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    Travel today

    Updated on 07/07/2022

    As the world reopens, travel is getting a little easier. The secret to a seamless trip is extra planning. Be sure to check your country's regulations. Here's the status of our destinations:

     

    Mauritius

    Great news! Mauritius is fully open! We compiled the most frequently asked questions below. We also invite you to consult the official Mauritius Tourism Promotion Authority website for the latest updates and more detailed information: https://mauritiusnow.com

    La Reunion

    Social distancing is recommended but is no longer mandatory. Masks are not required indoors and outdoors, including in transportation (even if it is still recommended). To visit Reunion Island, it is compulsory for unvaccinated people to present a Covid-19 test (PCR test less than 72 hours or Antigen test less than 48 hours). Vaccinated travellers do not need to present any test upon departure. Since 14 May, ‘reasonable excuses’ are not required for unvaccinated travellers (however a negative Covid test is still compulsory).

    China

    Over in China, the doors to our resorts and retreats are open to domestic travellers only, as borders remain closed for now. A health QR code is required upon check-in. Local travellers from high and middle-risk areas should check in with their regional's regulations.

    Maldives

    The Maldives' one island=one resort has made it an alluring destination since day 1.

    You are no longer required to present a PCR negative test result upon arrival to the Maldives. This applies to both vaccinated and non-vaccinated travellers. Wearing a face mask is no longer mandatory, except at health facilities.

    You must fill out an online Traveller Health Declaration (https://imuga.immigration.gov.mv/) within 48h of your departure to and from the Maldives.

    If you are coming from another resort, island or boat, you are no longer required to do a PCR test prior to your arrival at LUX* South Ari Atoll.

    As part of the Collective Care Program, all Team Members maintain protective measures, and public facilities are sanitized frequently to keep you, our Team Members, and our communities safe.

    COVID-19 insurance: The Maldives offers a COVID-19 insurance which travellers can purchase prior to their arrival. It covers medical expenses, isolation and transportation costs.

    Package: https://myallied.mv/type/inbound-allied/new
    FAQs: https://allied.mv/insurance-plan/allied-inbound

    FREQUENTLY ASKED QUESTIONS TRAVELLING TO MAURITIUS

  1. What is the protocol to travel to Mauritius?

    From the 1st of July 2022, all travellers (both vaccinated and unvaccinated) can travel freely to Mauritius. There is no need to present a PCR test at embarkation, and no PCR test will be carried out upon arrival.

  2. I want to travel to Mauritius. Which of your resorts can I stay in?

    You can stay at LUX* Grand Baie, LUX* Grand Gaube, LUX* Le Morne, SALT of Palmar, and Tamassa Bel Ombre. Note that SALT of Palmar is adults-only.

  3. Are the hotel staff vaccinated?

    All of our Team Members and their immediate families have been vaccinated. We also take daily temperature checks of all Team Members, as well as all precautions to prevent the spread of COVID-19.

  4. Do I have to wear a mask?

    As from the 1st July 2022, you are no longer required to wear a mask except in certain public areas including airports, public transport, and hospitals.

  5. How do I get from the airport to the hotel?

    After going through baggage claim, you can reach your hotel by organised transfer, taxi, rental car, or any other means of transportation. Just be sure to disinfect your hands, wear a mask and roll down the windows!

  6. My home country requires a PCR test before boarding my return flight.
    Will that be readily available?

    Yes. The test can be conducted at the resort and be collected by the private clinic at your expense. Just get in touch with us at Reception so we can schedule it for you.

  7. COLLECTIVE CARE

    These are the measures we take in our resorts to keep you, our Team Members, and our communities safe.

    • All Team Members maintain protective measures
    • Physical distancing protocol using signage and markings throughout the properties
    • Hand-sanitising stations throughout the properties
    • Increased cleaning and disinfection cycles to ensure optimal hygiene standards
    • Daily temperature checks for everyone accessing the hotels at all entry/exit points
    • A trained Covid-19 Officer responsible for ensuring compliance with each property's new operational regulations and procedures
    • Doctor on call 24/7 and resident nurse available in all properties

    Guestrooms

    • Minibars will remain empty with a wide selection of items available upon request

    Public Areas and Facilities

    • Hand-sanitising stations throughout all public areas
    • Frequent sanitisation of high-touch points areas using fogging equipment, electrostatic sprayers and wipes
    • Regular sanitisation of high-touch areas (changing rooms, door handles, mirrors, hooks etc)

    Public Bathrooms

    • Non-contact single-use tissue dispenser

    Pool and Beach Facilities

    • Re-arrangement of sunbeds to comply with physical distancing requirements
    • Cleaning and sanitisation of sunbeds after each use with a "Cleaned and Sanitised" sign after sanitisation is completed
    • Frequent sanitisation of outdoor showers

    Restaurants & Bars

    • Menus are presented either via iPads which are sanitised after each use and/or QR codes so guests can access our menus on their own devices
    • Buffet area or live cooking stations shielded with glass protection screens
    • Table arrangements adjusted to allow for physical distancing in all restaurants and bars
    • Sanitisation of tables will be carried out after each guest. Outlets are sanitised after each service

    Spa

    • Treatment rooms sanitised thoroughly between treatments
    • In changing rooms, clean towels are arranged in individual lockers. Lockers and showers are sanitised after every use
    • Seating and loungers are rearranged to enable physical distancing

    Fitness and Wellness

    • Advance booking for selected time slots required
    • Thorough cleaning and sanitisation of all gym equipment in between time blocks
    • Private fitness and wellness sessions indoors will be replaced by outdoor wellness classes(maximum 6 persons per class)

    OUR CANCELLATION AND REBOOKING POLICY

    Our Cancellation and Rebooking Policy for Mauritius and Reunion

    Cancellation Policy

    No penalty until 7 days prior to arrival, with a full refund of prepaid amounts, as from 01.01.2022.

    Exception: No penalty until 14 days prior to arrival for the stay period 23.12.22 – 06.01.23 for Mauritian properties & 23.12.22 – 02.01.23 for Reunion Island properties, with prepaid amounts fully refunded.

    Postponed Stays Policy

    Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to arrival for stay dates until 31 October 2023. Exception: Until 14 days prior to arrival for the stay period 23.12.22 - 06.01.23

    The then applicable pricing and conditions, combinable with any active offers at the time of rebooking, will apply for the new stay dates.

    Our Cancellation and Rebooking Policy for the Maldives

    Cancellation Policy

    All reservations for arrivals until 22 December 2022 will not be subject to any cancellation charges until 14 days prior to arrival and any prepared amounts will be entitled for new travel date changes.

    For all reservations for arrivals from 23 December 2022 to 10 January 2023 cancellations up to 40 days prior to arrival will be free of charge and any prepared amounts will be entitled for new travel date changes.

    Postponed Stays Policy

    For postponed stays with original arrival dates between now and 22 December 2022, no rebooking charges will apply, and the new stay dates will be confirmed at the same originally booked rate for new stay dates up to and inclusive of 22 December 2022.

    For new stay dates from 23 December 2022 onwards, these stays will be confirmed at the rate applicable.

    Our Cancellation and Rebooking Policy for China

    Cancellation Policy

    No penalty until 7 days prior to arrival, with a full refund of prepaid amounts.

    Postponed Stays Policy

    Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to arrival for stay dates until 31 October 2023.

    The then applicable pricing and conditions, combinable with any active offers at the time of rebooking, will apply for the new stay dates.

    All of the above may be subject to change.

LUX* RESORTS & HOTELS LAUNCHES DUAL DESTINATION PACKAGE-MAURITIUS AND REUNION

The only resort company in the Indian Ocean to run hotels in both Mauritius and Reunion Island, LUX* Resorts & Hotels now offers an exciting dual destination package for the two Vanilla Islands. Separated by 165 miles of sparkling Indian Ocean, Mauritius and Reunion are small but incredibly rich in natural beauty, cultural diversity and a huge variety of fun and interesting activities. The two sister islands share many similarities but can also be strikingly different, which makes them a perfect pair for an enriching holiday. Thanks to the new package put in place by LUX*, discerning travellers can now experience the unique cultures and flavours of both islands in one fantastic holiday! It can start with a leisurely Mauritian beach break before switching smoothly into action mode on vibrant Reunion Island, or vice versa. It’s up to our guests to design their ideal trip. 

Reunion Island – The land of colour and contrasts 
Reunion Island is a French administrative territory; its history, culture and cuisine give this colourful volcanic island situated in the very heart of the Indian Ocean, a massive dose of charm. 
Located in the Indian Ocean, east of Madagascar and about 200 km from Mauritius, Reunion is a true island of contrasts, with the active volcano of Piton de la Fournaise on its south coast, 27 km of pristine beaches to the west, and lush mountain terrain in between. It is the perfect destination for travellers seeking both a relaxing island holiday and an action-packed adventure trip. They can hike the island’s unique cirques and the active Piton de la Fournaise volcano; visit the UNESCO World Heritage status natural park to see the island’s native flora and fauna up close; go can-yoning over La Réunion’s many waterfalls or take to the ocean with a scuba diving or surfing expedition. 

The island also features almost 1000 km of hiking trails over incredibly contrasting landscapes. To spice up their holiday and satisfy their appetite for colours and contrasts, travellers should indulge in an authentic Creole meal. Reunion’s culinary tradition comes a long way and it is just as refined as its ingredients are exotic. 

Pure joy to the palate! Naturally, to make it a rounded trip, we suggest that they treat themselves to a luxurious bolt hole during their stay. A unique fusion of Creole energy and colonial elegance, LUX* Ile de la Réunion is the only five-star resort on the island to enjoy the flawless sands and coral-sheltered lagoon of l'Hermitage - all just a short journey from the rugged pitons and cirques of Réunion's UNESCO World Heritage Site.

Mauritius-it’s a pleasure! 
Set at the crossroads of the old oceanic spice routes, Mauritius is an incredible amalgam of colours and cultures. Much of this diversity comes from its historical past – a relatively recent history marked by French and British rule, and waves of consecutive population from Africa, India and China. The result today is a rich tapestry of people, languages and religious traditions, a unique social fabric, a proud nation. This dappled history can be seen in the splendid French plantation houses and gardens, at Aapravasi Ghat where the first Indian labourers landed, in bustling China town in the capital Port Louis, in the beat of African rhythms of the sega dance. The call of the muezzin mingles with the sound of temple bells and the chimes of the local chapel. 

There are volcanic mountains to scale, thick tropical foliage to explore, fair winds to catch in billowing sails, lagoons to make a bigger splash, waves to surf, or bounce over with a kite or windsurf. It goes without saying that Mauritius is a great place to scuba dive, snorkel, and maybe pull in an occasional marlin of world-class proportions. Located on some of the most spectacular beaches on the island, the LUX* Resorts & Hotels in Mauritius offer highly personalized stays that are spontaneous, fun and luxurious without ostentation. They are ideal base-stations for the exploration of the island -and equally ideal for a quiet, indulgent tropical beach break. 

LUX* Resorts & Hotels currently offers an exceptional combo offer for these two splendid islands, which could easily turn to be a trip of a lifetime! Check online the exceptional combo offer