Main Purpose of the Job

Kindly note that the advert is open to Chinese Nationals exclusively


LUX* Resorts & Hotels is one of the four distinctive brands of The Lux Collective. LUX* Resorts & Hotels helps people to celebrate life by delivering consistently on the promise of a different kind of luxury - whether on the Beach, in the City or in Nature - hospitality that is Lighter, Brighter.


LUX* Tea Horse Road Dali is situated along the ancient passageway once stretched almost 1,400 miles across, in the tea-growing region of Yunnan Province, to Lhasa, the almost 12,000-foothigh capital of Tibet. One of the highest, harshest trails in Asia, it marched up out of China’s verdant valleys, traversed the windstripped, snow-scoured Tibetan Plateau, sliced into the mysterious Nyainqentanglha Mountains in Shangri-La into the holy Tibetan city. The resort will house about 170 rooms and is projected to open in the first quarter of 2021.

丽世茶马道系列大理酒店位于茶马古道要塞。这条古道长达1400英里,从云南的茶叶种植区一直延伸到海拔近1.2万英尺的西藏首府拉 萨。它起始于中国青翠的山谷,途经干热的山谷和白雪覆盖的青藏高 原,穿过香格里拉神秘的念青唐古拉山脉,最后进入西藏圣城。酒店总共约有170间房,预计于2021年第一季度开业.

The incumbent will be responsible to:


  • Develop and update all the Standard Operating Procedures (SOPs) and guidelines of the resort according to the LUX* Resorts & Hotels policies and procedures.
  • 根据丽世集团政策和标准制订和更新酒店所有标准操作程序(SOP)和指导方针
  • Actively participate in facilitating training and coaching to develop awareness of quality services to Team Members.
  • 参与组织培训和辅导员工,帮助员工建立提供高品质服务的意识。
  • Coordinate workshops such as HACCP, Environment, Hygiene, Fire Safety, Energy Management, Waste Management, Quality Circles in order to ensure compliance with quality standards.
  • 协调组织培训课程,例如HACCP食品安全标准、环境、卫生、消防、能耗节约、废物利用管理、质量检测环节等以确保酒店运营符合质量标准。
  • Set up monitoring systems to evaluate the impact of various initiatives on Guest satisfaction and financial results.
  • 建立检测体系用以评估各种行动计划在客户满意度和财务数据上达到的效果
  • Conduct frequent spot-checks within all departments as well as determine causes of non-adherence to quality standards and formulate recommendations when necessary.
  • 在各部门开展抽样检查工作,确定质量标准未执行到位的原因并提出改进方案
  • Conduct research, benchmark and produce reports for the Management.
  • 为管理层进行研究、比对和制作报告
  • At least Higher School Certificate or equivalent qualifications.
  • 至少高中或者相同学历
  • Tertiary education at Diploma or Degree level majoring in Hospitality Management or Quality Management from a recognised institution or equivalent qualifications.
  • 毕业于认证的大学、学院或机构,本科学历,酒店管理或质量管理专业
Previous Performance
  • A minimum of 5 years of working experience in Quality Management related field preferably in the hospitality industry.
  • 5年及以上质量管理或相关领域工作经验,酒店行业经历优先。
  • Strong working knowledge of international and Quality Assurance Systems such as ISO, HACCP and Total Quality Assurance.
  • 熟悉国际质量标准检测体系,例如ISO、HACCP、Total Quality Assurance
Other Requirements
  • Passionate about service.
  • 对服务充满激情
  • Strong analytical and critical thinking skills.
  • 优秀的分析和批判性思维技能
  • Proactive, dynamic, flexible and professional attitude with strong interpersonal skills.
  • 拥有主动、热情、灵活、专业的态度和极强的人际沟通能力
  • Strong leadership and coaching skills.
  • 强有力的领导能力和培训技能
  • Robust experience in the pre-opening of resorts.
  • 丰富的酒店开业经验
  • A keen eye for detail.
  • 专注细节
  • Eagerness to innovate.
  • 主动创新
  • Demonstrated Project Management skills.
  • 较强的项目管理技能
  • Demonstrate effectiveness in achieving targeted training hours per Team Member.
  • 高效达到员工每人培训小时目标
  • Well versed with the latest Quality Assurance Management Development trends.
  • 熟悉质量标准管理最新发展趋势
  • Strong team spirit.
  • 极强的团队精神
  • Ability to multi-task and meet set deadlines.
  • 具备一专多能的能力并按时完成多项任务
  • Strong knowledge of Microsoft Office package.
  • 熟练操作微软OFFICE系统
  • Excellent written and verbal communication skills in both English and Mandarin languages.  
  • 娴熟的中英文书写和听说能力
  • Willingness to work during odd hours, Weekends and Public Holidays
  • 能适应灵活的工作时间,周末和节假日等
  • A clean certificate of character is a must.
  • 需持有无犯罪记录证明

Where ?
When ?
Who ?
* Free Cancellation subject to terms and conditions
Where ?
When ?
Who ?
* Free Cancellation subject to terms and conditions