Christmas Collectible Raffle
en

    Travel today

    Updated on 07/07/2022

    As the world reopens, travel is getting a little easier. The secret to a seamless trip is extra planning. Be sure to check your country's regulations. Here's the status of our destinations:

     

    Mauritius

    Great news! Mauritius is fully open! We compiled the most frequently asked questions below. We also invite you to consult the official Mauritius Tourism Promotion Authority website for the latest updates and more detailed information: https://mauritiusnow.com

    La Reunion

    Social distancing is recommended but is no longer mandatory. Masks are not required indoors and outdoors, including in transportation (even if it is still recommended). To visit Reunion Island, it is compulsory for unvaccinated people to present a Covid-19 test (PCR test less than 72 hours or Antigen test less than 48 hours). Vaccinated travellers do not need to present any test upon departure. Since 14 May, ‘reasonable excuses’ are not required for unvaccinated travellers (however a negative Covid test is still compulsory).

    China

    Over in China, the doors to our resorts and retreats are open to domestic travellers only, as borders remain closed for now. A health QR code is required upon check-in. Local travellers from high and middle-risk areas should check in with their regional's regulations.

    Maldives

    The Maldives' one island=one resort has made it an alluring destination since day 1.

    You are no longer required to present a PCR negative test result upon arrival to the Maldives. This applies to both vaccinated and non-vaccinated travellers. Wearing a face mask is no longer mandatory, except at health facilities.

    You must fill out an online Traveller Health Declaration (https://imuga.immigration.gov.mv/) within 48h of your departure to and from the Maldives.

    If you are coming from another resort, island or boat, you are no longer required to do a PCR test prior to your arrival at LUX* South Ari Atoll.

    As part of the Collective Care Program, all Team Members maintain protective measures, and public facilities are sanitized frequently to keep you, our Team Members, and our communities safe.

    COVID-19 insurance: The Maldives offers a COVID-19 insurance which travellers can purchase prior to their arrival. It covers medical expenses, isolation and transportation costs.

    Package: https://myallied.mv/type/inbound-allied/new
    FAQs: https://allied.mv/insurance-plan/allied-inbound

    FREQUENTLY ASKED QUESTIONS TRAVELLING TO MAURITIUS

  1. What is the protocol to travel to Mauritius?

    From the 1st of July 2022, all travellers (both vaccinated and unvaccinated) can travel freely to Mauritius. There is no need to present a PCR test at embarkation, and no PCR test will be carried out upon arrival.

  2. I want to travel to Mauritius. Which of your resorts can I stay in?

    You can stay at LUX* Grand Baie, LUX* Grand Gaube, LUX* Le Morne, SALT of Palmar, and Tamassa Bel Ombre. Note that SALT of Palmar is adults-only.

  3. Are the hotel staff vaccinated?

    All of our Team Members and their immediate families have been vaccinated. We also take daily temperature checks of all Team Members, as well as all precautions to prevent the spread of COVID-19.

  4. Do I have to wear a mask?

    As from the 1st July 2022, you are no longer required to wear a mask except in certain public areas including airports, public transport, and hospitals.

  5. How do I get from the airport to the hotel?

    After going through baggage claim, you can reach your hotel by organised transfer, taxi, rental car, or any other means of transportation. Just be sure to disinfect your hands, wear a mask and roll down the windows!

  6. My home country requires a PCR test before boarding my return flight.
    Will that be readily available?

    Yes. The test can be conducted at the resort and be collected by the private clinic at your expense. Just get in touch with us at Reception so we can schedule it for you.

  7. COLLECTIVE CARE

    These are the measures we take in our resorts to keep you, our Team Members, and our communities safe.

    • All Team Members maintain protective measures
    • Physical distancing protocol using signage and markings throughout the properties
    • Hand-sanitising stations throughout the properties
    • Increased cleaning and disinfection cycles to ensure optimal hygiene standards
    • Daily temperature checks for everyone accessing the hotels at all entry/exit points
    • A trained Covid-19 Officer responsible for ensuring compliance with each property's new operational regulations and procedures
    • Doctor on call 24/7 and resident nurse available in all properties

    Guestrooms

    • Minibars will remain empty with a wide selection of items available upon request

    Public Areas and Facilities

    • Hand-sanitising stations throughout all public areas
    • Frequent sanitisation of high-touch points areas using fogging equipment, electrostatic sprayers and wipes
    • Regular sanitisation of high-touch areas (changing rooms, door handles, mirrors, hooks etc)

    Public Bathrooms

    • Non-contact single-use tissue dispenser

    Pool and Beach Facilities

    • Re-arrangement of sunbeds to comply with physical distancing requirements
    • Cleaning and sanitisation of sunbeds after each use with a "Cleaned and Sanitised" sign after sanitisation is completed
    • Frequent sanitisation of outdoor showers

    Restaurants & Bars

    • Menus are presented either via iPads which are sanitised after each use and/or QR codes so guests can access our menus on their own devices
    • Buffet area or live cooking stations shielded with glass protection screens
    • Table arrangements adjusted to allow for physical distancing in all restaurants and bars
    • Sanitisation of tables will be carried out after each guest. Outlets are sanitised after each service

    Spa

    • Treatment rooms sanitised thoroughly between treatments
    • In changing rooms, clean towels are arranged in individual lockers. Lockers and showers are sanitised after every use
    • Seating and loungers are rearranged to enable physical distancing

    Fitness and Wellness

    • Advance booking for selected time slots required
    • Thorough cleaning and sanitisation of all gym equipment in between time blocks
    • Private fitness and wellness sessions indoors will be replaced by outdoor wellness classes(maximum 6 persons per class)

    OUR CANCELLATION AND REBOOKING POLICY

    Our Cancellation and Rebooking Policy for Mauritius and Reunion

    Cancellation Policy

    No penalty until 7 days prior to arrival, with a full refund of prepaid amounts, as from 01.01.2022.

    Exception: No penalty until 14 days prior to arrival for the stay period 23.12.22 – 06.01.23 for Mauritian properties & 23.12.22 – 02.01.23 for Reunion Island properties, with prepaid amounts fully refunded.

    Postponed Stays Policy

    Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to arrival for stay dates until 31 October 2023. Exception: Until 14 days prior to arrival for the stay period 23.12.22 - 06.01.23

    The then applicable pricing and conditions, combinable with any active offers at the time of rebooking, will apply for the new stay dates.

    Our Cancellation and Rebooking Policy for the Maldives

    Cancellation Policy

    All reservations for arrivals until 22 December 2022 will not be subject to any cancellation charges until 14 days prior to arrival and any prepared amounts will be entitled for new travel date changes.

    For all reservations for arrivals from 23 December 2022 to 10 January 2023 cancellations up to 40 days prior to arrival will be free of charge and any prepared amounts will be entitled for new travel date changes.

    Postponed Stays Policy

    For postponed stays with original arrival dates between now and 22 December 2022, no rebooking charges will apply, and the new stay dates will be confirmed at the same originally booked rate for new stay dates up to and inclusive of 22 December 2022.

    For new stay dates from 23 December 2022 onwards, these stays will be confirmed at the rate applicable.

    Our Cancellation and Rebooking Policy for China

    Cancellation Policy

    No penalty until 7 days prior to arrival, with a full refund of prepaid amounts.

    Postponed Stays Policy

    Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to arrival for stay dates until 31 October 2023.

    The then applicable pricing and conditions, combinable with any active offers at the time of rebooking, will apply for the new stay dates.

    All of the above may be subject to change.

THE LUX COLLECTIVE LAUNCHES NEW GLOBAL LUX* CAMPAIGN LIFE EXTRAORDINARY

Unveiling Of An All-new Naturalistic Campaign

The Lux Collective announces the launch of new global LUX* campaign Life Extraordinary - for its flagship brand LUX*.

“We have partnered with leading brand and experience design consultancy Matter of Form to create a strategic, awareness-driving campaign to permeate the unique LUX* brand positioning globally across channels. We believe that time is luxury and every precious moment is worth celebrating. Whether on the beach, in the city or in secluded nature, LUX* transforms the everyday into the extraordinary through elevated shining service, beautifully designed spaces and by delivering on carefully crafted escapes,” said Mr Julian Hagger, Executive Vice President of The Lux Collective.

At the heart of its purpose, The Lux Collective makes each moment matter and cares about what matters. With award-winning resorts, LUX* is designed on the promise of a different kind of luxury – to excite and delight – from retro-style ice cream parlours, tailor-made LUX* ME Spa and wellness sessions, fine-dining to a magical tree of wishes, junk art galleries and impromptu on-the-beach film screenings.

Mr Anant Sharma, Chief Executive Officer of Matter Of Form said "We are privileged to work with LUX*. During our time at the LUX* properties in Maldives and Mauritius, we were struck by their exceptional service culture, incredible locations and outstanding resorts. Translating the essence of this global portfolio into comms, digital and content in a way that does justice to the physical experience requires finely-tuned creative, driven by big, bold thinking.”

The Life Extraordinary campaign depicts tasteful, modern style of luxury and includes new broadcast video and print advertisements, social, digital and content marketing initiatives. The campaign activity will be further amplified through key partnerships globally and the roll-out of its very own LUX* Magazine entitled Life Extraordinary with inspirations to help LUX* aficionados celebrate life.

A naturalistic campaign that breaks conventional codes of advertising with a less-is-more emotive approach, the creatives taken at different resort destinations highlight each location’s distinctiveness, with their own tailored creative assets. In addition, it conveys the diversity of guests and unique experiences that LUX* provides.

At LUX* Grand Baie in Mauritius, the resort campaign story is about three friends reuniting after years apart. Tapping into the prior anticipation, long-awaited reconnection and the sense of belonging with truly close friends, this creative celebrates the beauty and joy friendship can bring. Magnified by magnificent surroundings.

Located on one of the island’s most coveted beaches of the north, LUX* Grand Baie offers a spectacular setting with the promise of a modern take on luxury paired with extraordinary experiences. Positioned as the best luxury resort in Mauritius, it is the global winner of Robb Report Annual Best of the Best Awards - The Best In Travel for Island Getaway, just six months after newly opened last December.

Accentuating the natural landscape, the resort is born out of the passion and collaboration with multi-award winning British interior designer Kelly Hoppen CBE, and Mauritian architect Jean-Francois Adam. It offers sophisticated beachside living, with exciting dining concepts particularly at Beach Rogue - LUX* signature beach club concept and the eye-catching Ai KISU which offers the best-in-class Asian cuisine with an open kitchen, state-of-the-art fitness and hydrothermal wellness facilities, LUX* ME spa and hammam treatments as well as unique Mauritian experiences for discovery.

At LUX* Le Morne, guests are invited to lose track of time, alone or with another. Showcasing a solo traveller exploring Mauritian mountains, waters and forests alongside a fellow guest, the creative celebrates chance encounters and the beauty of independent exploration. Reconnecting with oneself while fostering new ones.

The beachfront resort LUX* Le Morne embodies contemporary island lifestyle paired with immersive experiences - curated for mindful luxury travellers. Situated at the foot of Le Morne mountain (UNESCO Heritage Site) and 15 minutes’ from Black River Gorges, it is close to some best hiking trails, with exclusive access to the most sought-after sunset spots and lagoons.

At LUX* South Ari Atoll, it introduces the Maldivian oasis designed to house unobstructed extraordinary connection. The creative centres on a busy father and young daughter, each looking for kindred moments that seem just out of reach. Throughout their stay, unmet glances become eventual embraces – their shared joy.

With stylish overwater villas built on stilts, the luxurious LUX* South Ari Atoll in the Maldives features a variety of fun-filled activities with modern soul. They include jetty bicycle rides, swimming alongside whale sharks, a culinary adventure at its eight restaurants, each featuring LUX*’s Keen on Green wholesome vegan cuisine, and partaking in marine conservation.

Travel is one of life’s great pleasures. The specially curated LUX* Magazine aims to enrich the mind as well as highlight the beauty and collective consciousness of wellbeing and sustainability as the way forward for travel. From relevant reflections of life’s purpose, what ignites passion by known personalities, it includes lifestyle trends stories of “Go Lightly” to protect the earth to culinary features on “The Rise of The Sober Curious”. Additionally, there is an exclusive booklet - Extraordinary Experiences which guests can partake in breathtaking adventures as they journey around the world with LUX*. Discover more at www.luxresorts.com.