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LUX* TEA HORSE ROAD DALI: FRONT OFFICE MANAGER / 前台经理

Main Purpose of the Job

Kindly note that the advert is open to Chinese Nationals exclusively

本次招聘专为中国公民开放

LUX* Resorts & Hotels is one of the four distinctive brands of The Lux Collective. LUX* Resorts & Hotels helps people to celebrate life by delivering consistently on the promise of a different kind of luxury - whether on the Beach, in the City or in Nature - hospitality that is Lighter, Brighter.

丽世酒店及度假村是丽世酒店管理集团4个独立品牌之一,通过持续提供与众不同的奢华帮助客人欢庆生活;无论是在海岛、城市还是自然中,我们都追求更轻盈、更明亮的品质与服务。

LUX* Tea Horse Road Dali is situated along the ancient passageway once stretched almost 1,400 miles across, in the tea-growing region of Yunnan Province, to Lhasa, the almost 12,000-foothigh capital of Tibet. One of the highest, harshest trails in Asia, it marched up out of China’s verdant valleys, traversed the windstripped, snow-scoured Tibetan Plateau, sliced into the mysterious Nyainqentanglha Mountains in Shangri-La into the holy Tibetan city. The resort will house about 170 rooms and is projected to open in the first quarter of 2021.

丽世茶马道系列大理酒店位于茶马古道要塞。这条古道长达1400英里,从云南的茶叶种植区一直延伸到海拔近1.2万英尺的西藏首府拉 萨。它起始于中国青翠的山谷,途经干热的山谷和白雪覆盖的青藏高 原,穿过香格里拉神秘的念青唐古拉山脉,最后进入西藏圣城。酒店总共约有170间房,预计于2021年第一季度开业. 

The incumbent will be responsible to:

任职者需要负责:

  • Oversee the smooth and efficient operations of the Front Office department and its Team Members.
  • 监督前台部及团队成员,以确保前台部顺利、高效的运营。
  • Welcome, greet, answer and handle queries of Guests in a professional manner.  
  • 以专业的态度欢迎、接待、回答、解决客人的疑问。   
  • Provide excellent service, assistance and guidance courteously to the Guests as per the brand’s policies and procedures at all times.                      
  • 始终按照集团的政策和程序,为客人提供优质的服务、协助和指导。
  • Promote all the facilities and services offered at the resort.
  • 推广度假村酒店提供的所有设施和服务。
  • Be proactive and have knowledge on pre-arrival planning for appropriate Guest recognition.   
  • 积极主动地了解客人到达前的计划,以适当的获得客人认可。
  • Assist in handling Guest complaints and queries in a professional and courteous manner.  
  • 以专业和礼貌的方式协助处理客人投诉和询问。       
  • Take care of Guests from their arrival through to their departure.         
  • 从入住到离店期间照顾客人。           
  • Contribute to Guest satisfaction at all times by providing high quality services throughout their stay.            
  • 通过在客人入住期间提供高质量的服务来建立客人的长久满意度。
  • Monitor and ensure the effective coordination of the arrival, stay and departure experience of Guests.
  • 监督并确保有效帮助客人在到达、入住和离开时具有良好的体验。
Qualifications
  • At least National Certificate in Front Office Operations or equivalent qualifications.
  • 具有前台运营的国家证书或同等资历。
  • Tertiary education at Advanced Diploma or Degree Level majoring in Tourism or Hospitality Management from a recognised institution.
  • 具有旅游或酒店管理专业的高级文凭或学位
Previous Performance
  • A minimum of 10 years of working experience in Front Office Operations in a 5 star resort.
  • 具有十年以上五星级度假村酒店前台运营的工作经验。
  • A minimum of 2 years of working experience in a similar position in an international branded hotel in China.
  • 具有2年以上在中国国际品牌酒店类似职位的工作经验。
Other Requirements
  • Passionate about service.
  • 具有服务热情。
  • High level of integrity.
  • 高度忠诚。
  • Efficient, organised, dynamic and well groomed.  
  • 高效、有组织、有活力、仪容整洁。
  • Strong team management and leadership skills in order to lead, motivate and develop subordinates.   
  • 较强的团队管理能力和领导力,以领导、激励和发展团队成员。     
  • Strong knowledge of Property Management Systems.     
  • 具有较强的酒店管理系统的知识储备。                                       
  • Excellent written and verbal communication skills in both English and Mandarin languages.
  • 具有优秀的中、英文书写及口语交流技巧。
  • Pleasant and outgoing personality with excellent customer service skills.
  • 性格开朗,具有出色的服务客人能力。
  • Willingness to work during odd hours, weekend and Public Holidays.
  • 愿意在下班时间、周末及公共假日工作。
  • Strong ability to respond and adapt to various situations and circumstances.
  • 具有较强的应对和适应各种情况和环境的能力。
  • A clean Certificate of Character is a must.
  • 拥有无犯罪记录证明

Where ?
When ?
Who ?
Optional
* Free Cancellation subject to terms and conditions
Where ?
When ?
Who ?
Optional
* Free Cancellation subject to terms and conditions