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    Travel today

    Updated on 07/07/2022

    As the world reopens, travel is getting a little easier. The secret to a seamless trip is extra planning. Be sure to check your country's regulations. Here's the status of our destinations:

     

    Mauritius

    Great news! Mauritius is fully open! We compiled the most frequently asked questions below. We also invite you to consult the official Mauritius Tourism Promotion Authority website for the latest updates and more detailed information: https://mauritiusnow.com

    La Reunion

    Social distancing is recommended but is no longer mandatory. Masks are not required indoors and outdoors, including in transportation (even if it is still recommended). To visit Reunion Island, it is compulsory for unvaccinated people to present a Covid-19 test (PCR test less than 72 hours or Antigen test less than 48 hours). Vaccinated travellers do not need to present any test upon departure. Since 14 May, ‘reasonable excuses’ are not required for unvaccinated travellers (however a negative Covid test is still compulsory).

    China

    Over in China, the doors to our resorts and retreats are open to domestic travellers only, as borders remain closed for now. A health QR code is required upon check-in. Local travellers from high and middle-risk areas should check in with their regional's regulations.

    Maldives

    The Maldives' one island=one resort has made it an alluring destination since day 1.

    You are no longer required to present a PCR negative test result upon arrival to the Maldives. This applies to both vaccinated and non-vaccinated travellers. Wearing a face mask is no longer mandatory, except at health facilities.

    You must fill out an online Traveller Health Declaration (https://imuga.immigration.gov.mv/) within 48h of your departure to and from the Maldives.

    If you are coming from another resort, island or boat, you are no longer required to do a PCR test prior to your arrival at LUX* South Ari Atoll.

    As part of the Collective Care Program, all Team Members maintain protective measures, and public facilities are sanitized frequently to keep you, our Team Members, and our communities safe.

    COVID-19 insurance: The Maldives offers a COVID-19 insurance which travellers can purchase prior to their arrival. It covers medical expenses, isolation and transportation costs.

    Package: https://myallied.mv/type/inbound-allied/new
    FAQs: https://allied.mv/insurance-plan/allied-inbound

    FREQUENTLY ASKED QUESTIONS TRAVELLING TO MAURITIUS

  1. What is the protocol to travel to Mauritius?

    From the 1st of July 2022, all travellers (both vaccinated and unvaccinated) can travel freely to Mauritius. There is no need to present a PCR test at embarkation, and no PCR test will be carried out upon arrival.

  2. I want to travel to Mauritius. Which of your resorts can I stay in?

    You can stay at LUX* Grand Baie, LUX* Grand Gaube, LUX* Le Morne, SALT of Palmar, and Tamassa Bel Ombre. Note that SALT of Palmar is adults-only.

  3. Are the hotel staff vaccinated?

    All of our Team Members and their immediate families have been vaccinated. We also take daily temperature checks of all Team Members, as well as all precautions to prevent the spread of COVID-19.

  4. Do I have to wear a mask?

    As from the 1st July 2022, you are no longer required to wear a mask except in certain public areas including airports, public transport, and hospitals.

  5. How do I get from the airport to the hotel?

    After going through baggage claim, you can reach your hotel by organised transfer, taxi, rental car, or any other means of transportation. Just be sure to disinfect your hands, wear a mask and roll down the windows!

  6. My home country requires a PCR test before boarding my return flight.
    Will that be readily available?

    Yes. The test can be conducted at the resort and be collected by the private clinic at your expense. Just get in touch with us at Reception so we can schedule it for you.

  7. COLLECTIVE CARE

    These are the measures we take in our resorts to keep you, our Team Members, and our communities safe.

    • All Team Members maintain protective measures
    • Physical distancing protocol using signage and markings throughout the properties
    • Hand-sanitising stations throughout the properties
    • Increased cleaning and disinfection cycles to ensure optimal hygiene standards
    • Daily temperature checks for everyone accessing the hotels at all entry/exit points
    • A trained Covid-19 Officer responsible for ensuring compliance with each property's new operational regulations and procedures
    • Doctor on call 24/7 and resident nurse available in all properties

    Guestrooms

    • Minibars will remain empty with a wide selection of items available upon request

    Public Areas and Facilities

    • Hand-sanitising stations throughout all public areas
    • Frequent sanitisation of high-touch points areas using fogging equipment, electrostatic sprayers and wipes
    • Regular sanitisation of high-touch areas (changing rooms, door handles, mirrors, hooks etc)

    Public Bathrooms

    • Non-contact single-use tissue dispenser

    Pool and Beach Facilities

    • Re-arrangement of sunbeds to comply with physical distancing requirements
    • Cleaning and sanitisation of sunbeds after each use with a "Cleaned and Sanitised" sign after sanitisation is completed
    • Frequent sanitisation of outdoor showers

    Restaurants & Bars

    • Menus are presented either via iPads which are sanitised after each use and/or QR codes so guests can access our menus on their own devices
    • Buffet area or live cooking stations shielded with glass protection screens
    • Table arrangements adjusted to allow for physical distancing in all restaurants and bars
    • Sanitisation of tables will be carried out after each guest. Outlets are sanitised after each service

    Spa

    • Treatment rooms sanitised thoroughly between treatments
    • In changing rooms, clean towels are arranged in individual lockers. Lockers and showers are sanitised after every use
    • Seating and loungers are rearranged to enable physical distancing

    Fitness and Wellness

    • Advance booking for selected time slots required
    • Thorough cleaning and sanitisation of all gym equipment in between time blocks
    • Private fitness and wellness sessions indoors will be replaced by outdoor wellness classes(maximum 6 persons per class)

    OUR CANCELLATION AND REBOOKING POLICY

    Our Cancellation and Rebooking Policy for Mauritius and Reunion

    Cancellation Policy

    No penalty until 7 days prior to arrival, with a full refund of prepaid amounts, as from 01.01.2022.

    Exception: No penalty until 14 days prior to arrival for the stay period 23.12.22 – 06.01.23 for Mauritian properties & 23.12.22 – 02.01.23 for Reunion Island properties, with prepaid amounts fully refunded.

    Postponed Stays Policy

    Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to arrival for stay dates until 31 October 2023. Exception: Until 14 days prior to arrival for the stay period 23.12.22 - 06.01.23

    The then applicable pricing and conditions, combinable with any active offers at the time of rebooking, will apply for the new stay dates.

    Our Cancellation and Rebooking Policy for the Maldives

    Cancellation Policy

    All reservations for arrivals until 22 December 2022 will not be subject to any cancellation charges until 14 days prior to arrival and any prepared amounts will be entitled for new travel date changes.

    For all reservations for arrivals from 23 December 2022 to 10 January 2023 cancellations up to 40 days prior to arrival will be free of charge and any prepared amounts will be entitled for new travel date changes.

    Postponed Stays Policy

    For postponed stays with original arrival dates between now and 22 December 2022, no rebooking charges will apply, and the new stay dates will be confirmed at the same originally booked rate for new stay dates up to and inclusive of 22 December 2022.

    For new stay dates from 23 December 2022 onwards, these stays will be confirmed at the rate applicable.

    Our Cancellation and Rebooking Policy for China

    Cancellation Policy

    No penalty until 7 days prior to arrival, with a full refund of prepaid amounts.

    Postponed Stays Policy

    Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to arrival for stay dates until 31 October 2023.

    The then applicable pricing and conditions, combinable with any active offers at the time of rebooking, will apply for the new stay dates.

    All of the above may be subject to change.

LUX* RESORTS & HOTELS REACHES ITS HIGHEST LEVEL OF GROWTH SINCE 4 YEARS

LUX* Resorts & Hotels reaches its highest level of growth since 4 years

 The Group announces the opening of a second hotel in Maldives
 LUX* Tea Horse Road Benzilan will open its doors in December 2015
 Until the end of 2016, the Group’s portfolio will include 1 877 rooms, within which 32% belongs to third parties

LUX* Resorts & Hotels announced outstanding results for the financial year ended 30th June 2015. This performance has been essentially achieved thanks to the dedication of the whole team. In fact, the profit before tax generated by the hotel group amounted to Rs 450 million this year as compared to Rs 335 million for the corresponding period in 2014. Total revenue earned during this period amounts to Rs 4.6 billion, namely an increase of 17% compared to the previous year. Regarding i future projects, the Group aims at focusing its efforts on international management contracts, thus exporting and marketing its expertise.

For the third consecutive year, the Group experiences a significant growth in its EBITDA (Earnings Before Interest, Taxes, Depreciation, and Amortization) which reached Rs 1,052 billion. Despite the consolidation of Tamassa’s debts as from the 1st January 2015, the group’s indebtedness which was of Rs 4.5 billion on the 30th June 2014 decreased and reached Rs 4.1 billion on the 30th June 2015; indicating a net reduction of Rs 400 million. The gearing of the Group at the end of this financial year stood at 42% compared to 50% last year and is well below the industry average.

The attributable profit for the year ended 30 June 2015 improved by 36%, from Rs 271 million to Rs 368 million, and the EPS (Earnings per share) from continuing operations for the year increased by 28% to despite the increase in the adjusted number of shares. The EPS, in respect of continued and discontinued operations for the same period, increased by 24% to Rs 2.94. Furthermore, Net Assets per share as at 30th June 2015 were Rs 42.22 compared to Rs 37.92 at the beginning of the financial year.

« We note with satisfaction that the continuous work of a whole team who is striving for success gener-ates positive results. Much is being done in terms of training, namely 118 hours per team member and today there is clear evidence that training is a key element which contributes to their development. Pro-fessional development leads to better productivity at work and this can be seen through the results. I wish to thank the 2 965 team members of the Group for their dynamism and their dedication,” says Paul Jones, CEO of LUX* Resorts & Hotels.

Dividend paid to shareholders increased by 100%

At the time of this report, the share price of LUX* hits a five-year high at Rs 63 and this despite a 20% increase in the number of shares issued, with 136.5 million this year compared to 114 million last year. The market capitaliza-tion of the Company stood at the end of the reporting year at Rs 8.6 billion, namely an increase of 27%.

« We are the first hotel company to be listed on the Stock Exchange of Mauritius’s Sustainability Index and we believe that it will contribute in giving more visibility to our shares on the stock market. As far as our shareholders are concerned, we aim at maintaining the upward trend of the share price and at the same time, provide a sustainable return to our shareholders in terms of dividend”, adds Paul Jones. In fact, the Board has taken the decision to provide this year, a dividend of one rupee per share, that is, twice as much as the amount paid in 2014.

LUX* Resorts & Hotels continues its expansion

In line with its development strategy, LUX* Resorts & Hotels aims at focusing its efforts on hotel management contracts . The Group sold 100% of its shareholding in SAS Le Récif, the company which owns and operates the Hotel Le Récif in Reunion Island on the 1st of April 2015. Subsequent to the
disposal, LUX* Hospitality Ltd has signed a long-term management services agreement to market and manage the hotel. LUX* Hospitality Ltd also signed an agreement with the new owner of Le Récif for the design, development and management of a five-star luxury resort comprising of 82 villas at St Philippe in Reunion Island.

In the same vein, LUX* Resorts & Hotels announces that it signed an agreement for the management and development of a five-star luxury resort with 60-private villas, located on a spectacular island in the North Male Atoll of Maldives. The hotel which will be branded LUX*, will be known as LUX* North Male Atoll. LUX* Maldives, which is undergoing partial renovation, will be renamed LUX* South Ari Atoll. This first phase of renovation will be completed by December 2015.

Regarding its projects in China, the Group will proceed with the opening of a second hotel in December 2015. This hotel will be marketed under the name of LUX* Tea Horse Road Benzilan. The Group is also negotiating with other hotels’ owners for the management of their establishments. By the end of 2016, the group’s portfolio will comprise of 1 877 rooms, 32% of which belongs to third-party owners.

« The Board is very pleased with the good performance of LUX* Resorts & Hotels for the financial year ended on 30th June 2015. The figures reflect the dynamism of a whole team and demonstrate that the strategy of LUX* is successful and that all our partners trust us”, says Arnaud Lagesse, Chairman of LUX* Resorts & Hotels.

Future Outlook

Although the international economic environment remains uncertain, LUX* Resorts & Hotels is confident for the future. The group plans to expand its footprint thus becoming more of a global company. With its well-defined strategy, the Group believes that it is on the right path and is confident that it will generate good results in 2016 as well. Furthermore, the Group hopes that solutions will be found for a better connectivity between destinations and is pleased to note the announcement of the Turkish Airlines five times weekly flights to Mauritius. Moreover, the additional flights which are expected as from October 2015 will certainly contribute in improving the results of the group’s hotels and resorts in Mauritius. In the same line,the Group expects that its hotel in the Maldives continues to generate good results and that the performance of its hotels in Reunion Island will improve on last year.