If you book a room through our website (www.luxresorts.com) and, within the next 24 hours, find a better rate elsewhere on the web for the same dates, the same hotel and the same room category, we will match that rate for you and also give you a free upgrade to a superior room category. HOW CAN YOU TAKE ADVANTAGE OF THIS GUARANTEE? After you have booked a room through our website, write down your confirmation number. If you find a better rate for the same offer (i.e., same hotel, dates, room category, rate conditions, etc.) within the following 24 hours on another website, all you have to do is to fill out the online request on our website and ask that the Best Rate Guarantee be honoured. After verifying the information, our customer service department will confirm your reservation at the better rate with a free upgrade to a superior room category. Ensuring that your reservation is made under the best possible conditions so you can make the most of your stay with us, LUX* Resorts & Hotels Team.