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LUX* GRAND BAIE: CONCIERGE

Main Purpose of the Job

Kindly note that the advert is open to Mauritian Nationals exclusively

The Lux Collective is hiring for the position of CONCIERGE based at LUX* GRAND BAIE, MAURITIUS.

The incumbent will be responsible to:

  • Welcome and acknowledge all Guests. 
  • Respond and assist Guests' requests for special arrangements or services (transportation, reservations and so on) by making arrangements.
  • Respond to special requests from Guests with unique needs and follow up to ensure Guest satisfaction.
  • Follow LUX* Resorts & Hotels' policies and procedures and maintain confidentiality at all times.
  • Organise the delivery of Guests' luggage with the Porter. 
Qualifications
  • At least a Higher School Certificate or equivalent qualifications.     
  • National Certificate Level 4 in Front Office Operations.
Previous Performance
  • A minimum of 2 years of working experience in the hospitality industry.    
  • A minimum of 1 year of working experience in a Front Office position in a 5-star resort.
Other Requirements
  • High level of integrity.
  • Passionate about service.
  • Efficient, organised, dynamic and well groomed.  
  • Ability to work under pressure.   
  • Attention to details.     
  • Excellent Guest Relations skills and good learning skills.
  • Outgoing customer service skills with proactiveness in Guest’s request.
  • Outstanding sales capabilities.
  • Creative and innovative.
  • Ability to work both independently and as part of a team.
  • Excellent verbal and written communication skills in both English and French languages. A third language will be a definite advantage.
  • Willingness to work during odd hours, weekend and Public Holidays.   
  • A clean certificate of character is a must.

Where ?
When ?
Who ?
Optional
* Free Cancellation subject to terms and conditions
Where ?
When ?
Who ?
Optional
* Free Cancellation subject to terms and conditions