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    Travel today

    Updated on 07/07/2022

    As the world reopens, travel is getting a little easier. The secret to a seamless trip is extra planning. Be sure to check your country's regulations. Here's the status of our destinations:

     

    Mauritius

    Great news! Mauritius is fully open! We compiled the most frequently asked questions below. We also invite you to consult the official Mauritius Tourism Promotion Authority website for the latest updates and more detailed information: https://mauritiusnow.com

    La Reunion

    Social distancing is recommended but is no longer mandatory. Masks are not required indoors and outdoors, including in transportation (even if it is still recommended). To visit Reunion Island, it is compulsory for unvaccinated people to present a Covid-19 test (PCR test less than 72 hours or Antigen test less than 48 hours). Vaccinated travellers do not need to present any test upon departure. Since 14 May, ‘reasonable excuses’ are not required for unvaccinated travellers (however a negative Covid test is still compulsory).

    China

    Over in China, the doors to our resorts and retreats are open to domestic travellers only, as borders remain closed for now. A health QR code is required upon check-in. Local travellers from high and middle-risk areas should check in with their regional's regulations.

    Maldives

    The Maldives' one island=one resort has made it an alluring destination since day 1.

    You are no longer required to present a PCR negative test result upon arrival to the Maldives. This applies to both vaccinated and non-vaccinated travellers. Wearing a face mask is no longer mandatory, except at health facilities.

    You must fill out an online Traveller Health Declaration (https://imuga.immigration.gov.mv/) within 48h of your departure to and from the Maldives.

    If you are coming from another resort, island or boat, you are no longer required to do a PCR test prior to your arrival at LUX* South Ari Atoll.

    As part of the Collective Care Program, all Team Members maintain protective measures, and public facilities are sanitized frequently to keep you, our Team Members, and our communities safe.

    COVID-19 insurance: The Maldives offers a COVID-19 insurance which travellers can purchase prior to their arrival. It covers medical expenses, isolation and transportation costs.

    Package: https://myallied.mv/type/inbound-allied/new
    FAQs: https://allied.mv/insurance-plan/allied-inbound

    FREQUENTLY ASKED QUESTIONS TRAVELLING TO MAURITIUS

  1. What is the protocol to travel to Mauritius?

    From the 1st of July 2022, all travellers (both vaccinated and unvaccinated) can travel freely to Mauritius. There is no need to present a PCR test at embarkation, and no PCR test will be carried out upon arrival.

  2. I want to travel to Mauritius. Which of your resorts can I stay in?

    You can stay at LUX* Grand Baie, LUX* Grand Gaube, LUX* Le Morne, SALT of Palmar, and Tamassa Bel Ombre. Note that SALT of Palmar is adults-only.

  3. Are the hotel staff vaccinated?

    All of our Team Members and their immediate families have been vaccinated. We also take daily temperature checks of all Team Members, as well as all precautions to prevent the spread of COVID-19.

  4. Do I have to wear a mask?

    As from the 1st July 2022, you are no longer required to wear a mask except in certain public areas including airports, public transport, and hospitals.

  5. How do I get from the airport to the hotel?

    After going through baggage claim, you can reach your hotel by organised transfer, taxi, rental car, or any other means of transportation. Just be sure to disinfect your hands, wear a mask and roll down the windows!

  6. My home country requires a PCR test before boarding my return flight.
    Will that be readily available?

    Yes. The test can be conducted at the resort and be collected by the private clinic at your expense. Just get in touch with us at Reception so we can schedule it for you.

  7. COLLECTIVE CARE

    These are the measures we take in our resorts to keep you, our Team Members, and our communities safe.

    • All Team Members maintain protective measures
    • Physical distancing protocol using signage and markings throughout the properties
    • Hand-sanitising stations throughout the properties
    • Increased cleaning and disinfection cycles to ensure optimal hygiene standards
    • Daily temperature checks for everyone accessing the hotels at all entry/exit points
    • A trained Covid-19 Officer responsible for ensuring compliance with each property's new operational regulations and procedures
    • Doctor on call 24/7 and resident nurse available in all properties

    Guestrooms

    • Minibars will remain empty with a wide selection of items available upon request

    Public Areas and Facilities

    • Hand-sanitising stations throughout all public areas
    • Frequent sanitisation of high-touch points areas using fogging equipment, electrostatic sprayers and wipes
    • Regular sanitisation of high-touch areas (changing rooms, door handles, mirrors, hooks etc)

    Public Bathrooms

    • Non-contact single-use tissue dispenser

    Pool and Beach Facilities

    • Re-arrangement of sunbeds to comply with physical distancing requirements
    • Cleaning and sanitisation of sunbeds after each use with a "Cleaned and Sanitised" sign after sanitisation is completed
    • Frequent sanitisation of outdoor showers

    Restaurants & Bars

    • Menus are presented either via iPads which are sanitised after each use and/or QR codes so guests can access our menus on their own devices
    • Buffet area or live cooking stations shielded with glass protection screens
    • Table arrangements adjusted to allow for physical distancing in all restaurants and bars
    • Sanitisation of tables will be carried out after each guest. Outlets are sanitised after each service

    Spa

    • Treatment rooms sanitised thoroughly between treatments
    • In changing rooms, clean towels are arranged in individual lockers. Lockers and showers are sanitised after every use
    • Seating and loungers are rearranged to enable physical distancing

    Fitness and Wellness

    • Advance booking for selected time slots required
    • Thorough cleaning and sanitisation of all gym equipment in between time blocks
    • Private fitness and wellness sessions indoors will be replaced by outdoor wellness classes(maximum 6 persons per class)

    OUR CANCELLATION AND REBOOKING POLICY

    Our Cancellation and Rebooking Policy for Mauritius and Reunion

    Cancellation Policy

    No penalty until 7 days prior to arrival, with a full refund of prepaid amounts, as from 01.01.2022.

    Exception: No penalty until 14 days prior to arrival for the stay period 23.12.22 – 06.01.23 for Mauritian properties & 23.12.22 – 02.01.23 for Reunion Island properties, with prepaid amounts fully refunded.

    Postponed Stays Policy

    Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to arrival for stay dates until 31 October 2023. Exception: Until 14 days prior to arrival for the stay period 23.12.22 - 06.01.23

    The then applicable pricing and conditions, combinable with any active offers at the time of rebooking, will apply for the new stay dates.

    Our Cancellation and Rebooking Policy for the Maldives

    Cancellation Policy

    All reservations for arrivals until 22 December 2022 will not be subject to any cancellation charges until 14 days prior to arrival and any prepared amounts will be entitled for new travel date changes.

    For all reservations for arrivals from 23 December 2022 to 10 January 2023 cancellations up to 40 days prior to arrival will be free of charge and any prepared amounts will be entitled for new travel date changes.

    Postponed Stays Policy

    For postponed stays with original arrival dates between now and 22 December 2022, no rebooking charges will apply, and the new stay dates will be confirmed at the same originally booked rate for new stay dates up to and inclusive of 22 December 2022.

    For new stay dates from 23 December 2022 onwards, these stays will be confirmed at the rate applicable.

    Our Cancellation and Rebooking Policy for China

    Cancellation Policy

    No penalty until 7 days prior to arrival, with a full refund of prepaid amounts.

    Postponed Stays Policy

    Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to arrival for stay dates until 31 October 2023.

    The then applicable pricing and conditions, combinable with any active offers at the time of rebooking, will apply for the new stay dates.

    All of the above may be subject to change.

RÉSULTATS FINANCIERS HAUSSE DU CHIFFRE D’AFFAIRES ET DES PROFITS OPÉRATIONNELS POUR LUX*

Résultats financiers

Hausse du chiffre d’affaires et des profits opérationnels pour LUX*

LUX* continue sur sa bonne lancée. Les profits opérationnels du trimestre se terminant le 31 décembre 2017 progressent de 7%, passant de Rs 420 m à Rs 452 m. Pour le semestre, les profits opérationnels ont augmenté de 11%, passant ainsi à Rs 427 m. Le chiffre d'affaires total du trimestre a atteint Rs 1,8 milliard, soit une hausse de 6% par rapport au trimestre correspondant, l’année dernière. L'EBITDA (bénéfice avant intérêts, taxe, dépréciation et amortissement) s’élève, quant à lui, à Rs 583 millions, soit une progression de 9% pour la même période. Au second semestre 2017, le chiffre d'affaires du groupe a augmenté de 11%, passant ainsi à Rs 2,8 milliards, alors que l'EBITDA a crû de 12% pour atteindre Rs 683 m.

L’acquéreur de l’hôtel Le Récif à l’ile de La Réunion n’ayant pu honorer ses engagements, le Groupe a repris les opérations ainsi que  les actifs de l’hôtel à compter du 1er Octobre 2017.   Cette reprise a résulté en un gain de Rs 74m.

Les établissements du groupe qui étaient entièrement opérationnels à Maurice au cours du dernier trimestre de 2017, affichent un taux d'occupation de 89%, en hausse de 2 points par rapport à la période correspondante, l'année dernière. L'ADR (revenu par chambre occupée) a connu une amélioration de 18%.  L’augmentation du taux d'occupation et de l'ADR s'est traduite par une augmentation de 20% du Rev PAR (Revenus par chambre disponible).

LUX* Saint Gilles à La Réunion enregistre un taux d'occupation de 85%, en hausse de 6 points par rapport à l'année dernière, avec un ADR similaire et un Rev PAR amélioré de 7%, alors que l'Hôtel Le Récif a connu un taux d'occupation de 76% pour le trimestre. L'ADR, comparé à l'année dernière, a augmenté de 6%. LUX* South Ari Atoll, aux Maldives, a réalisé pour sa part de très bons résultats avec un taux d'occupation de 75% pour le trimestre, en hausse de 9 points, et un ADR similaire à celui de l'année dernière pour un RevPAR amélioré de 11%.

Les arrivées touristiques à Maurice pour le trimestre clos le 31 décembre 2017 se sont élevées à 407 181, en hausse de 3,3% comparativement à la même période l'année dernière. Les arrivées en provenance d'Europe ont progressé de 7% ; le Royaume-Uni et l'Allemagne affichant une hausse de 17% et 22% respectivement. Les arrivées de notre principal marché émetteur, la France, ont cependant légèrement diminué de 1%. Celles d'Asie ont aussi décru de 9%, principalement en raison d'une réduction significative du nombre de touristes chinois d'environ 24%, partiellement atténuée par une augmentation des arrivées en provenance d'Inde, des Emirats arabes unis et d'Arabie saoudite.

Il est à noter que les arrivées touristiques augmentent dans toutes les destinations où opère le groupe, notamment à Maurice qui a connu une progression continue au cours des cinq dernières années. Statistics Mauritius fait, d’ailleurs, état d’une croissance de 5,2% pour l'année civile 2017, portant le total des arrivées touristiques pour l'année à 1,34 million.

« LUX* Grand Gaube a rouvert ses portes le 23 décembre 2017 et même s’il reste encore un certain nombre de chambres à compléter, l’hôtel est somptueux et nous sommes confiants qu'il contribuera positivement aux résultats du groupe à l’avenir. Dans l’ensemble, nous sommes confiants que notre stratégie de développement continuera à porter ses fruits et que nos résultats pour le troisième trimestre seront similaires à ceux de l'année dernière », souligne Paul Jones, CEO de LUX* Resorts and Hotels.

-Fin-