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    Travel today

    Updated on 07/07/2022

    As the world reopens, travel is getting a little easier. The secret to a seamless trip is extra planning. Be sure to check your country's regulations. Here's the status of our destinations:

     

    Mauritius

    Great news! Mauritius is fully open! We compiled the most frequently asked questions below. We also invite you to consult the official Mauritius Tourism Promotion Authority website for the latest updates and more detailed information: https://mauritiusnow.com

    La Reunion

    Social distancing is recommended but is no longer mandatory. Masks are not required indoors and outdoors, including in transportation (even if it is still recommended). To visit Reunion Island, it is compulsory for unvaccinated people to present a Covid-19 test (PCR test less than 72 hours or Antigen test less than 48 hours). Vaccinated travellers do not need to present any test upon departure. Since 14 May, ‘reasonable excuses’ are not required for unvaccinated travellers (however a negative Covid test is still compulsory).

    China

    Over in China, the doors to our resorts and retreats are open to domestic travellers only, as borders remain closed for now. A health QR code is required upon check-in. Local travellers from high and middle-risk areas should check in with their regional's regulations.

    Maldives

    The Maldives' one island=one resort has made it an alluring destination since day 1.

    You are no longer required to present a PCR negative test result upon arrival to the Maldives. This applies to both vaccinated and non-vaccinated travellers. Wearing a face mask is no longer mandatory, except at health facilities.

    You must fill out an online Traveller Health Declaration (https://imuga.immigration.gov.mv/) within 48h of your departure to and from the Maldives.

    If you are coming from another resort, island or boat, you are no longer required to do a PCR test prior to your arrival at LUX* South Ari Atoll.

    As part of the Collective Care Program, all Team Members maintain protective measures, and public facilities are sanitized frequently to keep you, our Team Members, and our communities safe.

    COVID-19 insurance: The Maldives offers a COVID-19 insurance which travellers can purchase prior to their arrival. It covers medical expenses, isolation and transportation costs.

    Package: https://myallied.mv/type/inbound-allied/new
    FAQs: https://allied.mv/insurance-plan/allied-inbound

    FREQUENTLY ASKED QUESTIONS TRAVELLING TO MAURITIUS

  1. What is the protocol to travel to Mauritius?

    From the 1st of July 2022, all travellers (both vaccinated and unvaccinated) can travel freely to Mauritius. There is no need to present a PCR test at embarkation, and no PCR test will be carried out upon arrival.

  2. I want to travel to Mauritius. Which of your resorts can I stay in?

    You can stay at LUX* Grand Baie, LUX* Grand Gaube, LUX* Le Morne, SALT of Palmar, and Tamassa Bel Ombre. Note that SALT of Palmar is adults-only.

  3. Are the hotel staff vaccinated?

    All of our Team Members and their immediate families have been vaccinated. We also take daily temperature checks of all Team Members, as well as all precautions to prevent the spread of COVID-19.

  4. Do I have to wear a mask?

    As from the 1st July 2022, you are no longer required to wear a mask except in certain public areas including airports, public transport, and hospitals.

  5. How do I get from the airport to the hotel?

    After going through baggage claim, you can reach your hotel by organised transfer, taxi, rental car, or any other means of transportation. Just be sure to disinfect your hands, wear a mask and roll down the windows!

  6. My home country requires a PCR test before boarding my return flight.
    Will that be readily available?

    Yes. The test can be conducted at the resort and be collected by the private clinic at your expense. Just get in touch with us at Reception so we can schedule it for you.

  7. COLLECTIVE CARE

    These are the measures we take in our resorts to keep you, our Team Members, and our communities safe.

    • All Team Members maintain protective measures
    • Physical distancing protocol using signage and markings throughout the properties
    • Hand-sanitising stations throughout the properties
    • Increased cleaning and disinfection cycles to ensure optimal hygiene standards
    • Daily temperature checks for everyone accessing the hotels at all entry/exit points
    • A trained Covid-19 Officer responsible for ensuring compliance with each property's new operational regulations and procedures
    • Doctor on call 24/7 and resident nurse available in all properties

    Guestrooms

    • Minibars will remain empty with a wide selection of items available upon request

    Public Areas and Facilities

    • Hand-sanitising stations throughout all public areas
    • Frequent sanitisation of high-touch points areas using fogging equipment, electrostatic sprayers and wipes
    • Regular sanitisation of high-touch areas (changing rooms, door handles, mirrors, hooks etc)

    Public Bathrooms

    • Non-contact single-use tissue dispenser

    Pool and Beach Facilities

    • Re-arrangement of sunbeds to comply with physical distancing requirements
    • Cleaning and sanitisation of sunbeds after each use with a "Cleaned and Sanitised" sign after sanitisation is completed
    • Frequent sanitisation of outdoor showers

    Restaurants & Bars

    • Menus are presented either via iPads which are sanitised after each use and/or QR codes so guests can access our menus on their own devices
    • Buffet area or live cooking stations shielded with glass protection screens
    • Table arrangements adjusted to allow for physical distancing in all restaurants and bars
    • Sanitisation of tables will be carried out after each guest. Outlets are sanitised after each service

    Spa

    • Treatment rooms sanitised thoroughly between treatments
    • In changing rooms, clean towels are arranged in individual lockers. Lockers and showers are sanitised after every use
    • Seating and loungers are rearranged to enable physical distancing

    Fitness and Wellness

    • Advance booking for selected time slots required
    • Thorough cleaning and sanitisation of all gym equipment in between time blocks
    • Private fitness and wellness sessions indoors will be replaced by outdoor wellness classes(maximum 6 persons per class)

    OUR CANCELLATION AND REBOOKING POLICY

    Our Cancellation and Rebooking Policy for Mauritius and Reunion

    Cancellation Policy

    No penalty until 7 days prior to arrival, with a full refund of prepaid amounts, as from 01.01.2022.

    Exception: No penalty until 14 days prior to arrival for the stay period 23.12.22 – 06.01.23 for Mauritian properties & 23.12.22 – 02.01.23 for Reunion Island properties, with prepaid amounts fully refunded.

    Postponed Stays Policy

    Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to arrival for stay dates until 31 October 2023. Exception: Until 14 days prior to arrival for the stay period 23.12.22 - 06.01.23

    The then applicable pricing and conditions, combinable with any active offers at the time of rebooking, will apply for the new stay dates.

    Our Cancellation and Rebooking Policy for the Maldives

    Cancellation Policy

    All reservations for arrivals until 22 December 2022 will not be subject to any cancellation charges until 14 days prior to arrival and any prepared amounts will be entitled for new travel date changes.

    For all reservations for arrivals from 23 December 2022 to 10 January 2023 cancellations up to 40 days prior to arrival will be free of charge and any prepared amounts will be entitled for new travel date changes.

    Postponed Stays Policy

    For postponed stays with original arrival dates between now and 22 December 2022, no rebooking charges will apply, and the new stay dates will be confirmed at the same originally booked rate for new stay dates up to and inclusive of 22 December 2022.

    For new stay dates from 23 December 2022 onwards, these stays will be confirmed at the rate applicable.

    Our Cancellation and Rebooking Policy for China

    Cancellation Policy

    No penalty until 7 days prior to arrival, with a full refund of prepaid amounts.

    Postponed Stays Policy

    Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to arrival for stay dates until 31 October 2023.

    The then applicable pricing and conditions, combinable with any active offers at the time of rebooking, will apply for the new stay dates.

    All of the above may be subject to change.

The Lux Collective to Unveil New Flagship Property in Mauritius, LUX* Grand Baie Resort & Residences, Opening Second Quarter of 2021

Singapore - Hospitality trailblazer The Lux Collective has announced plans for its newest property, LUX* Grand Baie Resort & Residences. The hotel will open in Mauritius in the second quarter of 2021 and will become the flagship property for the group’s much-loved brand LUX* Resorts & Hotels. Located in the popular Grand Baie neighbourhood in the north of the island, known for its picturesque beaches, vibrant downtown village and favourable year-round climate, the property will offer sophisticated beachside living for the upscale, modern traveller.

Contemporary architecture will see the resort blend seamlessly into its tropical surroundings, whilst interiors have been conceived by renowned London-based designer Kelly Hoppen. A neutral colour palette, elegant soft textures and wooden accents will create a calming sanctuary that allows the vibrant shades of the Mauritian surroundings to speak for themselves.

Set to become the most exciting newly built resort in Mauritius, LUX* Grand Baie Resort & Residences will house 86 spacious suites (65sqm) and eight two-bedroom villas with private swimming pools (from 240sqm) in the main resort complex. Sitting adjacent to the resort are an additional 24 luxurious residences (from 180sqm), complete with two bedrooms, private pools and small modern kitchens, connected by bridge to the main resort. All rooms overlook the resort’s pristine sheltered beach and lagoon, whilst floor-to-ceiling windows and expansive terraces maximise the views Grand Baie is famed for. To increase sleep wellness, the design team engaged with an acoustics expert to carefully configure every suite to eliminate outside noise.

The signature three-bedroom Beachfront LUX* Villa (420sqm) provides the ultimate tropical hideaway with direct access to the beach, a wide sun deck, and a fully equipped kitchen with a personal chef and butler on standby. Guests can opt to spend days at their own private pool or visit one of the resort’s three communal swimming pools.

Offering laid-back dining from morning to night, Beach Rouge – LUX* Resorts & Hotels’ signature beach club concept - sits on the water’s edge and serves fresh, locally-sourced cuisine for breakfast, lunch and dinner. Eye-catching Ai KISU (meaning ‘flame’ in Japanese) will offer best-in-class Asian cuisine in a lively atmosphere, whilst its accompanying nightclub affords sleek interiors and sets from international DJs and local musicians alike. Perennial Reasons to Go LUX* favourite ICI will create artisanal homemade dairy and vegan ice creams, sorbets and popsicles, and Café LUX will brew fresh organic own-blend coffee. Completing the impressive line-up of bars is an in-pool bar that guests can swim up to, and an additional pool deck bar serving up fresh juices, smoothies and cocktails.

The jewel in the resort’s crown will be its expansive rooftop, affording spectacular panoramic views of the surrounding Indian Ocean. The adults-only area will be home to a 30m infinity pool surrounded by cabanas and plenty of natural greenery; Bisou, an inventive raw restaurant and bar; a cookery school showcasing the best of Mauritius’ vibrant flavours; and an open-air wellness space for sunrise meditation and yoga classes. As night falls, guests will enjoy lively music sets from the hotel’s resident DJ.

LUX* Me Wellbeing offers an array of immersive thermal experiences including a unique hydrotherapy concept, Turkish Hammam and Tepidarium soaks, alongside eight spacious treatment rooms where guests can experience signature spa treatments on sand and water beds. The LUX* Me Fitness concept will curate wellbeing programmes for guests tailored to their body types and fitness goals, overseen by an experienced Wellness Concierge. The hotel also offers a yoga and Pilates studio, fully equipped gym and indoor cycling studio which will conduct energising classes to a heart-pumping playlist.

Children will be well looked after with an array of family programmes focused on fun-filled learning and mindfulness. The PLAY Kids Club for children aged 3 to 11 offers an outdoor garden space, aquatic zone, library, arts and crafts area and mini-kitchen. STUDIO 17 is an adult-free hang out area for teens aged 12 to 17, as well as offering outdoor activities including kayaking, SUP, beach football and volleyball.

Located 60 kilometres from Sir Seewoosagur Ramgoolam International Airport, LUX* Grand Baie Resort and Residences is set to transform the tourism landscape of Mauritius.

For more information, visit LUX* Grand Baie Resort & Residences or follow our exciting journey on Instagram @luxresorts.