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    Travel today

    Updated on 07/07/2022

    As the world reopens, travel is getting a little easier. The secret to a seamless trip is extra planning. Be sure to check your country's regulations. Here's the status of our destinations:

     

    Mauritius

    Great news! Mauritius is fully open! We compiled the most frequently asked questions below. We also invite you to consult the official Mauritius Tourism Promotion Authority website for the latest updates and more detailed information: https://mauritiusnow.com

    La Reunion

    Social distancing is recommended but is no longer mandatory. Masks are not required indoors and outdoors, including in transportation (even if it is still recommended). To visit Reunion Island, it is compulsory for unvaccinated people to present a Covid-19 test (PCR test less than 72 hours or Antigen test less than 48 hours). Vaccinated travellers do not need to present any test upon departure. Since 14 May, ‘reasonable excuses’ are not required for unvaccinated travellers (however a negative Covid test is still compulsory).

    China

    Over in China, the doors to our resorts and retreats are open to domestic travellers only, as borders remain closed for now. A health QR code is required upon check-in. Local travellers from high and middle-risk areas should check in with their regional's regulations.

    Maldives

    The Maldives' one island=one resort has made it an alluring destination since day 1.

    You are no longer required to present a PCR negative test result upon arrival to the Maldives. This applies to both vaccinated and non-vaccinated travellers. Wearing a face mask is no longer mandatory, except at health facilities.

    You must fill out an online Traveller Health Declaration (https://imuga.immigration.gov.mv/) within 48h of your departure to and from the Maldives.

    If you are coming from another resort, island or boat, you are no longer required to do a PCR test prior to your arrival at LUX* South Ari Atoll.

    As part of the Collective Care Program, all Team Members maintain protective measures, and public facilities are sanitized frequently to keep you, our Team Members, and our communities safe.

    COVID-19 insurance: The Maldives offers a COVID-19 insurance which travellers can purchase prior to their arrival. It covers medical expenses, isolation and transportation costs.

    Package: https://myallied.mv/type/inbound-allied/new
    FAQs: https://allied.mv/insurance-plan/allied-inbound

    FREQUENTLY ASKED QUESTIONS TRAVELLING TO MAURITIUS

  1. What is the protocol to travel to Mauritius?

    From the 1st of July 2022, all travellers (both vaccinated and unvaccinated) can travel freely to Mauritius. There is no need to present a PCR test at embarkation, and no PCR test will be carried out upon arrival.

  2. I want to travel to Mauritius. Which of your resorts can I stay in?

    You can stay at LUX* Grand Baie, LUX* Grand Gaube, LUX* Le Morne, SALT of Palmar, and Tamassa Bel Ombre. Note that SALT of Palmar is adults-only.

  3. Are the hotel staff vaccinated?

    All of our Team Members and their immediate families have been vaccinated. We also take daily temperature checks of all Team Members, as well as all precautions to prevent the spread of COVID-19.

  4. Do I have to wear a mask?

    As from the 1st July 2022, you are no longer required to wear a mask except in certain public areas including airports, public transport, and hospitals.

  5. How do I get from the airport to the hotel?

    After going through baggage claim, you can reach your hotel by organised transfer, taxi, rental car, or any other means of transportation. Just be sure to disinfect your hands, wear a mask and roll down the windows!

  6. My home country requires a PCR test before boarding my return flight.
    Will that be readily available?

    Yes. The test can be conducted at the resort and be collected by the private clinic at your expense. Just get in touch with us at Reception so we can schedule it for you.

  7. COLLECTIVE CARE

    These are the measures we take in our resorts to keep you, our Team Members, and our communities safe.

    • All Team Members maintain protective measures
    • Physical distancing protocol using signage and markings throughout the properties
    • Hand-sanitising stations throughout the properties
    • Increased cleaning and disinfection cycles to ensure optimal hygiene standards
    • Daily temperature checks for everyone accessing the hotels at all entry/exit points
    • A trained Covid-19 Officer responsible for ensuring compliance with each property's new operational regulations and procedures
    • Doctor on call 24/7 and resident nurse available in all properties

    Guestrooms

    • Minibars will remain empty with a wide selection of items available upon request

    Public Areas and Facilities

    • Hand-sanitising stations throughout all public areas
    • Frequent sanitisation of high-touch points areas using fogging equipment, electrostatic sprayers and wipes
    • Regular sanitisation of high-touch areas (changing rooms, door handles, mirrors, hooks etc)

    Public Bathrooms

    • Non-contact single-use tissue dispenser

    Pool and Beach Facilities

    • Re-arrangement of sunbeds to comply with physical distancing requirements
    • Cleaning and sanitisation of sunbeds after each use with a "Cleaned and Sanitised" sign after sanitisation is completed
    • Frequent sanitisation of outdoor showers

    Restaurants & Bars

    • Menus are presented either via iPads which are sanitised after each use and/or QR codes so guests can access our menus on their own devices
    • Buffet area or live cooking stations shielded with glass protection screens
    • Table arrangements adjusted to allow for physical distancing in all restaurants and bars
    • Sanitisation of tables will be carried out after each guest. Outlets are sanitised after each service

    Spa

    • Treatment rooms sanitised thoroughly between treatments
    • In changing rooms, clean towels are arranged in individual lockers. Lockers and showers are sanitised after every use
    • Seating and loungers are rearranged to enable physical distancing

    Fitness and Wellness

    • Advance booking for selected time slots required
    • Thorough cleaning and sanitisation of all gym equipment in between time blocks
    • Private fitness and wellness sessions indoors will be replaced by outdoor wellness classes(maximum 6 persons per class)

    OUR CANCELLATION AND REBOOKING POLICY

    Our Cancellation and Rebooking Policy for Mauritius and Reunion

    Cancellation Policy

    No penalty until 7 days prior to arrival, with a full refund of prepaid amounts, as from 01.01.2022.

    Exception: No penalty until 14 days prior to arrival for the stay period 23.12.22 – 06.01.23 for Mauritian properties & 23.12.22 – 02.01.23 for Reunion Island properties, with prepaid amounts fully refunded.

    Postponed Stays Policy

    Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to arrival for stay dates until 31 October 2023. Exception: Until 14 days prior to arrival for the stay period 23.12.22 - 06.01.23

    The then applicable pricing and conditions, combinable with any active offers at the time of rebooking, will apply for the new stay dates.

    Our Cancellation and Rebooking Policy for the Maldives

    Cancellation Policy

    All reservations for arrivals until 22 December 2022 will not be subject to any cancellation charges until 14 days prior to arrival and any prepared amounts will be entitled for new travel date changes.

    For all reservations for arrivals from 23 December 2022 to 10 January 2023 cancellations up to 40 days prior to arrival will be free of charge and any prepared amounts will be entitled for new travel date changes.

    Postponed Stays Policy

    For postponed stays with original arrival dates between now and 22 December 2022, no rebooking charges will apply, and the new stay dates will be confirmed at the same originally booked rate for new stay dates up to and inclusive of 22 December 2022.

    For new stay dates from 23 December 2022 onwards, these stays will be confirmed at the rate applicable.

    Our Cancellation and Rebooking Policy for China

    Cancellation Policy

    No penalty until 7 days prior to arrival, with a full refund of prepaid amounts.

    Postponed Stays Policy

    Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to arrival for stay dates until 31 October 2023.

    The then applicable pricing and conditions, combinable with any active offers at the time of rebooking, will apply for the new stay dates.

    All of the above may be subject to change.

LUX* RESORTS & HOTELS OUVRE LE LUX* LIJIANG AU CŒUR DE L’ANCIENNE CITÉ

Ayant récemment dévoilé le projet LUX* Tea Horse Road, qui est la pierre angulaire de son expansion en Chine, le groupe LUX* Resorts & Hotels est ravi d’annoncer l’ouverture de son nouveau boutique-hôtel, LUX* Lijiang, ce 9 septembre 2014.

Situé au coeur de l’Ancienne cité de Lijiang, un site classé au Patrimoine Mondial de l’UNESCO, LUX* Lijiang capture l’essence de l’extraordinaire région de Shangri-La, dans un paysage préservé et empreint de l’histoire de la Chine occidentale. Sous les structures en bois traditionnelles héritées de l’architecture Naxi, les chambres de ce nouvel établissement sont élégantes et contemporaines. Les fenêtres s'ouvrent sur des courettes et des toits pittoresques. Le restaurant propose une cuisine « Fusion Naxi », et les visiteurs peuvent s’attarder au salon de thé pour déguster certains des meilleurs thés pu’er de la région.
Au pied de la Montagne du Dragon de Jade, LUX* Lijiang est un point de départ pour des aventures hors des sentiers battus. Les clients de LUX* Lijiang sont invités à découvrir la région à travers des excursions personnalisées qui stimulent le corps et l’esprit. Ils partent explorer les chemins à pied, à vélo ou à cheval et découvrent les cérémonies de thé inspirées des histoires de la Tea Horse Road (Route du thé et des chevaux). Grâce aux guides LUX* les clients ont l'opportunité de rencontrer de véritables Shamans Dongba, en audience privée.
LUX* Lijiang reflète la philosophie du LUX*qui s'inspire toujours des traditions des pays dans lesquels il s'implante. Participer à une chasse au trésor dans l’Ancienne cité, vivre une authentique cérémonie du thé, découvrir une culture fascinante dans la bibliothèque Cha Ma Dao et partager avec ses proches ses aventures grâce aux appels internationaux gratuits passés par le biais d’un téléphone d’époque installé dans la bibliothèque, apprendre l’art de l'écriture des pictogrammes Dongba, explorer à cheval les premiers sentiers de la Tea Horse Road et gravir des pics montagneux lors de randonnées sur mesure sont autant d'expériences enrichissantes à vivre au LUX* Lijiang.
L’ouverture de LUX* Lijiang marque le départ d'une nouvelle collection de boutiques-hôtels appelée LUX*Tea Horse Road. Elle est développée en partenariat avec Lijiang Yulong Tourism Corporation Limited. Ce voyage unique au coeur des provinces du Yunnan et du Szechuan permettent aux voyageurs de découvrir la magnifique région du Shangri-La.
Paul Jones, CEO de LUX* Resorts & Hotels, mène l’élaboration et de la conception de ce projet passionnant. Il explique pourquoi LUX* Tea Horse Road est une aventure idéale pour une marque innovante comme LUX* en pleine expansion, commençant avec l’ouverture de LUX* Lijiang aujourd’hui :
"Le progrès économique de la Chine, sa stabilité et la facilité grandissante de voyager ont fait du continent chinois une attraction pour les voyageurs avisés qui sont à la recherche de destinations encore vierges et susceptibles de leur offrir des expériences inédites et authentiques. Il n’est pas surprenant que LUX* l’ait aussi trouvée irrésistible.
En tant qu’organisation jeune et dynamique, nous sommes déterminés à développer notre marque et notre présence en Chine, et d’ouvrir une fenêtre sur l’une des merveilles les plus spectaculaires et préservées de la Chine : la Tea Horse Road. Cette ambition est devenue une réalité grâce à notre partenariat avec la Lijiang Yulong Tourism Corporation Ltd.
En très peu de temps, nous avons constitué une base importante de clients chinois pour nos hôtels de l'Océan Indien. Notre intention est désormais de créer le séjour de leur vie dans l'une des régions de leur pays. Mon but personnel est d'offrir à tous nos hôtes l'opportunité de faire partie de la vie joyeuse, exclusive et harmonieuse de l'hôtel. Je suis persuadé que nous pouvons y arriver avec LUX* en Chine.
Nous sommes véritablement enthousiasmés par l'ouverture de LUX* Tea Horse Road - un chemin à tra-vers l'Espace et le Temps et d'inviter les voyageurs les plus audacieux et les plus exigeants à venir vivre l'expérience, à savourer et à apprécier les merveilles culturelles, naturelles et spirituelles de la région du Shangri-La."
En charge du projet dans la province du Yunnan, Dominik Ruhl, directeur régional de LUX* Resorts & Hotels, dit : 
" être enchanté de faire partie de ce projet pionnier qui marque la création de ce qui va devenir l'un des plus beaux voyages au monde, dont le point de départ se situe , ici, au coeur de l'Ancienne Ville de Lijiang."
Monsieur He, Président de la Yulong Tourism Corporation Ltd, a aussi exprimé sa satisfaction avec ce par-tenariat. «Nous avons accueilli de nombreux voyageurs du monde entier et sommes heureux de ce parte-nariat avec LUX* Resorts & Hotels. Ensemble, nous allons commencer un nouveau chapitre de l'histoire du tourisme et de l'hôtellerie dans la région légendaire du Shangri-La. Nous sommes fiers d'ouvrir LUX* Lijiang, la première étape de ce qui est en passe de devenir l'un des plus beaux voyages au monde".
Pour marquer cet évènement, la Yulong Tourism Corporation Ltd a fait appel à He Zhigang, le grand maître de la calligraphie chinoise, pour pérenniser ce moment mémorable – l’accord entre la Corporation et LUX*– de son art plein de gra ce. De la montagne à la mer, ensemble, main dans la main, pour le succès et la prospérité.