Main Purpose of the Job

Kindly note that the advert is open to Chinese Nationals exclusively


LUX* Resorts & Hotels is one of the four distinctive brands of The Lux Collective. LUX* Resorts & Hotels helps people to celebrate life by delivering consistently on the promise of a different kind of luxury - whether on the Beach, in the City or in Nature - hospitality that is Lighter, Brighter.


LUX* Chongzuo, Guangxi (74 Keys) is located in the Mingshi Village, Daxin County in Chongzuo City about 37 kilometres away from the well-known Detian Transnational Waterfall and about 210 kilometres away from the capital city of Guangxi Zhuang, an autonomous region in southern China.


LUX* Chongzuo, Guangxi is projected to open in two phases and the first phase will be in January 2021.


The incumbent will be responsible to:


  • Manage the resort’s Housekeeping and Laundry Teams whilst ensuring the effective and smooth day-to-day operations of the department in order to exceed Guest, inter-departmental and Team Members’ expectations.
  • 管理度假村的客房部和洗衣房团队,确保部门的日常运营有效和顺利,同时能够超出客人、部门间和团队成员的期望。
  • Ensure that occupied and vacant rooms as well as public areas have been efficiently cleaned and serviced to the Brand’s standards.
  • 确保续住房、空房和公共区域能够根据集团标准进行有效的清洁及服务。
  • Ensure compliance to Health & Safety regulations and Brand’s Standard Operating Procedures.
  • 确保符合健康安全条例及集团标准的操作程序。
  • Conduct daily housekeeping operations meetings including but not limited to pre-shift briefings as well as attend and co-facilitate monthly departmental meetings.
  • 召开每日客房部运营会议,包括但不限于各个班次简会。同时需要参加并协助月度部门会议。
  • Efficiently handle Guests queries and concerns and follow through on required actions.
  • 有效解决客人的疑问和顾虑,并跟进后续所需行动。
  • Develop knowledge and competencies of subordinates by providing on-the-job training and coaching.
  • 通过提供在职培训和指导,发展提升团队成员的知识和能力。
  • Actively participate in the preparation of budgets and manage the costs of the Housekeeping operations.
  • 积极参与成本预算和管理客房部运营成本。
  • At least Higher School Certificate or equivalent qualifications.
  • 大专以上学历或同等学历。
  • Tertiary education at Advanced Certificate Level or Diploma majoring in Hotel Management, Tourism Management or equivalent qualifications from a recognized institution
  • 酒店管理专业,旅游管理专业的高等教育证书或专科文凭,或认证机构的同等资格证书。
Previous Performance
  • A minimum of 10 years of working experience in the Housekeeping Department of a 5 star resort.
  • 拥有在五星级度假村酒店客房部10年以上的工作经验。
  • A minimum of 2 years of working experience as Assistant Executive Housekeeper or 4 years of working experience as Head Housekeeper preferably in a 5 star resort.
  • 拥有两年以上客房经理助理经验,或是四年以上行政管家经验,五星级度假村酒店工作经验优先。
  • International exposure in a 5 star resort or hotel would be a definite advantage.
  • 有国际五星级度假村及酒店的工作经验是加分项
Other Requirements
  • Passionate about service.
  • 具有服务热情。
  • High level of integrity.
  • 高度忠诚。
  • Strong ability to identify problems and provide solutions.
  • 具有较强的发现问题,分析问题和提供解决思路的能力。
  • Proactive, dynamic, flexible and professional attitude with strong interpersonal skills and customer service skills.
  • 具有积极、主动、灵活、专业的态度,具有较强的人际交往能力和客户服务能力。
  • Organisational, financial and analytical skills.
  • 具有组织技能、财务技能和分析技能。
  • Strong team management and leadership skills in order to lead, motivate and develop subordinates.
  • 具有较强的团队管理能力和领导力,以此来领导、激励并发展团队成员。
  • Creative and innovative.
  • 具有创意及创新精神。
  • Ability to manage time and tasks independently in order to meet set deadlines.
  • 具有独立管理时间及任务的能力,以满足设定的期限。
  • Fully conversant with standard cleaning procedures and the correct usage and dosage of each cleaning chemical.
  • 完全熟悉标准清洁程序和每种清洁化学品的正确使用和用量。
  • Ability to work as a team player.
  • 具有善于与团队成员合作的能力。
  • Highly responsible and reliable.
  • 高度负责可靠。
  • Excellent written and verbal communication skills in both English and Mandarin languages.
  • 具有优秀的中、英文书写及口语交流技巧。
  • Strong knowledge in Property Management Systems.
  • 能够熟练操作酒店管理系统。
  • Strong knowledge of Microsoft Office package.
  • 能够熟练操作Office系列软件。
  • Willingness to work during odd hours, weekends and public holidays.
  • 愿意在下班时间、周末和公共假日工作。
  • Clean certificate of character is a must.
  • 拥有无犯罪记录证明
Where ?
When ?
Who ?
* Free Cancellation subject to terms and conditions
Where ?
When ?
Who ?
* Free Cancellation subject to terms and conditions