbursement will be given for a prepaid reservation. 5. Unless expressly stated otherwise, the customer must vacate the room before 12 p.m. on the last day of the reservation, unless otherwise stated in the rate conditions booked. Failure to do so shall result in the customer being billed for an extra night.