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    Travel today

    Updated on 07/07/2022

    As the world reopens, travel is getting a little easier. The secret to a seamless trip is extra planning. Be sure to check your country's regulations. Here's the status of our destinations:

     

    Mauritius

    Great news! Mauritius is fully open! We compiled the most frequently asked questions below. We also invite you to consult the official Mauritius Tourism Promotion Authority website for the latest updates and more detailed information: https://mauritiusnow.com

    La Reunion

    Social distancing is recommended but is no longer mandatory. Masks are not required indoors and outdoors, including in transportation (even if it is still recommended). To visit Reunion Island, it is compulsory for unvaccinated people to present a Covid-19 test (PCR test less than 72 hours or Antigen test less than 48 hours). Vaccinated travellers do not need to present any test upon departure. Since 14 May, ‘reasonable excuses’ are not required for unvaccinated travellers (however a negative Covid test is still compulsory).

    China

    Over in China, the doors to our resorts and retreats are open to domestic travellers only, as borders remain closed for now. A health QR code is required upon check-in. Local travellers from high and middle-risk areas should check in with their regional's regulations.

    Maldives

    The Maldives' one island=one resort has made it an alluring destination since day 1.

    You are no longer required to present a PCR negative test result upon arrival to the Maldives. This applies to both vaccinated and non-vaccinated travellers. Wearing a face mask is no longer mandatory, except at health facilities.

    You must fill out an online Traveller Health Declaration (https://imuga.immigration.gov.mv/) within 48h of your departure to and from the Maldives.

    If you are coming from another resort, island or boat, you are no longer required to do a PCR test prior to your arrival at LUX* South Ari Atoll.

    As part of the Collective Care Program, all Team Members maintain protective measures, and public facilities are sanitized frequently to keep you, our Team Members, and our communities safe.

    COVID-19 insurance: The Maldives offers a COVID-19 insurance which travellers can purchase prior to their arrival. It covers medical expenses, isolation and transportation costs.

    Package: https://myallied.mv/type/inbound-allied/new
    FAQs: https://allied.mv/insurance-plan/allied-inbound

    FREQUENTLY ASKED QUESTIONS TRAVELLING TO MAURITIUS

  1. What is the protocol to travel to Mauritius?

    From the 1st of July 2022, all travellers (both vaccinated and unvaccinated) can travel freely to Mauritius. There is no need to present a PCR test at embarkation, and no PCR test will be carried out upon arrival.

  2. I want to travel to Mauritius. Which of your resorts can I stay in?

    You can stay at LUX* Grand Baie, LUX* Grand Gaube, LUX* Le Morne, SALT of Palmar, and Tamassa Bel Ombre. Note that SALT of Palmar is adults-only.

  3. Are the hotel staff vaccinated?

    All of our Team Members and their immediate families have been vaccinated. We also take daily temperature checks of all Team Members, as well as all precautions to prevent the spread of COVID-19.

  4. Do I have to wear a mask?

    As from the 1st July 2022, you are no longer required to wear a mask except in certain public areas including airports, public transport, and hospitals.

  5. How do I get from the airport to the hotel?

    After going through baggage claim, you can reach your hotel by organised transfer, taxi, rental car, or any other means of transportation. Just be sure to disinfect your hands, wear a mask and roll down the windows!

  6. My home country requires a PCR test before boarding my return flight.
    Will that be readily available?

    Yes. The test can be conducted at the resort and be collected by the private clinic at your expense. Just get in touch with us at Reception so we can schedule it for you.

  7. COLLECTIVE CARE

    These are the measures we take in our resorts to keep you, our Team Members, and our communities safe.

    • All Team Members maintain protective measures
    • Physical distancing protocol using signage and markings throughout the properties
    • Hand-sanitising stations throughout the properties
    • Increased cleaning and disinfection cycles to ensure optimal hygiene standards
    • Daily temperature checks for everyone accessing the hotels at all entry/exit points
    • A trained Covid-19 Officer responsible for ensuring compliance with each property's new operational regulations and procedures
    • Doctor on call 24/7 and resident nurse available in all properties

    Guestrooms

    • Minibars will remain empty with a wide selection of items available upon request

    Public Areas and Facilities

    • Hand-sanitising stations throughout all public areas
    • Frequent sanitisation of high-touch points areas using fogging equipment, electrostatic sprayers and wipes
    • Regular sanitisation of high-touch areas (changing rooms, door handles, mirrors, hooks etc)

    Public Bathrooms

    • Non-contact single-use tissue dispenser

    Pool and Beach Facilities

    • Re-arrangement of sunbeds to comply with physical distancing requirements
    • Cleaning and sanitisation of sunbeds after each use with a "Cleaned and Sanitised" sign after sanitisation is completed
    • Frequent sanitisation of outdoor showers

    Restaurants & Bars

    • Menus are presented either via iPads which are sanitised after each use and/or QR codes so guests can access our menus on their own devices
    • Buffet area or live cooking stations shielded with glass protection screens
    • Table arrangements adjusted to allow for physical distancing in all restaurants and bars
    • Sanitisation of tables will be carried out after each guest. Outlets are sanitised after each service

    Spa

    • Treatment rooms sanitised thoroughly between treatments
    • In changing rooms, clean towels are arranged in individual lockers. Lockers and showers are sanitised after every use
    • Seating and loungers are rearranged to enable physical distancing

    Fitness and Wellness

    • Advance booking for selected time slots required
    • Thorough cleaning and sanitisation of all gym equipment in between time blocks
    • Private fitness and wellness sessions indoors will be replaced by outdoor wellness classes(maximum 6 persons per class)

    OUR CANCELLATION AND REBOOKING POLICY

    Our Cancellation and Rebooking Policy for Mauritius and Reunion

    Cancellation Policy

    No penalty until 7 days prior to arrival, with a full refund of prepaid amounts, as from 01.01.2022.

    Exception: No penalty until 14 days prior to arrival for the stay period 23.12.22 – 06.01.23 for Mauritian properties & 23.12.22 – 02.01.23 for Reunion Island properties, with prepaid amounts fully refunded.

    Postponed Stays Policy

    Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to arrival for stay dates until 31 October 2023. Exception: Until 14 days prior to arrival for the stay period 23.12.22 - 06.01.23

    The then applicable pricing and conditions, combinable with any active offers at the time of rebooking, will apply for the new stay dates.

    Our Cancellation and Rebooking Policy for the Maldives

    Cancellation Policy

    All reservations for arrivals until 22 December 2022 will not be subject to any cancellation charges until 14 days prior to arrival and any prepared amounts will be entitled for new travel date changes.

    For all reservations for arrivals from 23 December 2022 to 10 January 2023 cancellations up to 40 days prior to arrival will be free of charge and any prepared amounts will be entitled for new travel date changes.

    Postponed Stays Policy

    For postponed stays with original arrival dates between now and 22 December 2022, no rebooking charges will apply, and the new stay dates will be confirmed at the same originally booked rate for new stay dates up to and inclusive of 22 December 2022.

    For new stay dates from 23 December 2022 onwards, these stays will be confirmed at the rate applicable.

    Our Cancellation and Rebooking Policy for China

    Cancellation Policy

    No penalty until 7 days prior to arrival, with a full refund of prepaid amounts.

    Postponed Stays Policy

    Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to arrival for stay dates until 31 October 2023.

    The then applicable pricing and conditions, combinable with any active offers at the time of rebooking, will apply for the new stay dates.

    All of the above may be subject to change.

LUX* GRAND GAUBE’S RE-OPENING MARKS THE DAWN OF A NEW ERA

LUX* Grand Gaube’s re-opening marks the dawn of a new era

LUX* Grand Gaube is now open and its first guests are already bubbling with enthusiasm at how special it is. 

Glide into the spacious lobby, and be greeted by a staggering vista of a sparkling ocean and the photogenic Flat Island on the horizon. Head to a suite, and be swept off your feet by the delightful simple-yet-refined design style, and considered comfort, with inspired tropical touches. Kelly Hoppen has genuinely worked her magic, making guests feel at home while transported to an extraordinary world true to architect Jean-Francois Adam’s vision of contemporary yet timeless Indian Ocean living.

All rooms, suites and villas open to stunning seaviews and airy verandas, some with outdoor baths or sundecks edged by the resort’s private cove. Fitted with LUX* Sleeptight mattresses and highest quality refined Egyptian cotton linens, every room has been intended for extreme comfort and the best night’s sleep. Huge doors treat the living spaces to lots of natural light and the generous dressing space enhances the loft-style feel. Spindrift-white bedrooms are enhanced with details like unexpected home-from-home touches, such as succulents in ceramic pots. Handwoven African baskets, wicker tables and smooth floors ensure all bedrooms are as comfortable as can be. Geometric encaustic tiles add graphic-design personality to ensuites, and many bathrooms have reclaimed bespoke Victorian bathtubs. The top-level accommodation is the signature two-bedroom LUX* Villa, which sleeps a family of four in a beautiful blend of original, modern styling and classic retro chic.

Six restaurants, seven bars — many of which are totally unique styles to Mauritius. Enjoy sunshine or starlight through the glazed ceilings, of Palm Court Restaurant and feel the gentle lagoon breeze. Savour dishes cooked à la minute with seven live-cooking stations scattered throughout the foliage-filled dining room. Every table has a knock-out ocean view, with seating on cosy banquettes and at kitchen counters. Be it breakfast or dinner, guests are spoilt for choice to satisfy their wildest cravings. The interactive open kitchen at the heart of Palm Court doesn’t make guests choose between favourite comfort-food classics or theatrical teppanyaki creations – it’s all there for the taking in one sitting. Stick to healthy eating intentions with ease and enthusiasm thanks to an award-winning team of chefs carefully sourcing the best nourishing ingredients — help-yourself salads, just-made sushi, house-made kombucha elixirs and gourmet smoked fish and cured meats await. Take your senses to Asia for zingy curries, and tandoor-baked naan breads and Sichuan or Cantonese stir-fries made right there. There’s home-style Italian cooking too, including wood-fired pizzas, salt-crusted fish, crispy suckling pig and a rotisserie showcasing the juiciest cuts. Small groups can make suppers an extra special occasion by booking the Tastevin where the expert sommelier will delight all with the wisdom behind the wines. With the largest selection of prosecco and cider in the country, and a unique selection of six craft, local and imported beers on tap, the Palm Court Bar promises to be a place that has everyone feeling exactly how they hope to on holiday.

INTI, the first Argentinian-Peruvian restaurant in Mauritius throbs to Latin American music from late afternoon onwards — as dreamy for sundowners as after-dinner drinks. Atmospheric and inspired, a DJ soundtracks the Ceviche and Pisco Bar, for these seafood and cocktails specialities are expertly prepared to whet your appetite for dinner in the lagoon-side garden. As a tribute to LUX*’s award-winning resort in Turkey, the Bodrum Blue at LUX* Grand Gaube serves seafood fresh from the Indian Ocean with excellent Turkish wines esteemed by connoisseurs. The selection and variety of dishes are inspired from Bodrum’s coastline and prepared to perfection thanks to Bodrum’s Blue Turkish chef. Five Turkish wines have joined our Scrucap collection and they are only available at Bodrum Blue.

Enjoyment, laughter and farniente are the vernacular of this soul-uplifting retreat. Inventive rum cocktails flow all day long in the ambient adult-only corner. Just climb up to the Tree House and your wish from the 88 different rums and slow-cooked Creole dishes cooked on wood and charcoal is their command. Or quench your thirst on cocktails and refreshments care of the quirky, vintage Citroën H van aptly christened “French Kiss”.

The Wellness area is a haven for those needing to relax or be beautified — or tone up with a workout or next-gen fitness. Aromatherapy experiences await with LUX* Me's therapies from Shirley Page. The exclusive Cellulight body oil treatment and the Enlightened Woman treatment rebalance natural rhythms and soothe mothers-to-be. Carita Haute Beauté in Paris brings its prestigious high-performance anti-aging skincare and regenerating treatments combining micro-current, ultrasound and LED technologies.

The first resort in Mauritius, also, to have an Essie nail bar, and also a authentic barber’s shop – take a bow, Murdock’s of London and its signature wet shave and beard and moustache trimming service in style. A specialised health programme is also available thanks to Kamran Bedi of Mind Body Method, an NLP master practitioner (neurolinguistic programming), hypnotherapist, meditation teacher and Pilates instructor. Guided meditation and stretchbased classes assist the body in releasing tension, barre-style workouts and a new Pilates practice, Movement On The Roller, works on the whole body, promoting balance and mindfulness.

Art and soul abounds thanks to the talents of London-based French artist Camille Walala, who has created a stunning pop-style artwork at Beach Rouge. There are imaginative Gouzou graffitis, too, hidden around the resort, painted by French street-artist, Jace. Go Gouzou-spotting as you search for the witty hand-painted illustrations, which have a cult following across Europe, Africa, China and the Indian Ocean region.

LUX* believes luxury today should mean a sense of freedom and personal space; its reimagined resort resort has innovation at its core, along with four new Reasons to Go LUX* - Padel Tennis, the G&T 100 Club, Veggie Heaven and Beach Bento—all await to creatively entertain guests, along with the celebrated Café LUX*, ICI, Phone Home, Cinema Paradiso, Scrucap, Mama Aroma, Message in a Bottle, Phone Home, LUX* Me, Tree of Wishes, Tread Lightly, Junk Art Gallery, Aperitivo, Panama Hat, Photofanatics and Wanderlust Library.

This is a resort bursting with personality — not least thanks to its extraordinary team members. Fantastic hosts, full of creativity and exuding genuine passion, they are dedicated to the art of welcoming every guest with the highest standards of hospitality and attention. All needs and requests are met with enthusiasm as the team loves to help guests in any way that they can. LUX* Grand Gaube has flung open its doors — and a world of delights awaits.