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    Travel today

    Updated on 07/07/2022

    As the world reopens, travel is getting a little easier. The secret to a seamless trip is extra planning. Be sure to check your country's regulations. Here's the status of our destinations:

     

    Mauritius

    Great news! Mauritius is fully open! We compiled the most frequently asked questions below. We also invite you to consult the official Mauritius Tourism Promotion Authority website for the latest updates and more detailed information: https://mauritiusnow.com

    La Reunion

    Social distancing is recommended but is no longer mandatory. Masks are not required indoors and outdoors, including in transportation (even if it is still recommended). To visit Reunion Island, it is compulsory for unvaccinated people to present a Covid-19 test (PCR test less than 72 hours or Antigen test less than 48 hours). Vaccinated travellers do not need to present any test upon departure. Since 14 May, ‘reasonable excuses’ are not required for unvaccinated travellers (however a negative Covid test is still compulsory).

    China

    Over in China, the doors to our resorts and retreats are open to domestic travellers only, as borders remain closed for now. A health QR code is required upon check-in. Local travellers from high and middle-risk areas should check in with their regional's regulations.

    Maldives

    The Maldives' one island=one resort has made it an alluring destination since day 1.

    You are no longer required to present a PCR negative test result upon arrival to the Maldives. This applies to both vaccinated and non-vaccinated travellers. Wearing a face mask is no longer mandatory, except at health facilities.

    You must fill out an online Traveller Health Declaration (https://imuga.immigration.gov.mv/) within 48h of your departure to and from the Maldives.

    If you are coming from another resort, island or boat, you are no longer required to do a PCR test prior to your arrival at LUX* South Ari Atoll.

    As part of the Collective Care Program, all Team Members maintain protective measures, and public facilities are sanitized frequently to keep you, our Team Members, and our communities safe.

    COVID-19 insurance: The Maldives offers a COVID-19 insurance which travellers can purchase prior to their arrival. It covers medical expenses, isolation and transportation costs.

    Package: https://myallied.mv/type/inbound-allied/new
    FAQs: https://allied.mv/insurance-plan/allied-inbound

    FREQUENTLY ASKED QUESTIONS TRAVELLING TO MAURITIUS

  1. What is the protocol to travel to Mauritius?

    From the 1st of July 2022, all travellers (both vaccinated and unvaccinated) can travel freely to Mauritius. There is no need to present a PCR test at embarkation, and no PCR test will be carried out upon arrival.

  2. I want to travel to Mauritius. Which of your resorts can I stay in?

    You can stay at LUX* Grand Baie, LUX* Grand Gaube, LUX* Le Morne, SALT of Palmar, and Tamassa Bel Ombre. Note that SALT of Palmar is adults-only.

  3. Are the hotel staff vaccinated?

    All of our Team Members and their immediate families have been vaccinated. We also take daily temperature checks of all Team Members, as well as all precautions to prevent the spread of COVID-19.

  4. Do I have to wear a mask?

    As from the 1st July 2022, you are no longer required to wear a mask except in certain public areas including airports, public transport, and hospitals.

  5. How do I get from the airport to the hotel?

    After going through baggage claim, you can reach your hotel by organised transfer, taxi, rental car, or any other means of transportation. Just be sure to disinfect your hands, wear a mask and roll down the windows!

  6. My home country requires a PCR test before boarding my return flight.
    Will that be readily available?

    Yes. The test can be conducted at the resort and be collected by the private clinic at your expense. Just get in touch with us at Reception so we can schedule it for you.

  7. COLLECTIVE CARE

    These are the measures we take in our resorts to keep you, our Team Members, and our communities safe.

    • All Team Members maintain protective measures
    • Physical distancing protocol using signage and markings throughout the properties
    • Hand-sanitising stations throughout the properties
    • Increased cleaning and disinfection cycles to ensure optimal hygiene standards
    • Daily temperature checks for everyone accessing the hotels at all entry/exit points
    • A trained Covid-19 Officer responsible for ensuring compliance with each property's new operational regulations and procedures
    • Doctor on call 24/7 and resident nurse available in all properties

    Guestrooms

    • Minibars will remain empty with a wide selection of items available upon request

    Public Areas and Facilities

    • Hand-sanitising stations throughout all public areas
    • Frequent sanitisation of high-touch points areas using fogging equipment, electrostatic sprayers and wipes
    • Regular sanitisation of high-touch areas (changing rooms, door handles, mirrors, hooks etc)

    Public Bathrooms

    • Non-contact single-use tissue dispenser

    Pool and Beach Facilities

    • Re-arrangement of sunbeds to comply with physical distancing requirements
    • Cleaning and sanitisation of sunbeds after each use with a "Cleaned and Sanitised" sign after sanitisation is completed
    • Frequent sanitisation of outdoor showers

    Restaurants & Bars

    • Menus are presented either via iPads which are sanitised after each use and/or QR codes so guests can access our menus on their own devices
    • Buffet area or live cooking stations shielded with glass protection screens
    • Table arrangements adjusted to allow for physical distancing in all restaurants and bars
    • Sanitisation of tables will be carried out after each guest. Outlets are sanitised after each service

    Spa

    • Treatment rooms sanitised thoroughly between treatments
    • In changing rooms, clean towels are arranged in individual lockers. Lockers and showers are sanitised after every use
    • Seating and loungers are rearranged to enable physical distancing

    Fitness and Wellness

    • Advance booking for selected time slots required
    • Thorough cleaning and sanitisation of all gym equipment in between time blocks
    • Private fitness and wellness sessions indoors will be replaced by outdoor wellness classes(maximum 6 persons per class)

    OUR CANCELLATION AND REBOOKING POLICY

    Our Cancellation and Rebooking Policy for Mauritius and Reunion

    Cancellation Policy

    No penalty until 7 days prior to arrival, with a full refund of prepaid amounts, as from 01.01.2022.

    Exception: No penalty until 14 days prior to arrival for the stay period 23.12.22 – 06.01.23 for Mauritian properties & 23.12.22 – 02.01.23 for Reunion Island properties, with prepaid amounts fully refunded.

    Postponed Stays Policy

    Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to arrival for stay dates until 31 October 2023. Exception: Until 14 days prior to arrival for the stay period 23.12.22 - 06.01.23

    The then applicable pricing and conditions, combinable with any active offers at the time of rebooking, will apply for the new stay dates.

    Our Cancellation and Rebooking Policy for the Maldives

    Cancellation Policy

    All reservations for arrivals until 22 December 2022 will not be subject to any cancellation charges until 14 days prior to arrival and any prepared amounts will be entitled for new travel date changes.

    For all reservations for arrivals from 23 December 2022 to 10 January 2023 cancellations up to 40 days prior to arrival will be free of charge and any prepared amounts will be entitled for new travel date changes.

    Postponed Stays Policy

    For postponed stays with original arrival dates between now and 22 December 2022, no rebooking charges will apply, and the new stay dates will be confirmed at the same originally booked rate for new stay dates up to and inclusive of 22 December 2022.

    For new stay dates from 23 December 2022 onwards, these stays will be confirmed at the rate applicable.

    Our Cancellation and Rebooking Policy for China

    Cancellation Policy

    No penalty until 7 days prior to arrival, with a full refund of prepaid amounts.

    Postponed Stays Policy

    Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to arrival for stay dates until 31 October 2023.

    The then applicable pricing and conditions, combinable with any active offers at the time of rebooking, will apply for the new stay dates.

    All of the above may be subject to change.

CELEBRATE THIS FESTIVITY IN MAURITIUS WITH THE LUX COLLECTIVE

The Lux Collective’s award-winning resorts in Mauritius have unveiled an exciting line-up of festivities to help guests plan and celebrate life this festive season. For an extraordinary stay, LUX* Grand Baie, LUX* Grand Gaube, LUX* Le Morne, SALT of Palmar and Tamassa Bel Ombre will indulge guests with spa, culinary and fun-filled activities - to reconnect with self and one another.

❖ LUX* Grand Gaube combines fun and relaxation

LUX* Grand Gaube brings festive cheer along with a range of relaxing and sports programmes. These include pilates, yoga, cycling and table tennis for those who wish to keep fit amidst the holidays. Gourmets will embark on delightful culinary adventures in different restaurants specially prepared by the chefs, including dinner menu composed of caviar and truffles, as well as a sunset aperitif and beach barbecue.

On Christmas Eve, the Palm Court Bar will host a White Christmas Party. While various activities will be offered throughout the week, the Glitz & Glamour Party on 31 December will start at 7pm, followed by a DJ to welcome the New Year in style. The band Tropical Groove will hype up the musical atmosphere in Palm Court Bar, while the Duo Acoustika will serenade guests in Procesco Bar.

For the little ones, a festive programme has been planned! The Kids Club PLAY will be the ideal place to make friends. From 9am to 10pm, children can have fun – making personalised photo frames and Christmas T-shirts, decorating shortbread to taking traditional dance lessons. Besides meeting Santa Claus on Christmas Day, they will enjoy a year-end campfire roasting marshmallows.

❖ Spirit of sharing along with art and cultural activities at LUX* Le Morne

LUX* Le Morne offers a scenic setting at the foot of Le Morne Mountain where guests can enjoy immersive and creative experiences. From 21 December to 7 January 2023, the resort invites guests to engage in art and culture inspired activities to discover new experiences. These include a painting exhibition, history of photography, paper caricatures, mandala workshop, henna tattooing, introduction to Creole language, visit to Quatre-Bornes market with a local chef and Thai cooking classes. With the island atmosphere, guests can enjoy a beach barbecue and a champagne bar. On Christmas Eve, Chef Eric Weidmann has curated a tantalising menu combining tradition and finest quality produce. The New Year will be welcomed with a Gala Dinner by the sea.

Interesting Christmas activities are planned for the children. Cookie decorations, pyjama and movie nights, magic show, talent concert, Christmas choir and family photo session will add to their creativity.

❖ Extraordinary moments and gastronomic experiences at LUX* Grand Baie

A Winter Wonderland at LUX* Grand Baie awaits from 22 December 2022. Here, guests can disconnect with the world and indulge in LUX* ME Spa treatments and hydrothermal experiences, planned hikes on Le Pouce Mountain or join the photography workshops. Dessert lovers can sign up for baking workshops with popular Pastry Chef Marie Meunier, while those wellbeing-inspired can learn about healthful kombucha with Christmas flavours and blending of potpourri with winter fragrances.

On Christmas Eve, the resort offers a six-course gourmet dinner with Indian and Levantine cuisine at the Bisou Rooftop. The sophisticated Ai KISU restaurant offers a delectable Asian eight-course set dinner and à la carte menu. Besides a champagne bar, vibrant entertainment, and DJs LP & Friends and Big Papa will set the mood all night. On Christmas Day, the resort will organise a Christmas-themed TikTok dance competition, Santa Claus session and festive face painting for children, along with a Barbecue Party on the beach. Come New Year's Eve, a Black & Gold Party at the Beach Rouge will usher in 2023.

❖ Discover Mauritius at Tamassa Bel Ombre

From 19 December to 2 January 2023, Tamassa Bel Ombre welcomes families, friends and solo travellers for good times together. At the vibrant resort, sports enthusiasts can enjoy aqua gym, water polo, zumba and volleyball. Families can have fun at the Family Olympics and Tug-of-War activity.

Guests will be treated to sunset aperitifs and sumptuous buffet featuring local and international dishes. They can learn Sega Dance and Mauritian Creole, and enjoy tasting of local rums and dishes. Guests will celebrate to the tune of melodious carols at Christmas Party by the pool and enjoy a Gala Buffet on New Year's Eve with sparkling wine, live music and count down to the New Year.

❖ Colourful Year-end Celebrations at SALT of Palmar

On the eastern Mauritius island, adults-only SALT of Palmar offers therapeutic activities to calm and rejuvenate – from meditative guided walks with stretching to sunrise and sunset sessions with a yoga master. The chefs invite guests into their culinary world to share the secrets of traditional Mauritian chicken curry and gingerbread making, local rum and wine tasting, and latte art classes. Visits to nearby villages and vanilla plantations in St. Julien will bring guests closer to the locals.

Celebrate Christmas in an exceptional atmosphere with a six-course dinner with live music at The Good Kitchen restaurant, followed by drinks at the Pool Bar. Guests can relax at the rooftop with breathtaking ocean views as they sip into house-made cocktails inspired by the island's landscapes and flavours. Creative bartenders will showcase their mixology talent. On New Year Eve, guests will enjoy music by a saxophonist and a local trio before ringing in the New Year on the dance floor with DJ San.

For more information on Year-end Festive Programmes, please visit LUX*, TAMASSA and SALT websites.