en

    Travel today

    Updated on 07/07/2022

    As the world reopens, travel is getting a little easier. The secret to a seamless trip is extra planning. Be sure to check your country's regulations. Here's the status of our destinations:

     

    Mauritius

    Great news! Mauritius is fully open! We compiled the most frequently asked questions below. We also invite you to consult the official Mauritius Tourism Promotion Authority website for the latest updates and more detailed information: https://mauritiusnow.com

    La Reunion

    Social distancing is recommended but is no longer mandatory. Masks are not required indoors and outdoors, including in transportation (even if it is still recommended). To visit Reunion Island, it is compulsory for unvaccinated people to present a Covid-19 test (PCR test less than 72 hours or Antigen test less than 48 hours). Vaccinated travellers do not need to present any test upon departure. Since 14 May, ‘reasonable excuses’ are not required for unvaccinated travellers (however a negative Covid test is still compulsory).

    China

    Over in China, the doors to our resorts and retreats are open to domestic travellers only, as borders remain closed for now. A health QR code is required upon check-in. Local travellers from high and middle-risk areas should check in with their regional's regulations.

    Maldives

    The Maldives' one island=one resort has made it an alluring destination since day 1.

    You are no longer required to present a PCR negative test result upon arrival to the Maldives. This applies to both vaccinated and non-vaccinated travellers. Wearing a face mask is no longer mandatory, except at health facilities.

    You must fill out an online Traveller Health Declaration (https://imuga.immigration.gov.mv/) within 48h of your departure to and from the Maldives.

    If you are coming from another resort, island or boat, you are no longer required to do a PCR test prior to your arrival at LUX* South Ari Atoll.

    As part of the Collective Care Program, all Team Members maintain protective measures, and public facilities are sanitized frequently to keep you, our Team Members, and our communities safe.

    COVID-19 insurance: The Maldives offers a COVID-19 insurance which travellers can purchase prior to their arrival. It covers medical expenses, isolation and transportation costs.

    Package: https://myallied.mv/type/inbound-allied/new
    FAQs: https://allied.mv/insurance-plan/allied-inbound

    FREQUENTLY ASKED QUESTIONS TRAVELLING TO MAURITIUS

  1. What is the protocol to travel to Mauritius?

    From the 1st of July 2022, all travellers (both vaccinated and unvaccinated) can travel freely to Mauritius. There is no need to present a PCR test at embarkation, and no PCR test will be carried out upon arrival.

  2. I want to travel to Mauritius. Which of your resorts can I stay in?

    You can stay at LUX* Grand Baie, LUX* Grand Gaube, LUX* Le Morne, SALT of Palmar, and Tamassa Bel Ombre. Note that SALT of Palmar is adults-only.

  3. Are the hotel staff vaccinated?

    All of our Team Members and their immediate families have been vaccinated. We also take daily temperature checks of all Team Members, as well as all precautions to prevent the spread of COVID-19.

  4. Do I have to wear a mask?

    As from the 1st July 2022, you are no longer required to wear a mask except in certain public areas including airports, public transport, and hospitals.

  5. How do I get from the airport to the hotel?

    After going through baggage claim, you can reach your hotel by organised transfer, taxi, rental car, or any other means of transportation. Just be sure to disinfect your hands, wear a mask and roll down the windows!

  6. My home country requires a PCR test before boarding my return flight.
    Will that be readily available?

    Yes. The test can be conducted at the resort and be collected by the private clinic at your expense. Just get in touch with us at Reception so we can schedule it for you.

  7. COLLECTIVE CARE

    These are the measures we take in our resorts to keep you, our Team Members, and our communities safe.

    • All Team Members maintain protective measures
    • Physical distancing protocol using signage and markings throughout the properties
    • Hand-sanitising stations throughout the properties
    • Increased cleaning and disinfection cycles to ensure optimal hygiene standards
    • Daily temperature checks for everyone accessing the hotels at all entry/exit points
    • A trained Covid-19 Officer responsible for ensuring compliance with each property's new operational regulations and procedures
    • Doctor on call 24/7 and resident nurse available in all properties

    Guestrooms

    • Minibars will remain empty with a wide selection of items available upon request

    Public Areas and Facilities

    • Hand-sanitising stations throughout all public areas
    • Frequent sanitisation of high-touch points areas using fogging equipment, electrostatic sprayers and wipes
    • Regular sanitisation of high-touch areas (changing rooms, door handles, mirrors, hooks etc)

    Public Bathrooms

    • Non-contact single-use tissue dispenser

    Pool and Beach Facilities

    • Re-arrangement of sunbeds to comply with physical distancing requirements
    • Cleaning and sanitisation of sunbeds after each use with a "Cleaned and Sanitised" sign after sanitisation is completed
    • Frequent sanitisation of outdoor showers

    Restaurants & Bars

    • Menus are presented either via iPads which are sanitised after each use and/or QR codes so guests can access our menus on their own devices
    • Buffet area or live cooking stations shielded with glass protection screens
    • Table arrangements adjusted to allow for physical distancing in all restaurants and bars
    • Sanitisation of tables will be carried out after each guest. Outlets are sanitised after each service

    Spa

    • Treatment rooms sanitised thoroughly between treatments
    • In changing rooms, clean towels are arranged in individual lockers. Lockers and showers are sanitised after every use
    • Seating and loungers are rearranged to enable physical distancing

    Fitness and Wellness

    • Advance booking for selected time slots required
    • Thorough cleaning and sanitisation of all gym equipment in between time blocks
    • Private fitness and wellness sessions indoors will be replaced by outdoor wellness classes(maximum 6 persons per class)

    OUR CANCELLATION AND REBOOKING POLICY

    Our Cancellation and Rebooking Policy for Mauritius and Reunion

    Cancellation Policy

    No penalty until 7 days prior to arrival, with a full refund of prepaid amounts, as from 01.01.2022.

    Exception: No penalty until 14 days prior to arrival for the stay period 23.12.22 – 06.01.23 for Mauritian properties & 23.12.22 – 02.01.23 for Reunion Island properties, with prepaid amounts fully refunded.

    Postponed Stays Policy

    Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to arrival for stay dates until 31 October 2023. Exception: Until 14 days prior to arrival for the stay period 23.12.22 - 06.01.23

    The then applicable pricing and conditions, combinable with any active offers at the time of rebooking, will apply for the new stay dates.

    Our Cancellation and Rebooking Policy for the Maldives

    Cancellation Policy

    All reservations for arrivals until 22 December 2022 will not be subject to any cancellation charges until 14 days prior to arrival and any prepared amounts will be entitled for new travel date changes.

    For all reservations for arrivals from 23 December 2022 to 10 January 2023 cancellations up to 40 days prior to arrival will be free of charge and any prepared amounts will be entitled for new travel date changes.

    Postponed Stays Policy

    For postponed stays with original arrival dates between now and 22 December 2022, no rebooking charges will apply, and the new stay dates will be confirmed at the same originally booked rate for new stay dates up to and inclusive of 22 December 2022.

    For new stay dates from 23 December 2022 onwards, these stays will be confirmed at the rate applicable.

    Our Cancellation and Rebooking Policy for China

    Cancellation Policy

    No penalty until 7 days prior to arrival, with a full refund of prepaid amounts.

    Postponed Stays Policy

    Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to arrival for stay dates until 31 October 2023.

    The then applicable pricing and conditions, combinable with any active offers at the time of rebooking, will apply for the new stay dates.

    All of the above may be subject to change.

SIGNIFICANT INCREASE IN PROFITS AND A DIVIDEND OF 50 CENTS PER SHARE

LUX* Resorts & Hotels unveiled its third quarter results on 15th May 2014, the highlights being a significant increase in revenue and profits over the past nine months, the advancement of the Group’s project in UAE, and the signature of a treaty with a public Chinese company, Lijiang Yulong Tourism Corpora-tion Limited, for the management of luxury hotels in the Yunnan province, on the famous Tea Horse Road. These facts were presented by the Group’s Chairman, Arnaud Lagesse, and its CEO, Paul Jones, during a press conference held at the Le Labourdonnais Hotel, in Port-Louis.

The Chairman and the CEO stressed on the fact that, despite difficult market conditions and the Easter holidays occurring in April this year, the Group’s third quarter results are outstanding, with pre-tax profits of Rs 215 million, an increase of 6% over the same period last year. The Group also rec-orded a total revenue of Rs 3.3 billion over the nine months ended March 31, 2014, a growth of 10% over last year.

LUX* Resorts & Hotels adds that the EBITDA (Earnings before Interest, Taxes, Depreciation, and Amortiza-tion) for the nine months ended March 31, 2014 increased by 13% to reach Rs 814 million, while the operating profits augmented by 18% to reach Rs 574 million. Pre-tax profits increased by 51%, and the Groups Net profits improved by 45%, reaching Rs 304 million .

Between the 1st of July 2013 and the 31st of March 2014, the net cash from operating activities reached Rs 488 million, Rs 93 million more than last year. The Group repaid a total of Rs 359 mil-lions in Term Loans. As at 31st of March 2014, Term Loans and Convertible Bonds were estimated at Rs 4.6 billion, compared to Rs 4.9 billion as at 30th of June 2013. The Group’s debt in relation to its equity was of 57% on the 30th of June 2013, compared to 53% now, based on the hypothesis that bondholders will not convert their bonds into shares. If Convertible Bonds were treated as equity, the Group’s gearing on the 31st of March 2014 would have been of 46%, compared to 51% on the 30th of June 2013. The coverage of interests (EBITDA costs, Finances) for the nine months ended March 31, 2014 was of 3.7 times, against 3 times last year.

The Chairman expressed his satisfaction during the presentation of the group’s financial results, on Thursday. “Our international development strategy paid-off: our project in Ajman, in the United Arab Emirates, is well underway and the constant demand in the region is a good sign for the future. Moreover, our contracts for the management of several hotels in the South Western part of China, along the famous Tea Horse Road, open the doors to China’s promising market. The future looks exciting, but we need to work really hard to turn these into hotels of international repute,” said Ar-naud Lagesse.
The speakers also added that the buyers of the 12 villas of LUX* Belle Mare all paid a deposit, a transaction that will be taken into account this quarter. With regard to the sale of the Le Recif Hotel, in Réunion island, Paul Jones revealed that the discussions are progressing satisfactorily and that the shareholders will be informed of the fallout of these negotiations.

Commenting on the financial results, Paul Jones said that “we are obviously extremely pleased with our financial performance and I would like to thank our teams, in Mauritius and abroad, who work tirelessly to ensure such results. I remember that our goal of reaching a double-digit growth on our EBITDA was considered totally unrealistic at the time. Yet, with rigorous work ethics, an intensive marketing campaign, a constant quest for innovation and motivated teams, we have proven that suc-cess is possible despite a difficult economic context.”

The CEO also spoke of the Group’s projects in Mauritius. He said he was particularly proud of the renovation of LUX* Belle Mare. “We implemented a renovation program for all our LUX* hotels, and the final phase of the renovation of LUX* Belle Mare will begin on the 1st of July 2014, according to the plans and specifications of Kelly Hoppen, the renowned interior decorator. Our aim is to improve the client’s experience, and we believe that when LUX* Belle Mare will reopen its doors in Septem-ber, it will be one of the best luxury resorts in the Indian Ocean.”


Economic prospects
There were 263,716 tourist arrivals in Mauritius for the quarter ended on the 31st of March 2014, a 1% decrease over last year. The arrivals from our main European markets, France and the UK, have declined by 4% and 5% respectively, while the arrivals from Réunion island, our second most im-portant market after France, saw a decrease of 5%. This fall was compensated by the 18,034 arri-vals from China, twice as many as last year.

Maldives continues its excellent performance with 321,561 tourist arrivals this quarter, a 10% in-crease over the corresponding period last year. Once again, the arrivals from China boosted these numbers, with a 24% increase over last year.
For the nine months ended March 31, 2014, 785,158 tourists visited Mauritius, 3% more than last year. In the Maldives, the number of tourist arrivals over the same period saw a 14% increase, reaching 907,096 passengers.

Dividend
The Board of Directors of LUX* has declared a dividend of Rs 0.50 per share payable to all share-holders registered by the 2nd of June 2014.