Main Purpose of the Job

Kindly note that the advert is open to Mauritian Nationals exclusively 

The Lux Collective is hiring for the position of HEAD CONCIERGE based at LUX* GRAND BAIE, MAURITIUS. 

The incumbent will be responsible to: 

  • Welcome and acknowledge all Guests.
  • Plan and coordinate the smooth operation of the Conciergerie.
  • Oversee the provision of excellent service to Guests.
  • Handle Guest complaint efficiently.
  • Promote and sell F&B outlets.
  • Conduct frequent spot-checks within the Conciergerie section.
  • Take reservations of Guests for restaurants and tours.
  • Communicate Guests’ likes and dislikes to Reception and Guest Relations, so as to update Guests’ history files.
  • At least a Higher School Certificate or equivalent qualifications.
  • National Certificate Level 4 in Front Office operations or equivalent qualifications.
  • Advanced certificate or Diploma Level in the Hotel Management or Tourism Management or equivalent qualifications.
Previous Performance
  • A minimum of 5 years of working experience in Hotel industry.
  • A minimum of 2 years of working experience in a similar position as Front Office supervisor in a 5-star resort.
Other Requirements
  • Passionate about service. 
  • High level of integrity.
  • Creative and innovative.
  • Efficient, organised, dynamic and well groomed.   
  • Strong team management and leadership skills in order to lead, motivate and develop subordinates.
  • Outstanding sales capabilities.
  • Strong knowledge of property management systems.
  • Excellent knowledge of Opera System.    
  • Excellent written and verbal communication skills in both English and French languages. A third language would be a definite advantage. 
  • Pleasant and outgoing personality with excellent customer service skills. 
  • Willingness to work during odd hours, weekend and Public Holidays. 
  • Strong ability to respond and adapt to various situations and circumstances. 
  • A clean Certificate of Character is a must. 

Where ?
When ?
Who ?
* Free Cancellation subject to terms and conditions
Where ?
When ?
Who ?
* Free Cancellation subject to terms and conditions