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LUX* GRAND GAUBE: RESIDENT MANAGER

Main Purpose of the Job
Kindly note that the advert is open to Mauritian Nationals exclusively.
LUX* Resorts & Hotels is hiring for the position of RESIDENT MANAGER at LUX* GRAND GAUBE, MAURITIUS.

The successful incumbent will be responsible to:

  • Assist the General Manager in planning, implementing, organising and coordinating the smooth and efficient day to day operations of LUX* Grand Gaube.
  • Assist the General Manager in leading, developing and inspiring the management team, encouraging accountability for team and individual performance.
  • Actively participate in budgetary preparations and cost control throughout the operational departments whilst maximizing revenue and profitability.
  • Assist the General Manager in the implementation of strategic initiatives.
  • Assist the General Manager in keeping the LUX* Grand Gaube team focused on the critical success factors which drive Guest satisfaction and the desired financial results.
  • Strive to maintain profit margins without compromising Guest or Team Member satisfaction.
  • Influence, negotiate and build relationships with key stakeholders.
  • Work with direct reports to determine areas of concern and establishing ways to improve the departments’ financial performance.
  • Identify and analyze operational challenges and facilitate the development of solutions to prevent reoccurrence.
  • Ensure implementation of the brand service strategy and brand initiatives and have a primary focus on Guest satisfaction and experience.
  • Provide effective leadership to the Management Team and Team Members to ensure that targets are met and exceeded.
  • Foster Team Member commitment to providing excellent service, participate in daily meetings and model desired service behaviors in all interactions with Guests and Team Members.
  • Act as a role model for all Team Members, clearly demonstrating the LUX* Resorts & Hotels hallmarks, guiding principles and leadership competencies, and ensuring they are embedded throughout the resort.
  • Ensure learning and development opportunities are provided for all Team Members, to develop capability and skills and to support Team Member growth.
  • Ensure the resort complies with all applicable regulations and legislation, including Health, Safety & Hygiene, employment legislation and financial reporting.

 

Qualifications
  • Degree Holder from a recognised institution majoring in Hotel Management, Hospitality Management or Tourism Management or equivalent.
  • Postgraduate qualifications in Management or related fields would be a definite advantage.

 

Previous Performance
  • A minimum of 10 years of working experience in the hospitality industry at managerial level preferably with luxury international brands.
  • A minimum of 3 years working experience in a similar management position, preferably with luxury international brands.
  • Excellent command of Hospitality and Food & Beverage service management.

 

Other Requirements
  • Passionate about service.
  • High level of integrity.
  • Creative and innovative.
  • Strong managerial and administrative abilities; a task master with excellent organisational and analytical skills.
  • Excellent Problem Solving skills.
  • Strong Project Management skills.
  • Ability to multi-task and meet multiple deadlines.
  • A strong eye for detail.
  • Strong leadership skills to effectively manage and motivate the team and ensure the highest Team Member engagement levels.
  • Self-starter, efficient with time management, technical skills and goal oriented.
  • Highly interactive, people friendly and a great team player.
  • Possess strong commercial and financial acumen.
  • Flexible with a ‘can do’ attitude.
  • A thorough knowledge of resorts’ operating policies and standards would be expected. The incumbent will act as the guardian of Standard Operating Procedures (SOPs).
  • Excellent communication skills in both English and French languages. Knowledge of a third language will be a definite advantage.
  • A clean certificate of character is a must.
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