-
What is the protocol to travel to Mauritius?
From the 1st of July 2022, all travellers (both vaccinated and unvaccinated) can travel freely to Mauritius. There is no need to present a PCR test at embarkation, and no PCR test will be carried out upon arrival.
-
I want to travel to Mauritius. Which of your resorts can I stay in?
You can stay at LUX* Grand Baie, LUX* Grand Gaube, LUX* Le Morne, SALT of Palmar, and Tamassa Bel Ombre. Note that SALT of Palmar is adults-only.
-
Are the hotel staff vaccinated?
All of our Team Members and their immediate families have been vaccinated. We also take daily temperature checks of all Team Members, as well as all precautions to prevent the spread of COVID-19.
-
Do I have to wear a mask?
As from the 1st July 2022, you are no longer required to wear a mask except in certain public areas including airports, public transport, and hospitals.
-
How do I get from the airport to the hotel?
After going through baggage claim, you can reach your hotel by organised transfer, taxi, rental car, or any other means of transportation. Just be sure to disinfect your hands, wear a mask and roll down the windows!
-
My home country requires a PCR test before boarding my return flight.
Will that be readily available?Yes. The test can be conducted at the resort and be collected by the private clinic at your expense. Just get in touch with us at Reception so we can schedule it for you.
- All Team Members maintain protective measures
- Physical distancing protocol using signage and markings throughout the properties
- Hand-sanitising stations throughout the properties
- Increased cleaning and disinfection cycles to ensure optimal hygiene standards
- Daily temperature checks for everyone accessing the hotels at all entry/exit points
- A trained Covid-19 Officer responsible for ensuring compliance with each property's new operational regulations and procedures
- Doctor on call 24/7 and resident nurse available in all properties
- Minibars will remain empty with a wide selection of items available upon request
- Hand-sanitising stations throughout all public areas
- Frequent sanitisation of high-touch points areas using fogging equipment, electrostatic sprayers and wipes
- Regular sanitisation of high-touch areas (changing rooms, door handles, mirrors, hooks etc)
- Non-contact single-use tissue dispenser
- Re-arrangement of sunbeds to comply with physical distancing requirements
- Cleaning and sanitisation of sunbeds after each use with a "Cleaned and Sanitised" sign after sanitisation is completed
- Frequent sanitisation of outdoor showers
- Menus are presented either via iPads which are sanitised after each use and/or QR codes so guests can access our menus on their own devices
- Buffet area or live cooking stations shielded with glass protection screens
- Table arrangements adjusted to allow for physical distancing in all restaurants and bars
- Sanitisation of tables will be carried out after each guest. Outlets are sanitised after each service
- Treatment rooms sanitised thoroughly between treatments
- In changing rooms, clean towels are arranged in individual lockers. Lockers and showers are sanitised after every use
- Seating and loungers are rearranged to enable physical distancing
- Advance booking for selected time slots required
- Thorough cleaning and sanitisation of all gym equipment in between time blocks
- Private fitness and wellness sessions indoors will be replaced by outdoor wellness classes(maximum 6 persons per class)
Travel today
Updated on 07/07/2022
As the world reopens, travel is getting a little easier. The secret to a seamless trip is extra planning. Be sure to check your country's regulations. Here's the status of our destinations:
Mauritius
Great news! Mauritius is fully open! We compiled the most frequently asked questions below. We also invite you
to consult the official Mauritius Tourism Promotion Authority website for the latest updates and more detailed
information: https://mauritiusnow.com
La Reunion
Social distancing is recommended but is no longer mandatory. Masks are not required indoors and outdoors, including
in transportation (even if it is still recommended). To visit Reunion Island, it is compulsory for unvaccinated
people to present a Covid-19 test (PCR test less than 72 hours or Antigen test less than 48 hours). Vaccinated
travellers do not need to present any test upon departure. Since 14 May, ‘reasonable excuses’ are not required
for unvaccinated travellers (however a negative Covid test is still compulsory).
China
Over in China, the doors to our resorts and retreats
are open to domestic travellers only, as borders
remain closed for now. A health QR code is required
upon check-in. Local travellers from high and middle-risk
areas should check in with their regional's regulations.
Maldives
The Maldives' one island=one resort has made it an alluring destination since day 1.
You are no longer required to present a PCR negative test result upon arrival to the Maldives. This applies to both
vaccinated and non-vaccinated travellers. Wearing a face mask is no longer mandatory, except at health facilities.
You must fill out an online Traveller Health Declaration
(https://imuga.immigration.gov.mv/) within 48h of
your departure to and from the Maldives.
If you are coming from another resort, island or boat, you are no longer required to do a PCR test
prior to your arrival at LUX* South Ari Atoll.
As part of the Collective Care Program, all Team Members maintain protective measures, and public facilities are
sanitized frequently to keep you, our Team Members, and our communities safe.
COVID-19 insurance: The Maldives offers a COVID-19 insurance which travellers
can purchase prior to their arrival. It covers medical expenses, isolation and transportation costs.
Package: https://myallied.mv/type/inbound-allied/new
FAQs: https://allied.mv/insurance-plan/allied-inbound
FREQUENTLY ASKED QUESTIONS TRAVELLING TO MAURITIUS
COLLECTIVE CARE
These are the measures we take in our resorts to keep you, our Team Members, and our communities safe.
Guestrooms
Public Areas and Facilities
Public Bathrooms
Pool and Beach Facilities
Restaurants & Bars
Spa
Fitness and Wellness
OUR CANCELLATION AND REBOOKING POLICY
Our Cancellation and Rebooking Policy for Mauritius and Reunion
Cancellation Policy
No penalty until 7 days prior to arrival, with a full refund of prepaid amounts, as from 01.01.2022.
Exception: No penalty until 14 days prior to arrival for the stay period 23.12.22 – 06.01.23 for Mauritian
properties & 23.12.22 – 02.01.23 for Reunion Island properties, with prepaid amounts fully refunded.
Postponed Stays Policy
Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to
arrival for stay dates until 31 October 2023. Exception: Until 14 days prior to arrival for the stay
period 23.12.22 - 06.01.23
The then applicable pricing and conditions, combinable with any active
offers at the time of rebooking, will apply for the new stay dates.
Our Cancellation and Rebooking Policy for the Maldives
Cancellation Policy
All reservations for arrivals until 22 December 2022 will not be subject to any
cancellation charges until 14 days prior to arrival and any prepared amounts will be
entitled for new travel date changes.
For all reservations for arrivals from 23 December 2022 to 10 January 2023 cancellations up to 40 days
prior to arrival will be free of charge and any prepared amounts will be entitled for
new travel date changes.
Postponed Stays Policy
For postponed stays with original arrival dates between now and 22 December 2022,
no rebooking charges will apply, and the new stay dates will be confirmed at the same
originally booked rate for new stay dates up to and inclusive of 22 December 2022.
For new stay dates from 23 December 2022 onwards, these stays will be confirmed at the rate
applicable.
Our Cancellation and Rebooking Policy for China
Cancellation Policy
No penalty until 7 days prior to arrival, with a full refund of prepaid amounts.
Postponed Stays Policy
Should a guest not wish to cancel the booking, the guest is welcome to postpone
their stay up to 7 days prior to arrival for stay dates until 31 October 2023.
The then applicable pricing and conditions, combinable with any active offers at the time of
rebooking, will apply for the new stay dates.
All of the above may be subject to change.
NEWS RELEASES
2022
LUX* BELLE MARE EMBRACES THE PLEDGE™ ON FOOD WASTE CERTIFICATION
This year, more than ever, LUX* Belle Mare affirms its commitment to operate as a responsible business, to reduce its impact on the environment and to adopt sustainable practices by embracing the PLEDGE™ on Food Waste Certification.
As part of this engagement towards environmental sustainability and concerned with its “Food Print”, LUX* Belle Mare ...
2018
BEAUTY AT YOUR FINGERTIPS
A holiday at LUX* Le Morne is about taking the time to spoil yourself with all the little luxuries there never seems to be enough time for in everyday life – like jazzing up your nails, for one thing. Freshly revamped and refurbished, the mani-pedi treatment room of the LUX* Me Spa now features an all-new, state-of-the-art nail bar designed to bring a touch of finesse to y...
2018
THE LUX* CHOCOLATE WORKSHOP
All you need in life is love - but a little chocolate now and then certainly doesn’t hurt. You love it. We love it. And that got us thinking… Introducing the LUX* Belle Mare Chocolate Workshop - a delicious dive into the world of the Master Chocolatier. Hosted by our resident pastry chef extraordinaire Pascal Galette and his magical team, they’ll guide you on an informative and inspi...
2018
BUNKER DOWN FOR THE NIGHT
The stars are sparkling, and so is the champagne: at Flute, LUX* Belle Mare’s sand-bank bunker, the romance turns
up as the sun goes down. Secluded from the rest of the resort, couples can while away the evening with their feet in
the sand, sipping an exclusive selection of champagne and sparkling wine and dining on tapas in our private dug-out
beach lounge, soundtrack...
2018
AN ISLAND BUILT FOR TWO
The clink of champagne glasses as you while away a lazy afternoon in your suspended daybed
cocoon; the colourful flicker of fish in the crystal waters of your own patch of ocean; the
just-us decadence of a midnight dip beneath the stars in your private pool – it’s no wonder that
our Romantic Pool Villas are the hideaways of choice for couples looking for loved-up luxury.
Whe...
2018
BAREFOOT LUX*
Powder-soft sands, warm azure waters, gently swaying palms… the beach at LUX* Belle Mare can be hard to leave. Luckily you rarely need to – thanks to the Sandy Toes Bar, everything you need is just steps from your sun lounger. This beach-based entertainment HQ is your on-call concierge for cocktails, beach activity bookings, weather forecasts (sunny), and instant info on everything h...
2017
A WORLD OF FLAVOURS AT LUX* BELLE MARE
As part of its mission to help people celebrate life, LUX* Belle Mare in Mauritius announces its first food festival: LUX* Chefs’ Week opens on 23 June.
Since its reopening in September 2014, LUX* Belle Mare has celebrated the glorious diversity of global gastronomy, offering its guests sophisticated all-day-dining experience, where numerous cultures and...
2016
DID YOU KNOW THAT SCRUCAP WINES BY LUX* RESORTS ARE FEATURED IN THE JOHN PLATTER WINE GUIDE 2017?
Scrucap wines by LUX* Resorts & Hotels have been honoured by a feature in the world known John
Platter wine guide. It is a great recognition by the South Africa’s first and still best-selling wine annual guide.
Guests of LUX* Resorts & Hotels staying in Mauritius, Réunion and the Maldi...
2015
LUX* MALDIVES REINFORCES LOCAL SUPPORT FOR CORAL REEFS CONSERVATION
In line with the continuous effort to safeguard the biodiversity and resilience of coral reefs throughout the South Ari Atoll, LUX* Maldives is happy to announce that its Marine Biologist Center will start implementing a coral reef monitoring project.
This new conservation project aims to preserve and protect the marine ecosystems around Dhidhoofinolhu island and increase the...
2015
DJS TO THE STARS PLAYLISTER SET THE TONE AT LUX* BELLE MARE MAURITIUS
A stretch of white beach facing the Indian Ocean, palm trees sashaying in the breeze, clusters of plump red pillows strewn right on the sand: this is Beach Rouge, LUX* Belle Mare’s buzzing seafront hangout; the place to be in Mauritius.
At night, its open-air terrace is an invitation to bliss out to Balearic beats, strikingly red cocktail in hand. This chille...
2015
LUX* RESORTS & HOTELS LAUNCHES DUAL DESTINATION PACKAGE-MAURITIUS AND REUNION
The only resort company in the Indian Ocean to run hotels in both Mauritius and Reunion Island, LUX* Resorts & Hotels now offers an exciting dual destination package for the two Vanilla Islands. Separated by 165 miles of sparkling Indian Ocean, Mauritius and Reunion are small but incredibly rich in ...
2014
TATLER'S BEST PERSONAL TRAINER OF THE YEAR STEPHEN PRICE AT LUX* BELLE MARE, MAURITIUS THIS FESTIVE SEASON, TO SHAPE UP YOUR BODY
Stephen Price, one of the most sought after fitness professionals in London, is at LUX* Belle Mare this Christmas Holiday season to personally tailor the LUX* Me Fitness programs with guests at the resort.
LUX* Resorts & Hotels has selected SP&Co to define its tailored fitness programs, so that guests can discover...
2014
THE BEST HOTEL IN REUNION ISLAND
For the third year in a row, LUX* Ile de la Réunion has been named the Best Hotel in Reunion Island at the 2014 World Travel Awards.
The World Travel Awards are considered to be the Oscars of the tourism industry, voted for by travel and tourism professionals w...
2014
LUX* GRAND GAUBE WELCOMES ZURIEL ODUWOLE
Amazing 12-year-old campaigner for girls’ education
Zuriel Oduwole’s mission is an extraordinary one. Only twelve-years-old, she has attracted international attention with her Dream Up, Speak Up, Stand Up campaign to bring about improvement in the education of girls in Africa so that they too can help the development of their various communities and bring about often mu...
2014
NOW HERE’S A CONNAISSEUR
Café LUX* has proved a big draw, attracting people of all ages. It’s the place where they serve decent coffee. This well-dressed young man is clearly having a great beach holiday at LUX* Le Morne. Hat, sungla...
2014
FOOD SAFETY - A TRIO OF SUCCESSES
An award ceremony recently took place at LUX* Resorts & Hotels Head Office in Floreal, when all three LUX* resorts in Mauritius, namely LUX* Belle Mare, ...
2014
LUX* ME 2014 WORLD LUXURY SPA AWARD WINNER
Great news for LUX* Resorts & Hotels! The LUX* Me spas have just been voted Best Luxury Spa Group in the Indian Ocean region. The prize has been announced by The World Luxury Hotel and Spa Awards, accepted as the pinnacle of achievement for Luxury Hotels & Spas worldwide. It is based on the spas’ outstanding achievement in service delivery ove...
