Travel today

Updated on 07/07/2022

As the world reopens, travel is getting a little easier. The secret to a seamless trip is extra planning. Be sure to check your country's regulations. Here's the status of our destinations:

Mauritius

Great news! Mauritius is fully open! We compiled the most frequently asked questions below. We also invite you to consult the official Mauritius Tourism Promotion Authority website for the latest updates and more detailed information: https://mauritiusnow.com

La Reunion

Social distancing is recommended but is no longer mandatory. Masks are not required indoors and outdoors, including in transportation (even if it is still recommended). To visit Reunion Island, it is compulsory for unvaccinated people to present a Covid-19 test (PCR test less than 72 hours or Antigen test less than 48 hours). Vaccinated travellers do not need to present any test upon departure. Since 14 May, ‘reasonable excuses’ are not required for unvaccinated travellers (however a negative Covid test is still compulsory).

China

Over in China, the doors to our resorts and retreats are open to domestic travellers only, as borders remain closed for now. A health QR code is required upon check-in. Local travellers from high and middle-risk areas should check in with their regional's regulations.

Maldives

The Maldives' one island=one resort has made it an alluring destination since day 1.

You are no longer required to present a PCR negative test result upon arrival to the Maldives. This applies to both vaccinated and non-vaccinated travellers. Wearing a face mask is no longer mandatory, except at health facilities.

You must fill out an online Traveller Health Declaration (https://imuga.immigration.gov.mv/) within 48h of your departure to and from the Maldives.

If you are coming from another resort, island or boat, you are no longer required to do a PCR test prior to your arrival at LUX* South Ari Atoll.

As part of the Collective Care Program, all Team Members maintain protective measures, and public facilities are sanitized frequently to keep you, our Team Members, and our communities safe.

COVID-19 insurance: The Maldives offers a COVID-19 insurance which travellers can purchase prior to their arrival. It covers medical expenses, isolation and transportation costs.

Package: https://myallied.mv/type/inbound-allied/new
FAQs: https://allied.mv/insurance-plan/allied-inbound

FREQUENTLY ASKED QUESTIONS TRAVELLING TO MAURITIUS

What is the protocol to travel to Mauritius?

From the 1st of July 2022, all travellers (both vaccinated and unvaccinated) can travel freely to Mauritius. There is no need to present a PCR test at embarkation, and no PCR test will be carried out upon arrival.
I want to travel to Mauritius. Which of your resorts can I stay in?

You can stay at LUX* Grand Baie, LUX* Grand Gaube, LUX* Le Morne, SALT of Palmar, and Tamassa Bel Ombre. Note that SALT of Palmar is adults-only.
Are the hotel staff vaccinated?

All of our Team Members and their immediate families have been vaccinated. We also take daily temperature checks of all Team Members, as well as all precautions to prevent the spread of COVID-19.
Do I have to wear a mask?

As from the 1st July 2022, you are no longer required to wear a mask except in certain public areas including airports, public transport, and hospitals.
How do I get from the airport to the hotel?

After going through baggage claim, you can reach your hotel by organised transfer, taxi, rental car, or any other means of transportation. Just be sure to disinfect your hands, wear a mask and roll down the windows!
My home country requires a PCR test before boarding my return flight.
Will that be readily available?

Yes. The test can be conducted at the resort and be collected by the private clinic at your expense. Just get in touch with us at Reception so we can schedule it for you.

COLLECTIVE CARE

These are the measures we take in our resorts to keep you, our Team Members, and our communities safe.

All Team Members maintain protective measures
Physical distancing protocol using signage and markings throughout the properties
Hand-sanitising stations throughout the properties
Increased cleaning and disinfection cycles to ensure optimal hygiene standards
Daily temperature checks for everyone accessing the hotels at all entry/exit points
A trained Covid-19 Officer responsible for ensuring compliance with each property's new operational regulations and procedures
Doctor on call 24/7 and resident nurse available in all properties

Guestrooms

Minibars will remain empty with a wide selection of items available upon request

Public Areas and Facilities

Hand-sanitising stations throughout all public areas
Frequent sanitisation of high-touch points areas using fogging equipment, electrostatic sprayers and wipes
Regular sanitisation of high-touch areas (changing rooms, door handles, mirrors, hooks etc)

Public Bathrooms

Non-contact single-use tissue dispenser

Pool and Beach Facilities

Re-arrangement of sunbeds to comply with physical distancing requirements
Cleaning and sanitisation of sunbeds after each use with a "Cleaned and Sanitised" sign after sanitisation is completed
Frequent sanitisation of outdoor showers

Restaurants & Bars

Menus are presented either via iPads which are sanitised after each use and/or QR codes so guests can access our menus on their own devices
Buffet area or live cooking stations shielded with glass protection screens
Table arrangements adjusted to allow for physical distancing in all restaurants and bars
Sanitisation of tables will be carried out after each guest. Outlets are sanitised after each service

Spa

Treatment rooms sanitised thoroughly between treatments
In changing rooms, clean towels are arranged in individual lockers. Lockers and showers are sanitised after every use
Seating and loungers are rearranged to enable physical distancing

Fitness and Wellness

Advance booking for selected time slots required
Thorough cleaning and sanitisation of all gym equipment in between time blocks
Private fitness and wellness sessions indoors will be replaced by outdoor wellness classes(maximum 6 persons per class)

OUR CANCELLATION AND REBOOKING POLICY

Our Cancellation and Rebooking Policy for Mauritius and Reunion

Cancellation Policy

No penalty until 7 days prior to arrival, with a full refund of prepaid amounts, as from 01.01.2022.

Exception: No penalty until 14 days prior to arrival for the stay period 23.12.22 – 06.01.23 for Mauritian properties & 23.12.22 – 02.01.23 for Reunion Island properties, with prepaid amounts fully refunded.

Postponed Stays Policy

Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to arrival for stay dates until 31 October 2023. Exception: Until 14 days prior to arrival for the stay period 23.12.22 - 06.01.23

The then applicable pricing and conditions, combinable with any active offers at the time of rebooking, will apply for the new stay dates.

Our Cancellation and Rebooking Policy for the Maldives

Cancellation Policy

All reservations for arrivals until 22 December 2022 will not be subject to any cancellation charges until 14 days prior to arrival and any prepared amounts will be entitled for new travel date changes.

For all reservations for arrivals from 23 December 2022 to 10 January 2023 cancellations up to 40 days prior to arrival will be free of charge and any prepared amounts will be entitled for new travel date changes.

Postponed Stays Policy

For postponed stays with original arrival dates between now and 22 December 2022, no rebooking charges will apply, and the new stay dates will be confirmed at the same originally booked rate for new stay dates up to and inclusive of 22 December 2022.

For new stay dates from 23 December 2022 onwards, these stays will be confirmed at the rate applicable.

Our Cancellation and Rebooking Policy for China

Cancellation Policy

No penalty until 7 days prior to arrival, with a full refund of prepaid amounts.

Postponed Stays Policy

Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to arrival for stay dates until 31 October 2023.

The then applicable pricing and conditions, combinable with any active offers at the time of rebooking, will apply for the new stay dates.

All of the above may be subject to change.

DISCOVER THE MYSTIC OF SHANGRI-LA WITH LUX* TEA HORSE ROAD SHANGRI-LA

Nestled in the heart of Shangri-La, Yunnan Province, between the rolling hills of the ancient city of Dukezong, the newest hotel addition to LUX* Tea Horse Road China - LUX* Tea Horse Road Shangri-La will open on 21 September 2022.

Curated by the global hospitality group The Lux Collective, LUX* Tea Horse Road China presents one of the world’s greatest travel experiences at beautiful off-grid destinations, imbuing immersive experiences rooted in the cultures of indigenous communities in Yunnan. Conveniently located near famous landmarks, the new hotel is 10 minutes’ drive from Shangri-La Airport, 20 minutes’ drive to Kadam Songtsam Monastery and Shikha Snow Mountain, and 30 minutes’ journey to the nature and biodiversity of Napa Sea Wetland Nature Reserve and Pudacuo National Park.

"Embracing the tranquility and heritage of this legendary paradise, we have created bespoke experiences to immerse our guests in the mystic of Shangri-La. The launch of this new Shangri-La property marks another milestone for our LUX* Tea Horse Road brand in China, as it transports guests on adventures traversing the past," said Mr Daniel Yang, General Manager of LUX* Tea Horse Road.

"Yulong Tourism Group and The Lux Collective have partnered since 2014 to build the LUX* Tea Horse Road hotels in Lijiang and Benzilan along with four retreats," said Mr He Xianzhong, Chairman of Yulong Tourism Co Ltd. "Shangri-La is an important stop on the ancient tea trade route and we are pleased with this strategic addition - LUX* Tea Horse Road Shangri-La."

The hotel is designed by award-winning local Yunnan designer Mr Li Zhong. He specialises in creating a deep sense of place by drawing upon the natural surroundings and cultural heritage. Also as the designer of LUX* Tea Horse Road in Lijiang and Benzilan, he harmonises the design style and aesthetics while infusing distinctive local elements from each unique destination.

Inspired by historic townhouses of the ancient city of Dukezong (also known as "Moonlight City"), the hotel's 18 exquisitely designed guestrooms and suites are built on the undulating slopes of Little Turtle Mountain. Combining traditional handicraft elements, sleek lines and a neutral palette with the use of natural woods and materials, the design exudes rich Tibetan culture, which is woven into the fabric of the town.

Set on highlands at an altitude of 3300 metres, the hotel is equipped with modern technology to enhance the comfort of travellers, including understated furnishings, stylish hairdryers and smart toilets. Its advanced oxygen system provides diffused oxygen to all rooms, and a dual air-conditioning and floor heating system ensures a pleasant temperature throughout the year.

Each guestroom looks out to a scenic view, providing an immersive experience of Shambhala's history and culture. Particularly striking is the spacious 95sqm LUX* Suite, with its separate living area and a balcony which oversees panoramic views of the old city, Big Buddha Temple and the giant Prayer Wheel. The LUX* Suite can also be connected to two Deluxe Rooms to form a 220sqm three-bedroom Executive Suite, providing a separate yet intimate space for multi-generational trips and contemporary tribe travellers.

Culinary is an important part of Yunnan's culture. The all-day dining restaurant Amber, a 15-seat private dining room, Café LUX* and Executive Lounge combine to form a modern and versatile dining space. Offering unparalleled city view and local flavours prepared with traditional and modern cooking techniques, it is also a social hub for guests to interact with other like-minded travellers.

Collaborating with aromatherapy experts, the Tibetan flower series of "Mamma Aroma" bespoke amenities is specially designed with wellbeing in mind for LUX* Tea Horse Road hotels. On sustainability, The Lux Collective’s Tread Lightly groupwide programme is implemented to achieve its sustainable goals for the greater good and to offset carbon footprint. It focuses on the use of eco-friendly materials such as bamboo, wood and corn husk in its guestrooms to better protect the environment.

The hotel’s signature Collectable Experiences will take guests deep into the mysteries of Shangri-La and to discover the light in their hearts. Guests can learn about Tibetan Buddhism from monks in the monasteries to reflect on life, trace the footsteps of ancient horse caravan paths to explore historic sights, savour local street delicacies or work with craftsmen of the old city to make a personalised tea horse road token.

LUX* Tea Horse Road Shangri-La will transport the culturally curious on a unique 1300-year tea horse trail to experience the adventure of the “Lost Horizon” - in the natural and cultural wonders of Yunnan.

Exploring with LUX* Tea Horse Road Shangri-La

In celebration of the new hotel launch, the exclusive opening package presents 50% off the second night for every two-night stay. Valid from 21 September to 31 December 2022.

For reservations or to plan a bespoke itinerary, visit www.luxresorts.com, email reception@luxshangrila.com or call +86 887-3068585. Its address is Shangri-La Jinlong Community, Dukezong Town, Shangri-La, Yunnan Province, 674400, P.R. China.

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