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    Travel today

    Updated on 18/05/2022

    As the world reopens, travel is getting a little easier. The secret to a seamless trip is extra planning. Be sure to check your country's regulations. Here's the status in our destinations:

     

    Mauritius

    Great news! Mauritius is fully open! We compiled the most frequently asked questions below. We also invite you to consult the official Mauritius Tourism Promotion Authority website for the latest updates and more detailed information: https://mauritiusnow.com

    La Reunion

    Social distancing is recommended but is no longer mandatory. Masks are not required indoors and outdoors, including in transportation (even if it is still recommended). To visit Reunion Island, it is compulsory for unvaccinated people to present a Covid-19 test (PCR test less than 72 hours or Antigen test less than 48 hours). Vaccinated travellers do not need to present any test upon departure. Since 14 May, ‘reasonable excuses’ are not required for unvaccinated travellers (however a negative Covid test is still compulsory).

    China

    Over in China, the doors to our resorts and retreats are open to domestic travellers only, as borders remain closed for now. A health QR code is required upon check-in. Local travellers from high and middle-risk areas should check in with their regional's regulations.

    Maldives

    The Maldives' one island=one resort has made it an alluring destination since day 1.

    You are no longer required to present a PCR negative test result upon arrival to the Maldives. This applies to both vaccinated and non-vaccinated travellers. Wearing a face mask is no longer mandatory, except at health facilities.

    You must fill out an online Traveller Health Declaration (https://imuga.immigration.gov.mv/) within 48h of your departure to and from the Maldives.

    If you are coming from another resort, island or boat, you are no longer required to do a PCR test prior to your arrival at LUX* South Ari Atoll.

    As part of the Collective Care Program, all Team Members maintain protective measures, and public facilities are sanitized frequently to keep you, our Team Members, and our communities safe.

    COVID-19 insurance: The Maldives offers a COVID-19 insurance which travellers can purchase prior to their arrival. It covers medical expenses, isolation and transportation costs.

    Package: https://myallied.mv/type/inbound-allied/new
    FAQs: https://allied.mv/insurance-plan/allied-inbound

    FREQUENTLY ASKED QUESTIONS TRAVELLING TO MAURITIUS

  1. Mauritius is open I hear. What's the protocol?

    Vaccinated travellers can travel to Mauritius. As from 12 March 2022, you no longer need to present a negative PCR test upon arrival. Upon arrival at your hotel (day 0), you will take an antigen test. We are happy to cover the cost of the test. Once the antigen test is cleared, you are free to wander the island as you please.

    Unvaccinated travellers are required to stay in an official quarantine for 7 days. After 3 negative PCR tests, they are free to wander the island on day 7.

  2. I want to travel to Mauritius. Which of your resorts can I stay in?

    Vaccinated travellers and vaccinated locals can stay at LUX* Grand Baie, LUX* Grand Gaube, LUX* Le Morne, LUX* Belle Mare, SALT of Palmar, and Tamassa Bel Ombre.

  3. I'm fully vaccinated. Do I need a PCR test?

    No. As from 12 March 2022, you no longer need to present a negative PCR test upon arrival. Upon arrival at your hotel (day 0), you will take an antigen test. We are happy to cover the cost of the test.

  4. Which vaccines does Mauritius recognize?

    You must be fully vaccinated with any of the following: AstraZeneca Covidshield, AstraZeneca Vaxzevria, Covaxin, Johnson & Johnson, Moderna, Pfizer, Sinopharm, Sputnik.

    For double vaccinations, the second dose must have been injected for at least 14 days. For single dose vaccines, 28 days before embarkation for Mauritius.

    Or you must present an official document attesting that you have had a COVID-19 infection and can justify a dose of vaccine injected after infection at least 14 days prior to boarding.

  5. What about the hotel staff? Are they vaccinated?

    All of our Team Members and their immediate families have been vaccinated. We also take daily temperature checks of all Team Members, as well as all precautions to prevent the spread of COVID-19.

  6. Do I have to wear a mask?

    A mask isn't required when you're at the pool, the beach, or seated at a restaurant or bar. However, you will need to wear a mask when you're going from one place to another.

  7. Can I travel with kids?

    Absolutely. Children under the age of 18 do not have to be vaccinated to enter Mauritius. There is no need for a PCR test pre-arrival. Upon arrival at the hotel, an antigen test is performed. We are happy to cover the cost of the test.

  8. How do I get from the airport to the hotel?

    After going through baggage claim, you can reach your hotel by organised transfer, taxi, rental car, or any other means of transportation. Just be sure to disinfect your hands, wear a mask and roll down the windows!

  9. My home country requires a PCR test before boarding my return flight.
    Will that be readily available?

    Yes. The test can be conducted at the resort and be collected by the private clinic at your expense. Just get in touch with us at Reception so we can schedule it for you.

  10. COLLECTIVE CARE

    These are the measures we take in our resorts to keep you, our Team Members, and our communities safe.

    • All Team Members maintain protective measures
    • Physical distancing protocol using signage and markings throughout the properties
    • Hand-sanitising stations throughout the properties
    • Increased cleaning and disinfection cycles to ensure optimal hygiene standards
    • Daily temperature checks for everyone accessing the hotels at all entry/exit points
    • A trained Covid-19 Officer responsible for ensuring compliance with each property's new operational regulations and procedures
    • Doctor on call 24/7 and resident nurse available in all properties

    Guestrooms

    • Minibars will remain empty with a wide selection of items available upon request

    Public Areas and Facilities

    • Hand-sanitising stations throughout all public areas
    • Frequent sanitisation of high-touch points areas using fogging equipment, electrostatic sprayers and wipes
    • Regular sanitisation of high-touch areas (changing rooms, door handles, mirrors, hooks etc)

    Public Bathrooms

    • Non-contact single-use tissue dispenser

    Pool and Beach Facilities

    • Re-arrangement of sunbeds to comply with physical distancing requirements
    • Cleaning and sanitisation of sunbeds after each use with a "Cleaned and Sanitised" sign after sanitisation is completed
    • Frequent sanitisation of outdoor showers

    Restaurants & Bars

    • Menus are presented either via iPads which are sanitised after each use and/or QR codes so guests can access our menus on their own devices
    • Buffet area or live cooking stations shielded with glass protection screens
    • Table arrangements adjusted to allow for physical distancing in all restaurants and bars
    • Sanitisation of tables will be carried out after each guest. Outlets are sanitised after each service

    Spa

    • Treatment rooms sanitised thoroughly between treatments
    • In changing rooms, clean towels are arranged in individual lockers. Lockers and showers are sanitised after every use
    • Seating and loungers are rearranged to enable physical distancing

    Fitness and Wellness

    • Advance booking for selected time slots required
    • Thorough cleaning and sanitisation of all gym equipment in between time blocks
    • Private fitness and wellness sessions indoors will be replaced by outdoor wellness classes(maximum 6 persons per class)

    OUR CANCELLATION AND REBOOKING POLICY

    Our Cancellation and Rebooking Policy for Mauritius and Reunion

    Cancellation Policy

    No penalty until 7 days prior to arrival, with a full refund of prepaid amounts, as from 01.01.2022.

    Exception: No penalty until 14 days prior to arrival for the stay period 23.12.22 – 06.01.23 for Mauritian properties & 23.12.22 – 02.01.23 for Reunion Island properties, with prepaid amounts fully refunded.

    Postponed Stays Policy

    Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to arrival for stay dates until 31 October 2023. Exception: Until 14 days prior to arrival for the stay period 23.12.22 - 06.01.23

    The then applicable pricing and conditions, combinable with any active offers at the time of rebooking, will apply for the new stay dates.

    Our Cancellation and Rebooking Policy for the Maldives

    Cancellation Policy

    All reservations for arrivals until 22 December 2022 will not be subject to any cancellation charges until 14 days prior to arrival and any prepared amounts will be entitled for new travel date changes.

    For all reservations for arrivals from 23 December 2022 to 10 January 2023 cancellations up to 40 days prior to arrival will be free of charge and any prepared amounts will be entitled for new travel date changes.

    Postponed Stays Policy

    For postponed stays with original arrival dates between now and 22 December 2022, no rebooking charges will apply, and the new stay dates will be confirmed at the same originally booked rate for new stay dates up to and inclusive of 22 December 2022.

    For new stay dates from 23 December 2022 onwards, these stays will be confirmed at the rate applicable.

    Our Cancellation and Rebooking Policy for China

    Cancellation Policy

    No penalty until 7 days prior to arrival, with a full refund of prepaid amounts.

    Postponed Stays Policy

    Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to arrival for stay dates until 31 October 2023.

    The then applicable pricing and conditions, combinable with any active offers at the time of rebooking, will apply for the new stay dates.

    All of the above may be subject to change.

KIDS AT LUX* MALDIVES NOW STAY, EAT AND FLY FOR FREE!

April 25 2013 - Some say that the best kind of tropical island holiday is where you lie on the beach every day, read a book and sunbathe until the sun sets and this has long be true for the Maldives. However in addition LUX* Maldives now offers great holidays not only for romantic couples, but also for active families wishing to escape the mundane day to day life.

Located in South Ari Atoll, the domestic airport on the island of Maamigili now receives several daily flights from Male, operated by the Maldivian carrier FlyMe. The airport operations include night flights to and from Male, enabling guests landing at late hours to reach the resort within the same day of arrival,something that is usually impossible for islands further away from the International airport.

Passengers can embark on a pleasant journey of 20 minutes from Male domestic airport to Maamigili Island and fly with the new ATR 72-600.Located a short 10 minutes speedboat ride away from the island of Maamigili, LUX* Maldives has partnered with FlyMe to enhance the guests experience by going beyond the ordinary service provided by airport operations. The resort launched special offer to invite young families to visit the island on very special conditions, whereas up to 2 children not only stay and eat for free, but also enjoy a complimentary transfer on FLYME, when traveling together with their parents.

By doing the ordinary extraordinarily, LUX* Maldives goes a step forward and welcomes children to stay with their parents at no cost on sharing basis as well as enjoying complimentary meals equal to those booked by parents at any of the resort’s 7 restaurants. Unlimited home-made ice-cream served at retrostyle parlours, on-the-beach kids film screenings, complimentary CAKE BOSS cooking and icing decoration session at PLAY, the resort dynamic kids club, and an exhilarating treasure hunt per stay with the popular Message in a Bottle are just few of the carefully choreographed Island Light experiences that families can enjoy at LUX* Maldives – underpinned by truly incredible service.

LUX* Maldives envisions a lighter and altogether brighter approach to the usual ‘family holiday’ experience by adding extra touches through the dedicated service of the team at PLAY, the resort kids club. Considered one on the biggest kids club facilities of the Maldives, PLAY offers a variety of outdoor and indoor activities for the young ones as well as a personalized baby-sitting service. 

Applicable for stays from 1st May 2013 until – 30th September 2013

Terms & Conditions:
• Children must be under the age of 12 while staying at the resort. Children aged 12 and over are
charged the usual contract rates.
• Complimentary return transfers on FLY ME domestic flight for Children below 12 years (maximum
two children).
• Complimentary accommodation is offered to a maximum of one child (Beach Pavilion, Sunset
Junior Suite, Water Villa, and Prestige Water Villa & Presidential Villa) or of a maximum of two
children (Beach Villa & Family Water Villa) under the age of 12, while sharing the parent’s room.
• Children under 12 years old will eat for free from all the 7 restaurants (beverages not included)
• “Play”. Free access to the Kids Club
• “ICI” Unlimited homemade ice cream during stay.
• “Cake boss” unique concept of cake making and decorating once per stay.
• “Message in a bottle” treasure hunt once during stay.
• “Screen on the beach” kids cinema on the beach with pop corn and ice cream once during stay
• Special events, room service and private dining are not included in the offer.
• Please ensure that the name of the offer “Family Moments” is mentioned on the reservation
• This offer is combinable with contracted offers