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LUX* GRAND BAIE: HEAD CONCIERGE

Main Purpose of the Job

Kindly note that the advert is open to Mauritian Nationals exclusively 

The Lux Collective is hiring for the position of HEAD CONCIERGE based at LUX* GRAND BAIE, MAURITIUS. 

The incumbent will be responsible to: 

  • Welcome and acknowledge all Guests.
  • Plan and coordinate the smooth operation of the Conciergerie.
  • Oversee the provision of excellent service to Guests.
  • Handle Guest complaint efficiently.
  • Promote and sell F&B outlets.
  • Conduct frequent spot-checks within the Conciergerie section.
  • Take reservations of Guests for restaurants and tours.
  • Communicate Guests’ likes and dislikes to Reception and Guest Relations, so as to update Guests’ history files.
Qualifications
  • At least a Higher School Certificate or equivalent qualifications.
  • National Certificate Level 4 in Front Office operations or equivalent qualifications.
  • Advanced certificate or Diploma Level in the Hotel Management or Tourism Management or equivalent qualifications.
Previous Performance
  • A minimum of 5 years of working experience in Hotel industry.
  • A minimum of 2 years of working experience in a similar position as Front Office supervisor in a 5-star resort.
Other Requirements
  • Passionate about service. 
  • High level of integrity.
  • Creative and innovative.
  • Efficient, organised, dynamic and well groomed.   
  • Strong team management and leadership skills in order to lead, motivate and develop subordinates.
  • Outstanding sales capabilities.
  • Strong knowledge of property management systems.
  • Excellent knowledge of Opera System.    
  • Excellent written and verbal communication skills in both English and French languages. A third language would be a definite advantage. 
  • Pleasant and outgoing personality with excellent customer service skills. 
  • Willingness to work during odd hours, weekend and Public Holidays. 
  • Strong ability to respond and adapt to various situations and circumstances. 
  • A clean Certificate of Character is a must. 

Where ?
When ?
Who ?
Optional
* Free Cancellation subject to terms and conditions
Where ?
When ?
Who ?
Optional
* Free Cancellation subject to terms and conditions