Travel today

Updated on 07/07/2022

As the world reopens, travel is getting a little easier. The secret to a seamless trip is extra planning. Be sure to check your country's regulations. Here's the status of our destinations:

Mauritius

Great news! Mauritius is fully open! We compiled the most frequently asked questions below. We also invite you to consult the official Mauritius Tourism Promotion Authority website for the latest updates and more detailed information: https://mauritiusnow.com

La Reunion

Social distancing is recommended but is no longer mandatory. Masks are not required indoors and outdoors, including in transportation (even if it is still recommended). To visit Reunion Island, it is compulsory for unvaccinated people to present a Covid-19 test (PCR test less than 72 hours or Antigen test less than 48 hours). Vaccinated travellers do not need to present any test upon departure. Since 14 May, ‘reasonable excuses’ are not required for unvaccinated travellers (however a negative Covid test is still compulsory).

China

Over in China, the doors to our resorts and retreats are open to domestic travellers only, as borders remain closed for now. A health QR code is required upon check-in. Local travellers from high and middle-risk areas should check in with their regional's regulations.

Maldives

The Maldives' one island=one resort has made it an alluring destination since day 1.

You are no longer required to present a PCR negative test result upon arrival to the Maldives. This applies to both vaccinated and non-vaccinated travellers. Wearing a face mask is no longer mandatory, except at health facilities.

You must fill out an online Traveller Health Declaration (https://imuga.immigration.gov.mv/) within 48h of your departure to and from the Maldives.

If you are coming from another resort, island or boat, you are no longer required to do a PCR test prior to your arrival at LUX* South Ari Atoll.

As part of the Collective Care Program, all Team Members maintain protective measures, and public facilities are sanitized frequently to keep you, our Team Members, and our communities safe.

COVID-19 insurance: The Maldives offers a COVID-19 insurance which travellers can purchase prior to their arrival. It covers medical expenses, isolation and transportation costs.

Package: https://myallied.mv/type/inbound-allied/new
FAQs: https://allied.mv/insurance-plan/allied-inbound

FREQUENTLY ASKED QUESTIONS TRAVELLING TO MAURITIUS

What is the protocol to travel to Mauritius?

From the 1st of July 2022, all travellers (both vaccinated and unvaccinated) can travel freely to Mauritius. There is no need to present a PCR test at embarkation, and no PCR test will be carried out upon arrival.
I want to travel to Mauritius. Which of your resorts can I stay in?

You can stay at LUX* Grand Baie, LUX* Grand Gaube, LUX* Le Morne, SALT of Palmar, and Tamassa Bel Ombre. Note that SALT of Palmar is adults-only.
Are the hotel staff vaccinated?

All of our Team Members and their immediate families have been vaccinated. We also take daily temperature checks of all Team Members, as well as all precautions to prevent the spread of COVID-19.
Do I have to wear a mask?

As from the 1st July 2022, you are no longer required to wear a mask except in certain public areas including airports, public transport, and hospitals.
How do I get from the airport to the hotel?

After going through baggage claim, you can reach your hotel by organised transfer, taxi, rental car, or any other means of transportation. Just be sure to disinfect your hands, wear a mask and roll down the windows!
My home country requires a PCR test before boarding my return flight.
Will that be readily available?

Yes. The test can be conducted at the resort and be collected by the private clinic at your expense. Just get in touch with us at Reception so we can schedule it for you.

COLLECTIVE CARE

These are the measures we take in our resorts to keep you, our Team Members, and our communities safe.

All Team Members maintain protective measures
Physical distancing protocol using signage and markings throughout the properties
Hand-sanitising stations throughout the properties
Increased cleaning and disinfection cycles to ensure optimal hygiene standards
Daily temperature checks for everyone accessing the hotels at all entry/exit points
A trained Covid-19 Officer responsible for ensuring compliance with each property's new operational regulations and procedures
Doctor on call 24/7 and resident nurse available in all properties

Guestrooms

Minibars will remain empty with a wide selection of items available upon request

Public Areas and Facilities

Hand-sanitising stations throughout all public areas
Frequent sanitisation of high-touch points areas using fogging equipment, electrostatic sprayers and wipes
Regular sanitisation of high-touch areas (changing rooms, door handles, mirrors, hooks etc)

Public Bathrooms

Non-contact single-use tissue dispenser

Pool and Beach Facilities

Re-arrangement of sunbeds to comply with physical distancing requirements
Cleaning and sanitisation of sunbeds after each use with a "Cleaned and Sanitised" sign after sanitisation is completed
Frequent sanitisation of outdoor showers

Restaurants & Bars

Menus are presented either via iPads which are sanitised after each use and/or QR codes so guests can access our menus on their own devices
Buffet area or live cooking stations shielded with glass protection screens
Table arrangements adjusted to allow for physical distancing in all restaurants and bars
Sanitisation of tables will be carried out after each guest. Outlets are sanitised after each service

Spa

Treatment rooms sanitised thoroughly between treatments
In changing rooms, clean towels are arranged in individual lockers. Lockers and showers are sanitised after every use
Seating and loungers are rearranged to enable physical distancing

Fitness and Wellness

Advance booking for selected time slots required
Thorough cleaning and sanitisation of all gym equipment in between time blocks
Private fitness and wellness sessions indoors will be replaced by outdoor wellness classes(maximum 6 persons per class)

OUR CANCELLATION AND REBOOKING POLICY

Our Cancellation and Rebooking Policy for Mauritius and Reunion

Cancellation Policy

No penalty until 7 days prior to arrival, with a full refund of prepaid amounts, as from 01.01.2022.

Exception: No penalty until 14 days prior to arrival for the stay period 23.12.22 – 06.01.23 for Mauritian properties & 23.12.22 – 02.01.23 for Reunion Island properties, with prepaid amounts fully refunded.

Postponed Stays Policy

Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to arrival for stay dates until 31 October 2023. Exception: Until 14 days prior to arrival for the stay period 23.12.22 - 06.01.23

The then applicable pricing and conditions, combinable with any active offers at the time of rebooking, will apply for the new stay dates.

Our Cancellation and Rebooking Policy for the Maldives

Cancellation Policy

All reservations for arrivals until 22 December 2022 will not be subject to any cancellation charges until 14 days prior to arrival and any prepared amounts will be entitled for new travel date changes.

For all reservations for arrivals from 23 December 2022 to 10 January 2023 cancellations up to 40 days prior to arrival will be free of charge and any prepared amounts will be entitled for new travel date changes.

Postponed Stays Policy

For postponed stays with original arrival dates between now and 22 December 2022, no rebooking charges will apply, and the new stay dates will be confirmed at the same originally booked rate for new stay dates up to and inclusive of 22 December 2022.

For new stay dates from 23 December 2022 onwards, these stays will be confirmed at the rate applicable.

Our Cancellation and Rebooking Policy for China

Cancellation Policy

No penalty until 7 days prior to arrival, with a full refund of prepaid amounts.

Postponed Stays Policy

Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to arrival for stay dates until 31 October 2023.

The then applicable pricing and conditions, combinable with any active offers at the time of rebooking, will apply for the new stay dates.

All of the above may be subject to change.

23RD WORLD TRAVEL AWARDS LUX* RESORTS & HOTELS WON THE "INDIAN OCEAN'S LEADING BOUTIQUE HOTEL BRAND 2016".

Thanks to its experience in the hospitality industry, LUX* Resorts & Hotels has won four prestigious prizes, among which the "Indian Ocean's Leading Boutique Hotel Brand 2016", during the 23rd ceremony of the World Travel Awards for its hotels in Mauritius and Reunion Island. These awards demonstrate once again the expertise and culinary know-how of the group and the importance given to customer satisfaction.

This 23rd ceremony of the World Travel Awards Africa & Indian Ocean was held on April 9, 2016 in Zanzibar, Tanzania. LUX* Belle Mare won the prizes of "Indian Ocean's Leading Culinary Hotel 2016" and "Mauritius’ Leading Family Resort 2016". LUX* Saint Gilles of Reunion Island received an award in the category "Reunion Island's Leading Hotel 2016".

The World Travel Awards are remitted by professionals and customers of the aviation sector and hotel industry worldwide. "We are delighted that our brand and hotels have once again been recognized internationally. These new awards, which are the equivalent of the ‘Oscars’ in the tourism sector, would not have been possible without the dedication and team spirit of our staff. I want to thank all members of our staff who are doing their best every day toensure the satisfaction of our customers," said Paul Jones, CEO of LUX* Resorts & Hotels.

The directors of the award-winning hotels were invited to attend the gala ceremony of the World Travel Awards Africa & Indian Ocean. They had the opportunity to network with people operating in the hospitality sector.

The World Travel Agents was established in 1993 to acknowledge, reward and celebrate excellence in all key sectors of the tourism industry, travel and hospitality. Today, the World Travel Awards™ brand is recognized worldwideas the ultimate mark of quality, with winners setting the benchmark to which all others aspire.

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