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    Travel today

    Updated on 07/07/2022

    As the world reopens, travel is getting a little easier. The secret to a seamless trip is extra planning. Be sure to check your country's regulations. Here's the status of our destinations:

     

    Mauritius

    Great news! Mauritius is fully open! We compiled the most frequently asked questions below. We also invite you to consult the official Mauritius Tourism Promotion Authority website for the latest updates and more detailed information: https://mauritiusnow.com

    La Reunion

    Social distancing is recommended but is no longer mandatory. Masks are not required indoors and outdoors, including in transportation (even if it is still recommended). To visit Reunion Island, it is compulsory for unvaccinated people to present a Covid-19 test (PCR test less than 72 hours or Antigen test less than 48 hours). Vaccinated travellers do not need to present any test upon departure. Since 14 May, ‘reasonable excuses’ are not required for unvaccinated travellers (however a negative Covid test is still compulsory).

    China

    Over in China, the doors to our resorts and retreats are open to domestic travellers only, as borders remain closed for now. A health QR code is required upon check-in. Local travellers from high and middle-risk areas should check in with their regional's regulations.

    Maldives

    The Maldives' one island=one resort has made it an alluring destination since day 1.

    You are no longer required to present a PCR negative test result upon arrival to the Maldives. This applies to both vaccinated and non-vaccinated travellers. Wearing a face mask is no longer mandatory, except at health facilities.

    You must fill out an online Traveller Health Declaration (https://imuga.immigration.gov.mv/) within 48h of your departure to and from the Maldives.

    If you are coming from another resort, island or boat, you are no longer required to do a PCR test prior to your arrival at LUX* South Ari Atoll.

    As part of the Collective Care Program, all Team Members maintain protective measures, and public facilities are sanitized frequently to keep you, our Team Members, and our communities safe.

    COVID-19 insurance: The Maldives offers a COVID-19 insurance which travellers can purchase prior to their arrival. It covers medical expenses, isolation and transportation costs.

    Package: https://myallied.mv/type/inbound-allied/new
    FAQs: https://allied.mv/insurance-plan/allied-inbound

    FREQUENTLY ASKED QUESTIONS TRAVELLING TO MAURITIUS

  1. What is the protocol to travel to Mauritius?

    From the 1st of July 2022, all travellers (both vaccinated and unvaccinated) can travel freely to Mauritius. There is no need to present a PCR test at embarkation, and no PCR test will be carried out upon arrival.

  2. I want to travel to Mauritius. Which of your resorts can I stay in?

    You can stay at LUX* Grand Baie, LUX* Grand Gaube, LUX* Le Morne, SALT of Palmar, and Tamassa Bel Ombre. Note that SALT of Palmar is adults-only.

  3. Are the hotel staff vaccinated?

    All of our Team Members and their immediate families have been vaccinated. We also take daily temperature checks of all Team Members, as well as all precautions to prevent the spread of COVID-19.

  4. Do I have to wear a mask?

    As from the 1st July 2022, you are no longer required to wear a mask except in certain public areas including airports, public transport, and hospitals.

  5. How do I get from the airport to the hotel?

    After going through baggage claim, you can reach your hotel by organised transfer, taxi, rental car, or any other means of transportation. Just be sure to disinfect your hands, wear a mask and roll down the windows!

  6. My home country requires a PCR test before boarding my return flight.
    Will that be readily available?

    Yes. The test can be conducted at the resort and be collected by the private clinic at your expense. Just get in touch with us at Reception so we can schedule it for you.

  7. COLLECTIVE CARE

    These are the measures we take in our resorts to keep you, our Team Members, and our communities safe.

    • All Team Members maintain protective measures
    • Physical distancing protocol using signage and markings throughout the properties
    • Hand-sanitising stations throughout the properties
    • Increased cleaning and disinfection cycles to ensure optimal hygiene standards
    • Daily temperature checks for everyone accessing the hotels at all entry/exit points
    • A trained Covid-19 Officer responsible for ensuring compliance with each property's new operational regulations and procedures
    • Doctor on call 24/7 and resident nurse available in all properties

    Guestrooms

    • Minibars will remain empty with a wide selection of items available upon request

    Public Areas and Facilities

    • Hand-sanitising stations throughout all public areas
    • Frequent sanitisation of high-touch points areas using fogging equipment, electrostatic sprayers and wipes
    • Regular sanitisation of high-touch areas (changing rooms, door handles, mirrors, hooks etc)

    Public Bathrooms

    • Non-contact single-use tissue dispenser

    Pool and Beach Facilities

    • Re-arrangement of sunbeds to comply with physical distancing requirements
    • Cleaning and sanitisation of sunbeds after each use with a "Cleaned and Sanitised" sign after sanitisation is completed
    • Frequent sanitisation of outdoor showers

    Restaurants & Bars

    • Menus are presented either via iPads which are sanitised after each use and/or QR codes so guests can access our menus on their own devices
    • Buffet area or live cooking stations shielded with glass protection screens
    • Table arrangements adjusted to allow for physical distancing in all restaurants and bars
    • Sanitisation of tables will be carried out after each guest. Outlets are sanitised after each service

    Spa

    • Treatment rooms sanitised thoroughly between treatments
    • In changing rooms, clean towels are arranged in individual lockers. Lockers and showers are sanitised after every use
    • Seating and loungers are rearranged to enable physical distancing

    Fitness and Wellness

    • Advance booking for selected time slots required
    • Thorough cleaning and sanitisation of all gym equipment in between time blocks
    • Private fitness and wellness sessions indoors will be replaced by outdoor wellness classes(maximum 6 persons per class)

    OUR CANCELLATION AND REBOOKING POLICY

    Our Cancellation and Rebooking Policy for Mauritius and Reunion

    Cancellation Policy

    No penalty until 7 days prior to arrival, with a full refund of prepaid amounts, as from 01.01.2022.

    Exception: No penalty until 14 days prior to arrival for the stay period 23.12.22 – 06.01.23 for Mauritian properties & 23.12.22 – 02.01.23 for Reunion Island properties, with prepaid amounts fully refunded.

    Postponed Stays Policy

    Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to arrival for stay dates until 31 October 2023. Exception: Until 14 days prior to arrival for the stay period 23.12.22 - 06.01.23

    The then applicable pricing and conditions, combinable with any active offers at the time of rebooking, will apply for the new stay dates.

    Our Cancellation and Rebooking Policy for the Maldives

    Cancellation Policy

    All reservations for arrivals until 22 December 2022 will not be subject to any cancellation charges until 14 days prior to arrival and any prepared amounts will be entitled for new travel date changes.

    For all reservations for arrivals from 23 December 2022 to 10 January 2023 cancellations up to 40 days prior to arrival will be free of charge and any prepared amounts will be entitled for new travel date changes.

    Postponed Stays Policy

    For postponed stays with original arrival dates between now and 22 December 2022, no rebooking charges will apply, and the new stay dates will be confirmed at the same originally booked rate for new stay dates up to and inclusive of 22 December 2022.

    For new stay dates from 23 December 2022 onwards, these stays will be confirmed at the rate applicable.

    Our Cancellation and Rebooking Policy for China

    Cancellation Policy

    No penalty until 7 days prior to arrival, with a full refund of prepaid amounts.

    Postponed Stays Policy

    Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to arrival for stay dates until 31 October 2023.

    The then applicable pricing and conditions, combinable with any active offers at the time of rebooking, will apply for the new stay dates.

    All of the above may be subject to change.

INTRODUCING THE NEW LUX* GRAND BAIE IN MAURITIUS: INNOVATIVE ELEGANCE BY
KELLY HOPPEN AND JEAN-FRANCOIS ADAM

Innovative luxury hotel group LUX* Resorts & Hotels, has opened its doors to LUX* Grand Baie, a new generation boutique-style hotel and the first of its kind in the Indian Ocean. Its elegant and distinctive look is born out of a collaboration between multi-award winning British interior designer Kelly Hoppen CBE, who has worked with The Lux Collective for over a decade, and Mauritian architect Jean-Francois Adam.

Kelly Hoppen commented, “When I was asked to create a scheme for the hotel, I wanted to create something that didn’t exist in Mauritius, a different experience, a different aesthetic altogether.

Located on the beach, the hotel provides state-of-the-art luxury in a serene setting. The second guests enter LUX* Grand Baie, they are met with incredible scale and a multitude of exquisite neutrals and natural textures, which exude endless sophistication and comfort. Offering a total of 116 suites, villas and residences, every element at the hotel is carefully orchestrated for the guests to melt into the interiors. Each area of the hotel has an individual, international feel to it, although with a strong sense of flow and community.

My vision was to capture the beauty of the land and sea in a playful, vibrant and elegant way. The eclectic interior design and the neutral palette effortlessly dance with the incredible work of Mauritian architect Jean-Francois Adam, as well as with the turquoise lagoon, the lush gardens, and the powder-white beach. The enduring quality of all components will stand the test of time, providing the most peaceful, sustainable and comfortable haven for all guests. Seeing my initial vision come to life is a sensational feeling, all to which I have CEO Paul Jones and The Lux Collective to thank” said Kelly Hoppen.

The Entrance
The lobby area was very important in the creation of LUX* Grand Baie; it has been designed to not just be about the arrival, but the staying. Kelly and LUX* Resorts wanted to create a space where community naturally grows. Whether guests are enjoying a coffee at Maison LUX* or sitting on one of the six-metre sofas looking out onto the ocean, meeting other guests, or having a drink; this space has been designed to be multi-functional. The vaulted ceilings with the extraordinary wooden and glass Perspex circles, mixed with the black stone and wood inevitably sets the tone of East meeting West.

Beach Rouge
Beach Rouge is LUX* Resorts & Hotels’ signature beach club concept, offering locally-sourced cuisine throughout the day, and a resident DJ at night. Kelly explained that “designing the iconic Beach Rouge at LUX* Grand Baie was special, as the vast area we had to play with was rare in such a setting. From the spacious bar area to the playful pool with daybeds merged into it, to hidden places to relax, this place is one of my favourites”. Beach Rouge encompasses all occasions and moods, whether guests are looking for something simple or lavish.

Bisou
The adults-only Bisou rooftop is a first in Mauritius. Exquisite shading orchestrated with subtle greys, blacks and whites, accompanied by a 22-metre infinity pool overlooking the lagoon, gives guests a feeling of floating over the Indian Ocean. The area, with an in-water dining experience and playful swings, has been designed to cater for all-day lazing, or simply enjoying a sundowner watching the spectacular Mauritian sunset.

Ai KISU
When designing the signature Asian restaurant, Kelly and LUX* Resorts wanted to create something with an extraordinary atmosphere. The striking fire cauldron, the feast of brass, wood and the mirrored ceiling melt perfectly with the dimmed and seductive lights. The open kitchens behind the glass walls contribute beautifully; dramatically building the story of each dish being cooked and served. From the restaurant to Club Ai KISU, they have considered the flow of what comes next, where guests’ eyes wander, and what they indulge in with all of their senses.

Junior Suites
The Junior Suites are incredibly spacious with crittall doors to utilise the space and light from the lush gardens. Taupe woods, dark detailing, and mindfully chosen linen all come together in perfect harmony. The terrazzo bathroom as well as the curved architecture, gives the suites their charming character.

The Villas
For guests looking for spacious and private luxury living; this is it. The spiral, whipped cream staircase is paired with spacious areas for all occasions with family and friends. Guests can rest, relax and play in this unique space where neutrals are accompanied with splashes of colour, and marbles and stones set the tone.

The Residences
The Residences are unique, but they mirror the same neutral tones with black accents. They feature an expansive pool, four-poster bed, and a mix and layering of marbles with stone and wood. Kelly explained “It is important, when on holiday, to feel that you are experiencing something different – a level of luxury that also feels like your home away from home.

LUX* Me Spa
The spa is one of the standout spaces in the hotel. Parisian style is a key source of inspiration here, with a chic elegance fused with a more organic and simple Mauritian aesthetic, complemented with hints of Miami glamour in the gym. Kelly described that “designing a spa is one of my biggest pleasures – it’s a space where you should feel completely nurtured, relaxed, and at one with yourself, which we have achieved at LUX* Grand Baie Resort & Residences.

Unveiling Offer
Book a stay at LUX* Grand Baie before 28 February to enjoy a 22 per cent deduction of the best available rate. Valid for all stays before 31 December 2022.

Reservations: www.luxgrandbaie.com or email reservation@theluxcollective.com.

Press contact: BIRD Travel PR / hello@birdtravelpr.com.