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    Travel today

    Updated on 07/07/2022

    As the world reopens, travel is getting a little easier. The secret to a seamless trip is extra planning. Be sure to check your country's regulations. Here's the status of our destinations:

     

    Mauritius

    Great news! Mauritius is fully open! We compiled the most frequently asked questions below. We also invite you to consult the official Mauritius Tourism Promotion Authority website for the latest updates and more detailed information: https://mauritiusnow.com

    La Reunion

    Social distancing is recommended but is no longer mandatory. Masks are not required indoors and outdoors, including in transportation (even if it is still recommended). To visit Reunion Island, it is compulsory for unvaccinated people to present a Covid-19 test (PCR test less than 72 hours or Antigen test less than 48 hours). Vaccinated travellers do not need to present any test upon departure. Since 14 May, ‘reasonable excuses’ are not required for unvaccinated travellers (however a negative Covid test is still compulsory).

    China

    Over in China, the doors to our resorts and retreats are open to domestic travellers only, as borders remain closed for now. A health QR code is required upon check-in. Local travellers from high and middle-risk areas should check in with their regional's regulations.

    Maldives

    The Maldives' one island=one resort has made it an alluring destination since day 1.

    You are no longer required to present a PCR negative test result upon arrival to the Maldives. This applies to both vaccinated and non-vaccinated travellers. Wearing a face mask is no longer mandatory, except at health facilities.

    You must fill out an online Traveller Health Declaration (https://imuga.immigration.gov.mv/) within 48h of your departure to and from the Maldives.

    If you are coming from another resort, island or boat, you are no longer required to do a PCR test prior to your arrival at LUX* South Ari Atoll.

    As part of the Collective Care Program, all Team Members maintain protective measures, and public facilities are sanitized frequently to keep you, our Team Members, and our communities safe.

    COVID-19 insurance: The Maldives offers a COVID-19 insurance which travellers can purchase prior to their arrival. It covers medical expenses, isolation and transportation costs.

    Package: https://myallied.mv/type/inbound-allied/new
    FAQs: https://allied.mv/insurance-plan/allied-inbound

    FREQUENTLY ASKED QUESTIONS TRAVELLING TO MAURITIUS

  1. What is the protocol to travel to Mauritius?

    From the 1st of July 2022, all travellers (both vaccinated and unvaccinated) can travel freely to Mauritius. There is no need to present a PCR test at embarkation, and no PCR test will be carried out upon arrival.

  2. I want to travel to Mauritius. Which of your resorts can I stay in?

    You can stay at LUX* Grand Baie, LUX* Grand Gaube, LUX* Le Morne, SALT of Palmar, and Tamassa Bel Ombre. Note that SALT of Palmar is adults-only.

  3. Are the hotel staff vaccinated?

    All of our Team Members and their immediate families have been vaccinated. We also take daily temperature checks of all Team Members, as well as all precautions to prevent the spread of COVID-19.

  4. Do I have to wear a mask?

    As from the 1st July 2022, you are no longer required to wear a mask except in certain public areas including airports, public transport, and hospitals.

  5. How do I get from the airport to the hotel?

    After going through baggage claim, you can reach your hotel by organised transfer, taxi, rental car, or any other means of transportation. Just be sure to disinfect your hands, wear a mask and roll down the windows!

  6. My home country requires a PCR test before boarding my return flight.
    Will that be readily available?

    Yes. The test can be conducted at the resort and be collected by the private clinic at your expense. Just get in touch with us at Reception so we can schedule it for you.

  7. COLLECTIVE CARE

    These are the measures we take in our resorts to keep you, our Team Members, and our communities safe.

    • All Team Members maintain protective measures
    • Physical distancing protocol using signage and markings throughout the properties
    • Hand-sanitising stations throughout the properties
    • Increased cleaning and disinfection cycles to ensure optimal hygiene standards
    • Daily temperature checks for everyone accessing the hotels at all entry/exit points
    • A trained Covid-19 Officer responsible for ensuring compliance with each property's new operational regulations and procedures
    • Doctor on call 24/7 and resident nurse available in all properties

    Guestrooms

    • Minibars will remain empty with a wide selection of items available upon request

    Public Areas and Facilities

    • Hand-sanitising stations throughout all public areas
    • Frequent sanitisation of high-touch points areas using fogging equipment, electrostatic sprayers and wipes
    • Regular sanitisation of high-touch areas (changing rooms, door handles, mirrors, hooks etc)

    Public Bathrooms

    • Non-contact single-use tissue dispenser

    Pool and Beach Facilities

    • Re-arrangement of sunbeds to comply with physical distancing requirements
    • Cleaning and sanitisation of sunbeds after each use with a "Cleaned and Sanitised" sign after sanitisation is completed
    • Frequent sanitisation of outdoor showers

    Restaurants & Bars

    • Menus are presented either via iPads which are sanitised after each use and/or QR codes so guests can access our menus on their own devices
    • Buffet area or live cooking stations shielded with glass protection screens
    • Table arrangements adjusted to allow for physical distancing in all restaurants and bars
    • Sanitisation of tables will be carried out after each guest. Outlets are sanitised after each service

    Spa

    • Treatment rooms sanitised thoroughly between treatments
    • In changing rooms, clean towels are arranged in individual lockers. Lockers and showers are sanitised after every use
    • Seating and loungers are rearranged to enable physical distancing

    Fitness and Wellness

    • Advance booking for selected time slots required
    • Thorough cleaning and sanitisation of all gym equipment in between time blocks
    • Private fitness and wellness sessions indoors will be replaced by outdoor wellness classes(maximum 6 persons per class)

    OUR CANCELLATION AND REBOOKING POLICY

    Our Cancellation and Rebooking Policy for Mauritius and Reunion

    Cancellation Policy

    No penalty until 7 days prior to arrival, with a full refund of prepaid amounts, as from 01.01.2022.

    Exception: No penalty until 14 days prior to arrival for the stay period 23.12.22 – 06.01.23 for Mauritian properties & 23.12.22 – 02.01.23 for Reunion Island properties, with prepaid amounts fully refunded.

    Postponed Stays Policy

    Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to arrival for stay dates until 31 October 2023. Exception: Until 14 days prior to arrival for the stay period 23.12.22 - 06.01.23

    The then applicable pricing and conditions, combinable with any active offers at the time of rebooking, will apply for the new stay dates.

    Our Cancellation and Rebooking Policy for the Maldives

    Cancellation Policy

    All reservations for arrivals until 22 December 2022 will not be subject to any cancellation charges until 14 days prior to arrival and any prepared amounts will be entitled for new travel date changes.

    For all reservations for arrivals from 23 December 2022 to 10 January 2023 cancellations up to 40 days prior to arrival will be free of charge and any prepared amounts will be entitled for new travel date changes.

    Postponed Stays Policy

    For postponed stays with original arrival dates between now and 22 December 2022, no rebooking charges will apply, and the new stay dates will be confirmed at the same originally booked rate for new stay dates up to and inclusive of 22 December 2022.

    For new stay dates from 23 December 2022 onwards, these stays will be confirmed at the rate applicable.

    Our Cancellation and Rebooking Policy for China

    Cancellation Policy

    No penalty until 7 days prior to arrival, with a full refund of prepaid amounts.

    Postponed Stays Policy

    Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to arrival for stay dates until 31 October 2023.

    The then applicable pricing and conditions, combinable with any active offers at the time of rebooking, will apply for the new stay dates.

    All of the above may be subject to change.

GLOBAL WELLNESS DAY: THE LUX COLLECTIVE 10-HOUR IGTV WELLNESS FESTIVAL

From the Indian Ocean to East Asia, 11 resorts under The Lux Collective umbrella celebrate Global Wellness Day with a 10-hour virtual wellness festival. Wellness activities will be streamed on the resort’s respective IGTV platform at different times throughout the day, based on Mauritius’s time zone (GMT +4).

On 12 June, friends of LUX* Resorts & Hotels, SALT Resorts and Tamassa Resorts will be able to tune in to highlights that include paddle yoga, scenic bicycle tour of Chongzuo’s famed Karst formations, and traditional Mauritian Sega Zumba dance. Here is the list of what will be on offer.

7 a.m. Sunrise yoga on the beach SALT of Palmar, Mauritius
9 a.m. Stretch and Relax on the Beach LUX* Belle Mare Resort & Villas, Mauritius
10 a.m. Fitness tips for busy professionals LUX* Le Morne Resort, Mauritius
11 a.m. Paddle Yoga LUX* Saint Gilles Resort, La Reunion
12 p.m. Scenic tour of the village on bicycle LUX* Chongzuo, Guangxi, China
1 p.m. Nature walk and stretch LUX* South Ari Atoll Resort & Villas, Maldives
2 p.m. Bath rituals to try at home LUX* Grand Baie Resort & Residences, Mauritius
3 p.m. Nature trail with mascot, Mazaki LUX* Tea Horse Road Benzilan, China
4 p.m. Traditional Sega Zumba Dance LUX* Grand Gaube Resort & Villas, Mauritius
5 p.m. Burning sorrows ritual Tamassa Bel Ombre, Mauritius

True Wellness is Connecting Within
This Global Wellness Day, each resort will also launch a wellness-focused, one-of-a-kind Collectable Experience that is designed to change the way we travel. Curated by our travel experts on the ground, these experiences will immerse guests into the destination through connecting within and with the wider natural world.

The Spirit of Island Living

LUX* Le Morne Resort takes guests on a snorkelling exploration on a traditional Mauritian pirogue. A beloved team member of the resort serves as a local guide who will regale with incredible tales of the land and its history. Take a garden-to-glass cocktail class in the resort’s herb garden, followed by a vegan dessert course. End your rejuvenating vacation with plogging at the Black River Gorges National Park, a tropical forest home to over 700 species of endemic flora and fauna as well as endangered wildlife, for a stronger body and cleaner environment. 

Luxury Outback

Start your day with a sunrise horse ride before cooling off with homegrown coconut water at the LUX* Belle Mare Resort & Villas’ onsite farm, Aubergine. Pick and prepare your own body scrub using herbs and plant extracts grown on the farm and indulge in a 75-minute spa experience at the Farm Shed. A healthy lunch prepared by the resort’s chef awaits after.

Hug Me Honey

LUX* Grand Gaube Resort & Villas in-house honeybee apiary brings its own honey direct to the resort’s menus and LUX* Me Spa. Visit the eight hives home to approximately 240,000 bees and learn more about the resort’s beekeeping efforts. Create your own honey scrub followed by a signature honey cocktail before enjoying a honey-paired dinner curated by the executive chef. Guests will also be given a beekeeping kit on how to build your own urban beehive back home.

The Sea’s Healing Powers

Immerse in a holistic wellness experience at LUX* South Ari Atoll Resort & Villas. Reconnect with Mother Earth through a grounding ceremony before snorkelling out to the coral farm with the resort’s marine biologist to learn about the vital components of thalassic fauna in the marine ecosystem. Relax after the swim with a 30-minute marine salt body scrub followed by a 45-minute back and neck massage using organic Maldivian sand poultice. Embrace the sunset with a healing meditation session on a traditional dhoni to complete your spiritual journey.

Life on the River

Embrace a slower pace at LUX* Chongzuo, Guangxi starting with an exploration of a local village by the river. Embark on a bamboo raft and drift down the Mingshi river whilst sipping tea and watching the wildlife and local people go on their daily life. Wake up to the sun rising over the heart-stopping beautiful Karst formations with a sun salutation and a locally sourced lunch in the open fields. There is no better way to connect with nature.

Wellness in the Wild (Lijiang, Sangushui and Benzilan)

Embark on one of the most unforgettable off-grid journeys in the world. Start your wellness journey from LUX* Tea Horse Road Lijiang with a pu’er tea tasting workshop. Feel your stress leave your shoulders as you relax into the tranquil surroundings before tucking into a plant-based Naxi-style dinner inspired by the season.

Depart the next day for a three-hour drive to LUX* Tea Horse Road Sangushui where you will be taken to the forest for a quietening yoga and meditation session surrounded by natural springs.

Wake up refreshed and leave for LUX* Tea Horse Road Benzilan. Before arriving at the resort, stop at the beautiful Napa Lake nestled in the valley of a high mountain plateau 3,200 metres above ground. Home to the rare black-necked cranes in the winter, Napa Lake changes with the seasons and each brings with it stunning, unparalleled views. A plant-based traditional Tibetan dinner with locally grown wine will be served back at the resort. On the final morning, end the journey with a sunrise yoga by the pool and a leisurely lunch served with yak butter tea.

Mindfulness the SALT way

Detox with a plant-based lunch at SALT of Palmar before getting pampered with a wrinkle-smoothing SALT facial. Once your physical self is taken care of, be spiritually transformed with a hike in Bras D’eau Forest for a spot of nature bathing. A guided tour with the resort’s wellness coach with meditation and gentle stretching will prepare you for Brahma Kumari experience that will leave you feeling rebirthed.

A Sweet Escape in Nature

Tamassa Bel Ombre offers guests a chance to enjoy the great Mauritian outdoors whilst basking in the warmth of the sun, hike along stunning trails, take dips in waterfalls and natural pools and watch the sun set from the edge of a volcanic rock cliff. Pay respect to Mother Nature by planting an endemic tree and indulging in a plastic-free, plant-based picnic lunch.

For more information or to make a reservation, email reservation@theluxcollective.com.