Main Purpose of the Job
Kindly note that the advert is open to Mauritian Nationals exclusively
The Lux Collective is hiring for the position of HEAD SPA COORDINATOR based at LUX* GRAND BAIE, MAURITIUS.
The incumbent will be responsible to:
- Assist the Head of Spa and Wellness and Head Spa Therapist in managing the daily operation at the Spa Reception and all common areas of the spa.
- Maximise all sales opportunities and revenues through spa visits, consultations and in appointments taken.
- Efficiently handle scheduling, canceling and/or re-scheduling of Guests appointments.
- Handle the point of sales (POS) transactions timely and efficiently.
- Answer and respond professionally to Guest through telephone or at the Spa reception and promptly address queries and/or complaints.
- Ensure that the spa reception, spa displays and common areas look clean, organized and appealing.
- Communicate with the Head of Spa & Wellness and Head Spa Therapist regarding needs and issues.
- Comply and follow the Health, Hygiene and Safety Standards at all times.
- At least a Higher School Certificate or equivalent qualifications.
- National Certificate Level 3 in Front Office operation or equivalent qualification will be an advantage.
- Recognised qualification in Aesthetics and Massage Therapy.
- A minumum of 2 years of working experience at a Reception in a Hotel Spa Environment.
- Passionate about service.
- High level of integrity.
- Creativity and innovative.
- Excellent telephone skills.
- Proactive, dynamic, flexible and professional attitude.
- Ability to manage time and tasks.
- Well versed with spa and wellness worldwide trends.
- Outgoing customer service skills with proactiveness in Guest request.
- Ability to work independently and as part of a team.
- Excellent grooming and presentation.
- Excellent verbal and written communication skills in both English and French languages. A third language will be a definite advantage.
- Willingness to work flexible hours during Weekends and Public Holidays.
- Knowledge of Microsoft Office Package.
- A clean certificate of character is a must.