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LUX* GRAND BAIE: EXECUTIVE HOUSEKEEPER

Main Purpose of the Job

Kindly note that the advert is open to Mauritian Nationals exclusively

The Lux Collective is hiring for the position of EXECUTIVE HOUSEKEEPER based at LUX* GRAND BAIE, MAURITIUS. 

The incumbent will be responsible to: 

  • Manage the resort’s Housekeeping Team and ensure the effective and smooth day-to-day operations of the department in order to exceed Guest, inter-departmental and Team Members’ expectations. 
  • Ensure that occupied and vacant rooms as well as public areas have been efficiently cleaned and serviced to the Brand’s Standards. 
  • Ensure compliance to Health & Safety regulations and Brand’s Standard Operating Procedures. 
  • Conduct daily housekeeping operations meetings including but not limited to pre-shift briefings as well as attend and co-facilitate monthly departmental meetings. 
  • Efficiently handle Guests queries and concerns and follow through on required actions. 
  • Develop knowledge and competencies of subordinates by providing on-the-job training and coaching. 
  • Actively participate in the preparation of budgets and manage the costs of the Housekeeping operations. 
Qualifications
  • At least a Higher School Certificate or equivalent qualifications.
  • Tertiary education at Advanced Certificate Level or Diploma majoring in Hotel Management, Tourism Management or equivalent qualifications from a recognized institution.
Previous Performance
  • A minimum of 10 years of working experience in the Housekeeping Department of a 5-star resort. 
  • A minimum of 2 years of working experience as Assistant Executive Housekeeper or 4 years of working experience as Head Housekeeper preferably in a 5-star resort. 
  • International exposure in 5-star resort or hotel would be a definite advantage. 
Other Requirements
  • Passionate about service. 
  • High level of integrity. 
  • Creative and innovative.
  • Strong ability to identify problems and provide solutions.
  • Proactive, dynamic, flexible and professional attitude with strong interpersonal skills and customer service skills.
  • Organizational, financial and analytical skills.
  • Strong team management and leadership skills in order to lead, motivate and develop subordinates.
  • Ability to manage time and tasks independently in order to meet set deadlines. 
  • Fully conversant with standard cleaning procedures and the correct usage and dosage of each cleaning chemical. 
  • Ability to work as a team player. 
  • Highly responsible and reliable. 
  • Excellent written and verbal communication skills in both English and French languages. A third language will be a definite advantage. 
  • Strong knowledge in Opera Property Management Systems. 
  • Strong knowledge of Microsoft Office package. 
  • Willingness to work during odd hours, weekends and public holidays. 
  • Clean certificate of character is a must. 

Where ?
When ?
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Optional
* Free Cancellation subject to terms and conditions
Where ?
When ?
Who ?
Optional
* Free Cancellation subject to terms and conditions