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    Travel today

    Updated on 07/07/2022

    As the world reopens, travel is getting a little easier. The secret to a seamless trip is extra planning. Be sure to check your country's regulations. Here's the status of our destinations:

     

    Mauritius

    Great news! Mauritius is fully open! We compiled the most frequently asked questions below. We also invite you to consult the official Mauritius Tourism Promotion Authority website for the latest updates and more detailed information: https://mauritiusnow.com

    La Reunion

    Social distancing is recommended but is no longer mandatory. Masks are not required indoors and outdoors, including in transportation (even if it is still recommended). To visit Reunion Island, it is compulsory for unvaccinated people to present a Covid-19 test (PCR test less than 72 hours or Antigen test less than 48 hours). Vaccinated travellers do not need to present any test upon departure. Since 14 May, ‘reasonable excuses’ are not required for unvaccinated travellers (however a negative Covid test is still compulsory).

    China

    Over in China, the doors to our resorts and retreats are open to domestic travellers only, as borders remain closed for now. A health QR code is required upon check-in. Local travellers from high and middle-risk areas should check in with their regional's regulations.

    Maldives

    The Maldives' one island=one resort has made it an alluring destination since day 1.

    You are no longer required to present a PCR negative test result upon arrival to the Maldives. This applies to both vaccinated and non-vaccinated travellers. Wearing a face mask is no longer mandatory, except at health facilities.

    You must fill out an online Traveller Health Declaration (https://imuga.immigration.gov.mv/) within 48h of your departure to and from the Maldives.

    If you are coming from another resort, island or boat, you are no longer required to do a PCR test prior to your arrival at LUX* South Ari Atoll.

    As part of the Collective Care Program, all Team Members maintain protective measures, and public facilities are sanitized frequently to keep you, our Team Members, and our communities safe.

    COVID-19 insurance: The Maldives offers a COVID-19 insurance which travellers can purchase prior to their arrival. It covers medical expenses, isolation and transportation costs.

    Package: https://myallied.mv/type/inbound-allied/new
    FAQs: https://allied.mv/insurance-plan/allied-inbound

    FREQUENTLY ASKED QUESTIONS TRAVELLING TO MAURITIUS

  1. What is the protocol to travel to Mauritius?

    From the 1st of July 2022, all travellers (both vaccinated and unvaccinated) can travel freely to Mauritius. There is no need to present a PCR test at embarkation, and no PCR test will be carried out upon arrival.

  2. I want to travel to Mauritius. Which of your resorts can I stay in?

    You can stay at LUX* Grand Baie, LUX* Grand Gaube, LUX* Le Morne, SALT of Palmar, and Tamassa Bel Ombre. Note that SALT of Palmar is adults-only.

  3. Are the hotel staff vaccinated?

    All of our Team Members and their immediate families have been vaccinated. We also take daily temperature checks of all Team Members, as well as all precautions to prevent the spread of COVID-19.

  4. Do I have to wear a mask?

    As from the 1st July 2022, you are no longer required to wear a mask except in certain public areas including airports, public transport, and hospitals.

  5. How do I get from the airport to the hotel?

    After going through baggage claim, you can reach your hotel by organised transfer, taxi, rental car, or any other means of transportation. Just be sure to disinfect your hands, wear a mask and roll down the windows!

  6. My home country requires a PCR test before boarding my return flight.
    Will that be readily available?

    Yes. The test can be conducted at the resort and be collected by the private clinic at your expense. Just get in touch with us at Reception so we can schedule it for you.

  7. COLLECTIVE CARE

    These are the measures we take in our resorts to keep you, our Team Members, and our communities safe.

    • All Team Members maintain protective measures
    • Physical distancing protocol using signage and markings throughout the properties
    • Hand-sanitising stations throughout the properties
    • Increased cleaning and disinfection cycles to ensure optimal hygiene standards
    • Daily temperature checks for everyone accessing the hotels at all entry/exit points
    • A trained Covid-19 Officer responsible for ensuring compliance with each property's new operational regulations and procedures
    • Doctor on call 24/7 and resident nurse available in all properties

    Guestrooms

    • Minibars will remain empty with a wide selection of items available upon request

    Public Areas and Facilities

    • Hand-sanitising stations throughout all public areas
    • Frequent sanitisation of high-touch points areas using fogging equipment, electrostatic sprayers and wipes
    • Regular sanitisation of high-touch areas (changing rooms, door handles, mirrors, hooks etc)

    Public Bathrooms

    • Non-contact single-use tissue dispenser

    Pool and Beach Facilities

    • Re-arrangement of sunbeds to comply with physical distancing requirements
    • Cleaning and sanitisation of sunbeds after each use with a "Cleaned and Sanitised" sign after sanitisation is completed
    • Frequent sanitisation of outdoor showers

    Restaurants & Bars

    • Menus are presented either via iPads which are sanitised after each use and/or QR codes so guests can access our menus on their own devices
    • Buffet area or live cooking stations shielded with glass protection screens
    • Table arrangements adjusted to allow for physical distancing in all restaurants and bars
    • Sanitisation of tables will be carried out after each guest. Outlets are sanitised after each service

    Spa

    • Treatment rooms sanitised thoroughly between treatments
    • In changing rooms, clean towels are arranged in individual lockers. Lockers and showers are sanitised after every use
    • Seating and loungers are rearranged to enable physical distancing

    Fitness and Wellness

    • Advance booking for selected time slots required
    • Thorough cleaning and sanitisation of all gym equipment in between time blocks
    • Private fitness and wellness sessions indoors will be replaced by outdoor wellness classes(maximum 6 persons per class)

    OUR CANCELLATION AND REBOOKING POLICY

    Our Cancellation and Rebooking Policy for Mauritius and Reunion

    Cancellation Policy

    No penalty until 7 days prior to arrival, with a full refund of prepaid amounts, as from 01.01.2022.

    Exception: No penalty until 14 days prior to arrival for the stay period 23.12.22 – 06.01.23 for Mauritian properties & 23.12.22 – 02.01.23 for Reunion Island properties, with prepaid amounts fully refunded.

    Postponed Stays Policy

    Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to arrival for stay dates until 31 October 2023. Exception: Until 14 days prior to arrival for the stay period 23.12.22 - 06.01.23

    The then applicable pricing and conditions, combinable with any active offers at the time of rebooking, will apply for the new stay dates.

    Our Cancellation and Rebooking Policy for the Maldives

    Cancellation Policy

    All reservations for arrivals until 22 December 2022 will not be subject to any cancellation charges until 14 days prior to arrival and any prepared amounts will be entitled for new travel date changes.

    For all reservations for arrivals from 23 December 2022 to 10 January 2023 cancellations up to 40 days prior to arrival will be free of charge and any prepared amounts will be entitled for new travel date changes.

    Postponed Stays Policy

    For postponed stays with original arrival dates between now and 22 December 2022, no rebooking charges will apply, and the new stay dates will be confirmed at the same originally booked rate for new stay dates up to and inclusive of 22 December 2022.

    For new stay dates from 23 December 2022 onwards, these stays will be confirmed at the rate applicable.

    Our Cancellation and Rebooking Policy for China

    Cancellation Policy

    No penalty until 7 days prior to arrival, with a full refund of prepaid amounts.

    Postponed Stays Policy

    Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to arrival for stay dates until 31 October 2023.

    The then applicable pricing and conditions, combinable with any active offers at the time of rebooking, will apply for the new stay dates.

    All of the above may be subject to change.

OPENING 1 NOVEMBER 2021: LUX* GRAND BAIE RESORT & RESIDENCES IN MAURITIUS.
LUX* RESORTS & HOTELS NEW FLAGSHIP PROPERTY WILL OFFER SOPHISTICATED BEACHSIDE LIVING FOR THE MODERN, DISCERNING TRAVELLER

The highly anticipated LUX* Grand Baie Resort & Residences will open on 1 November 2021, unveiling a new generation of boutique-style resort for the modern, discerning traveller. Located in the north of Mauritius known for its lively beachside cafes, bars and artisanal local crafts, the elegant hideaway will be nestled in the Grand Baie lagoon overlooking emerald-blue waters and white sandy beaches.

“The vision for LUX* Grand Baie has been in my mind for some time, and I have been determined to bring all my years of experience in resorts around the world to a crescendo in this magnificent property. Grand Baie is the crown jewel of Mauritius and the mandate from the outset was simple: create the finest luxury resort in the Indian Ocean. In the process, it has become the flagship for LUX* Resorts & Hotels and our first greenfield project in Mauritius. The essentials had to be perfect – comfort, warm, welcoming and inviting. Exciting, creative and full of LUX* soul. That ‘soul’ comes from our people, who in Mauritius are magical” said Paul Jones, chief executive officer of The Lux Collective.

ARCHITECTURE AND DESIGN

Jean-Francois Adam, the Mauritius-based architect who has spearheaded the design of the property, has been inspired by a childhood spent on the very beach the resort is set on, and observing sailing boat architecture. The result is a design concept that champions indoor-outdoor living and ‘purity’ by working in harmony with the natural surroundings. The architecture breaks away from the traditional mould in Mauritius whilst honouring the island’s raw materials.  “I’m fascinated by the mechanics of sailboats: the interrelationship between the hull and the sea, the sails and wind, and man with nature, which conjures an image of elegance. I have channelled this elegance into the architecture of LUX* Grand Baie Resort & Residences” said Jean-Francois. Design maestro, Kelly Hoppen CBE, has created the interiors that encapsulate the beauty of the land and the Indian Ocean with voluminous spaces symbolising ‘a breath of fresh air’. “From the moment you enter the resort, you will be met with incredible scale and a multitude of exquisite neutral and natural textures and tones which exude sophistication and comfort. Everything is orchestrated to entice guests to fall into an experience of relaxation and luxury,” said Kelly.

INTRODUCING NEW AND EXCITING LUX* SIGNATURE ACCOMMODATION

Each suite, villa, residence and penthouse are a labour of love resulting in the pinnacle of luxury and comfort.  Each is made to feel like a designer’s holiday home in the tropics. Settle in, relax, sunbathe, host some friends for a day party in your Penthouse, take a dip in your villa pool, or just do nothing else than laze in beauty and comfort. 

  • 86 LUX* Junior Suites (65 sqm) present a spacious entrance, dressing room, bedroom and a bathroom featuring an oversized shower and separate bathtub.
    Neutrals and refined beach style will blend seamlessly with the deep blues of the surrounding ocean and white Mauritius sands. 
  • 20 LUX* Pool Residences (2 bedroom - 180 sqm) and 2 LUX* Pool Penthouses (3 bedroom – 325 sqm) feature private pools, modern kitchens,
    expansive entertainment terraces, private living and dining rooms.
  • 7 LUX* Pool Villas (2 bedroom – 240 sqm) have a private pool and fire pit, as well as an outdoor gazebo and sundecks on a shaded terrace.
  • 1 LUX* Grand Beach Pool Villa (3 bedroom – 420 sqm) is the ultimate tropical hideaway with direct access to the beach, a wide sun deck,
    and a chef de maison on hand to serve delicious spreads on the outdoor terrace.

Our LUX* Pool Penthouse, LUX* Pool Villa, LUX* Grand Beach Pool Villa all benefit from private Butler service.

DINE AND DANCE IN STYLE

Offering laid-back dining from morning to night, Beach Rouge – LUX* Resorts & Hotels’ signature beach club concept - sits on the water’s edge and will serve fresh, locally-sourced cuisine for breakfast, lunch and dinner. When the sun dips below the horizon, the space will be lit in a spectacular red tint and draw a crowd to its bar with a resident DJ setting the mood from chill to groove. Eye-catching Ai KISU (meaning ‘flame’ in Japanese) will offer a lively atmosphere and best-in-class Asian cuisine created using warayaki straw fire cooking in an open kitchen. Its accompanying private club will boast sleek interiors, pop-up dinner parties and sets from international DJs and local musicians alike. European-inspired Maison LUX* will brew fresh, organic own-blend coffee and serve a curated selection of French, Italian and Spanish pastries, and homemade gelato. The jewel in the resort’s crown will be its expansive rooftop bar and restaurant Bisou which affords spectacular panoramic views of the surrounding Indian Ocean. The adults-only area will be home to a 30m infinity pool which will serve tapas-style cuisine on floating trays and is surrounded by cabanas and natural greenery. As night falls, the space transforms into a lounge bar where guests will enjoy lively music sets from the hotel’s resident DJ.

CUTTING EDGE WELLNESS AND FITNESS

A holistic approach to wellness is a key component in the design of LUX* ME Spa & Fitness. The wellness facilities will span four floors with chic interiors, cutting edge technology and ancient wisdom from the East and West creating a wellness eco-system where guests can feel their best. The spa will offer an array of immersive thermal experiences including a unique hydrotherapy concept, Kneipp walk, Turkish Hammam and Tepidarium soaks, alongside eight spacious treatment rooms where guests can experience signature spa treatments on high-tech beds.

LUX* Me Fitness offers a unique balance of indoor and outdoor wellness experiences.  A wide array of weekly fitness and wellness classes will be offered, ranging from strength and functional training, HIIT, cycling, soft-sand running, to mobility recovery and Yoga, for both small and large groups.  Personal training and specialized urban fitness retreats, integrating the latest exercise science principles, will also be available for individual needs and goals.

The fully equipped Fitness Centre will feature an outrace functional fitness cube and the Technogym Excite live range with six different cardio modalities for all needs and abilities. To get the heart-pumping, there will be a Technogym Group Cycle Studio with both instructor-led and virtual on-demand cycling classes. The Niyama Studio will be a minimalist mind and body space for private or small group classes including yoga, Pilates, stretch and release classes. The Wellness Bar will offer pre-session and post-workout beverages to recharge and rehydrate.

The Indian Ocean’s first-ever full-fledged outdoor rooftop wellness experience, Muscle Up on the Roof, will feature two 30-metre Olympic-standard running tracks and a MyBeast Functional Fitness Frame equipped with 12 workout stations such as power rack, multi pull-up and punching bag.

LUX* JUNIORS

PLAY is all about mindfulness and modern experiences for children between three and 12 years old. With expertly curated activities that support individuality, self-discovery and development, programmes are centred around five pillars; eat well, move, care, feel and create. Children will try their hands at the Little Green Fingers gardening project, making gelato at the Ice Cream Lab and creating calm with a session of Junior Yoga. Teens will spend time at Studio 17 playing vintage arcade games, exploring their musical talents at the DJ deck or honing their creative eye at the Photofanatics station. They can explore the seas with windsurf, kayak and paddle board lessons.

A SUSTAINABLE APPROACH

LUX* Grand Baie Resort & Residences is committed to championing sustainability through socially responsible and environmentally friendly practices. From using renewable building materials in the construction phase, reducing, recycling and reusing waste, engaging in ethical and local food sourcing, caring for local communities and protecting the natural environment, it is central to everything that LUX* Grand Baie operates and creates.

Be the first to experience the unveiling of LUX* Grand Baie to enjoy 30 per cent off the best available rate by staying between 1 November 2021 and 31 January 2022. Or plan ahead and reserve your stay before the end of this year to enjoy 22 per cent off the best available rate on stays between 1 February and 31 December 2022.

To make a reservation, visit www.luxresorts.com or email reservation@theluxcollective.com.