en

    Travel today

    Updated on 07/07/2022

    As the world reopens, travel is getting a little easier. The secret to a seamless trip is extra planning. Be sure to check your country's regulations. Here's the status of our destinations:

     

    Mauritius

    Great news! Mauritius is fully open! We compiled the most frequently asked questions below. We also invite you to consult the official Mauritius Tourism Promotion Authority website for the latest updates and more detailed information: https://mauritiusnow.com

    La Reunion

    Social distancing is recommended but is no longer mandatory. Masks are not required indoors and outdoors, including in transportation (even if it is still recommended). To visit Reunion Island, it is compulsory for unvaccinated people to present a Covid-19 test (PCR test less than 72 hours or Antigen test less than 48 hours). Vaccinated travellers do not need to present any test upon departure. Since 14 May, ‘reasonable excuses’ are not required for unvaccinated travellers (however a negative Covid test is still compulsory).

    China

    Over in China, the doors to our resorts and retreats are open to domestic travellers only, as borders remain closed for now. A health QR code is required upon check-in. Local travellers from high and middle-risk areas should check in with their regional's regulations.

    Maldives

    The Maldives' one island=one resort has made it an alluring destination since day 1.

    You are no longer required to present a PCR negative test result upon arrival to the Maldives. This applies to both vaccinated and non-vaccinated travellers. Wearing a face mask is no longer mandatory, except at health facilities.

    You must fill out an online Traveller Health Declaration (https://imuga.immigration.gov.mv/) within 48h of your departure to and from the Maldives.

    If you are coming from another resort, island or boat, you are no longer required to do a PCR test prior to your arrival at LUX* South Ari Atoll.

    As part of the Collective Care Program, all Team Members maintain protective measures, and public facilities are sanitized frequently to keep you, our Team Members, and our communities safe.

    COVID-19 insurance: The Maldives offers a COVID-19 insurance which travellers can purchase prior to their arrival. It covers medical expenses, isolation and transportation costs.

    Package: https://myallied.mv/type/inbound-allied/new
    FAQs: https://allied.mv/insurance-plan/allied-inbound

    FREQUENTLY ASKED QUESTIONS TRAVELLING TO MAURITIUS

  1. What is the protocol to travel to Mauritius?

    From the 1st of July 2022, all travellers (both vaccinated and unvaccinated) can travel freely to Mauritius. There is no need to present a PCR test at embarkation, and no PCR test will be carried out upon arrival.

  2. I want to travel to Mauritius. Which of your resorts can I stay in?

    You can stay at LUX* Grand Baie, LUX* Grand Gaube, LUX* Le Morne, SALT of Palmar, and Tamassa Bel Ombre. Note that SALT of Palmar is adults-only.

  3. Are the hotel staff vaccinated?

    All of our Team Members and their immediate families have been vaccinated. We also take daily temperature checks of all Team Members, as well as all precautions to prevent the spread of COVID-19.

  4. Do I have to wear a mask?

    As from the 1st July 2022, you are no longer required to wear a mask except in certain public areas including airports, public transport, and hospitals.

  5. How do I get from the airport to the hotel?

    After going through baggage claim, you can reach your hotel by organised transfer, taxi, rental car, or any other means of transportation. Just be sure to disinfect your hands, wear a mask and roll down the windows!

  6. My home country requires a PCR test before boarding my return flight.
    Will that be readily available?

    Yes. The test can be conducted at the resort and be collected by the private clinic at your expense. Just get in touch with us at Reception so we can schedule it for you.

  7. COLLECTIVE CARE

    These are the measures we take in our resorts to keep you, our Team Members, and our communities safe.

    • All Team Members maintain protective measures
    • Physical distancing protocol using signage and markings throughout the properties
    • Hand-sanitising stations throughout the properties
    • Increased cleaning and disinfection cycles to ensure optimal hygiene standards
    • Daily temperature checks for everyone accessing the hotels at all entry/exit points
    • A trained Covid-19 Officer responsible for ensuring compliance with each property's new operational regulations and procedures
    • Doctor on call 24/7 and resident nurse available in all properties

    Guestrooms

    • Minibars will remain empty with a wide selection of items available upon request

    Public Areas and Facilities

    • Hand-sanitising stations throughout all public areas
    • Frequent sanitisation of high-touch points areas using fogging equipment, electrostatic sprayers and wipes
    • Regular sanitisation of high-touch areas (changing rooms, door handles, mirrors, hooks etc)

    Public Bathrooms

    • Non-contact single-use tissue dispenser

    Pool and Beach Facilities

    • Re-arrangement of sunbeds to comply with physical distancing requirements
    • Cleaning and sanitisation of sunbeds after each use with a "Cleaned and Sanitised" sign after sanitisation is completed
    • Frequent sanitisation of outdoor showers

    Restaurants & Bars

    • Menus are presented either via iPads which are sanitised after each use and/or QR codes so guests can access our menus on their own devices
    • Buffet area or live cooking stations shielded with glass protection screens
    • Table arrangements adjusted to allow for physical distancing in all restaurants and bars
    • Sanitisation of tables will be carried out after each guest. Outlets are sanitised after each service

    Spa

    • Treatment rooms sanitised thoroughly between treatments
    • In changing rooms, clean towels are arranged in individual lockers. Lockers and showers are sanitised after every use
    • Seating and loungers are rearranged to enable physical distancing

    Fitness and Wellness

    • Advance booking for selected time slots required
    • Thorough cleaning and sanitisation of all gym equipment in between time blocks
    • Private fitness and wellness sessions indoors will be replaced by outdoor wellness classes(maximum 6 persons per class)

    OUR CANCELLATION AND REBOOKING POLICY

    Our Cancellation and Rebooking Policy for Mauritius and Reunion

    Cancellation Policy

    No penalty until 7 days prior to arrival, with a full refund of prepaid amounts, as from 01.01.2022.

    Exception: No penalty until 14 days prior to arrival for the stay period 23.12.22 – 06.01.23 for Mauritian properties & 23.12.22 – 02.01.23 for Reunion Island properties, with prepaid amounts fully refunded.

    Postponed Stays Policy

    Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to arrival for stay dates until 31 October 2023. Exception: Until 14 days prior to arrival for the stay period 23.12.22 - 06.01.23

    The then applicable pricing and conditions, combinable with any active offers at the time of rebooking, will apply for the new stay dates.

    Our Cancellation and Rebooking Policy for the Maldives

    Cancellation Policy

    All reservations for arrivals until 22 December 2022 will not be subject to any cancellation charges until 14 days prior to arrival and any prepared amounts will be entitled for new travel date changes.

    For all reservations for arrivals from 23 December 2022 to 10 January 2023 cancellations up to 40 days prior to arrival will be free of charge and any prepared amounts will be entitled for new travel date changes.

    Postponed Stays Policy

    For postponed stays with original arrival dates between now and 22 December 2022, no rebooking charges will apply, and the new stay dates will be confirmed at the same originally booked rate for new stay dates up to and inclusive of 22 December 2022.

    For new stay dates from 23 December 2022 onwards, these stays will be confirmed at the rate applicable.

    Our Cancellation and Rebooking Policy for China

    Cancellation Policy

    No penalty until 7 days prior to arrival, with a full refund of prepaid amounts.

    Postponed Stays Policy

    Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to arrival for stay dates until 31 October 2023.

    The then applicable pricing and conditions, combinable with any active offers at the time of rebooking, will apply for the new stay dates.

    All of the above may be subject to change.

LUX* SOUTH ARI ATOLL LEADS THE WAY TO ECO-CONSCIOUS TRAVEL

The family-oriented luxury resort in the Maldives inspires by example, with an array of sustainable initiatives to support the global conscious travelling trend.

‘Empowered’ by the sun
Being one of the biggest resort islands in the country, LUX* South Ari Atoll is always on the lookout for new ways to make a difference and lower its impact on the beautiful natural surroundings. The property has installed one of the world's largest floating solar systems at sea, in partnership with Swimsol GmbH. Including utilised rooftops, the solar panels of the island power up to 33 per cent of the whole resort's use, powering all 193 guest villas during peak sun hours. The island cruisers that take guests around the resort are also powered by the bright Maldivian sunshine, saving more than 260,000 litres of diesel per year. Guests can track real-time solar energy production and consumption from their villas through the resort’s dedicated TV channel.

Planet-friendly resort experience
Plastic bottles and take-away cups at LUX* South Ari Atoll are replaced with glass and bamboo fiber alternatives, and the island’s very own water plant has saved about 810,000 plastic bottles since its launch in December 2011. All bathroom amenities in the guest villas, spa treatment products, and skincare collection at the resort’s LUX* ME Spa boutique are not tested on animals and made of natural ingredients. The brand’s signature Shirley Page treatments offer cruelty-free spa experiences with organic essential and body oils.

With Maldives being popular as a romantic destination, the resort goes an extra mile in sustainability when it comes to couple travel. Awarded the Most Sustainable Wedding Resort in South Asia, LUX* South Ari Atoll is proud to offer a unique Zero-Waste Wedding concept. Ensuring the co-existence of low-impact destination wedding and luxury, wedding packages are wrapped around sustainable island-chic style, with love for nature in the core. Moreover, every wedding celebrated at LUX* South Ari Atoll funds education of a child at one of the local care homes.

Special care for the oceans
Located in a Marine Protected Area, LUX* South Ari Atoll offers unique underwater experiences, from swimming with whale sharks and manta rays to studying local reef’s life. The on-site Marine Biology Centre in on a mission to support ongoing scientific research and protect the native wildlife population, restore and protect local environment.

In collaboration with its long-term partners in research and nature conservation, Whale Shark Research Programme and Olive Ridley Project, the resort organises charity auctions, updates the existing database of ocean inhabitants, and offers the Turtle and Whale Shark Adoption to its guests. Once a new resident of the atoll is discovered, a guest has the naming and ‘adoption’ rights, confirmed with a special certificate. The resort’s first ‘adopted’ female whale shark LUXMAS is a significant discovery for the ocean life research, as the majority of sighted species in the area are male. Since 2018 the island’s team helped to identify over a dozen of new ‘gentle giants’ around the atoll.

Coral planting workshops is another exciting activity that allows travellers to contribute to the ocean’s wellbeing. Travellers of all ages are invited to participate in reef restoration efforts as well as learning more about wonderful life under water. And to take their love to the ocean to a whole new level, LUX* South Ari Atoll offers the Coral Frame Adoption programme - a long-term initiative aimed at involving people from around the world into saving Maldivian marine life. Every guest signed up for the programme receives regular photo updates on the growth of their planted baby corals from the resort’s marine biologist.

Keen on Green
Every restaurant at LUX* South Ari Atoll offers a great variety of plant-based, vegetarian, vegan, and raw dishes, from organic and locally sourced ingredients. The Keen on Green concept invites for a healthy and creative culinary journey, supporting sustainable approach to food and helping reduce carbon footprint. The resort’s passion for clean and green food got us recognised as the first as ‘Vegan-Friendly Hotel’ in the Maldives by Vegan Welcome. The island’s Herb Garden grows fresh herbs and vegetables for plant-based restaurant dishes and Master Chef cooking classes. During the stay, guests of LUX* South Ari Atoll have plenty of opportunities to learn more about ‘green’ cuisine: from tapping into amazing selection of vegetarian dining options to learning how to regrow their own herbs back home and cook healthy meals for the whole family.

For its dedication to waste-free guest experience and care for nature, the resort has been recognised by numerous awards and it also holds a Green Globe certificate.

To learn more about sustainability initiatives at LUX* South Ari Atoll, visit www.luxresorts.com or follow the resort’s Instagram page @luxsouthari.