At LUX*, we know that it’s people who make a place. That’s why we invest so heavily in ours. Almost 3,000 individuals work with us across the world and, as a matter of policy, each of them – whether a manager or a massage therapist – has been recruited from the same geographic region as the property they work at. This ensures that every penny we pay our team members stays in the local economy.
As well as generous salaries, we aim to provide a stimulating, rewarding and progressive working environment, with an ongoing training programme and ample opportunity for career development at every level. To help us achieve this, we conduct regular engagement reviews to ensure that every team member’s needs are being met and that, wherever they are, our people share a sense of belonging.
LUX* - A Great Place to Work!
Our Purpose of “HELPING PEOPLE CELEBRATE LIFE!” also includes helping our Team Members. LUX* has been recognised in November 2017 by the Great Place to Work® Institute as one of the Best Places to work for! The best workplaces initiative researches and recognises leading organisations in over 45 countries worldwide. Based on data representing over 10 million team members, making it the world’s largest and most respected study of workplace excellence and people management practices.
The “Great Place to Work” methodology is recognised as rigorous and objective, setting the standard for defining great workplaces for business, academia and government use. They represent the definitive employer-of-choice and workplace quality recognition any company can receive.
Training on Human Rights
LUX* actively champions equality and diversity across our employees, guests and suppliers, and does not discriminate on the basis of race, religion, sexuality or gender identity. We have an expanding Human Rights training programme in place, helping us ensure that not only does every supplier we use meet the highest ethical standards, but also that the level of customer care we provide is unparalleled in the industry. The results of our frequent customer satisfaction surveys, covering every aspect of the guest experience, suggest that our approach is succeeding.
Our people look after our guests, so we look after our people.
Team Member Engagement Survey
As at 30 June 2015, there were 2,866 Team Members (including 822 new hires), up from 2,758 as at June 2014. Out of the 108 new Team Members, 58% was male. As a policy, Team Member is recruited from within the same geographical region as the hotels. The number of contracts for seasonal workers also increased from 568 to 574 over the same period. Investment in training was 22,701,985 million in 2015, up from 17,662,474 in 2014.
We use a “Team Member Engagement Survey” to measure the Team Member Morale; Personal and Professional Accomplishment; Interrelationships, Sense of Belonging and Recognition; Physical Comfort at Work, Ergonomics, Salary, Benefits, Fun and Excitement. These indicators are combined into three indices, namely the Global Index, the Leadership Index and the Loyalty Index. We are glad to note that the Loyalty Index progressed from 73 to 81 for LUX* Resorts and Hotels, while the Global Index and the Leadership Index progressed from 69 to 75 and 69 to 76. The Survey is a means to ensure that the aspirations of our Team Members are satisfied. It is also used to address the high turnover characterising the industry, as we devise incentives for Team Members to grow their careers within LUX* Resorts and Hotels, and also to encourage loyalty.
Diversity and Equal Opportunity
LUX* Resorts and Hotels employs people from a range of cultural backgrounds, all treated with equality. The same diversity and equal opportunity approach is extended to our guests, business partners, suppliers and community neighbours. The Group has three women in senior management positions out of eleven senior managers. Men and women are offered equal pay for equal work in all locations. In addition, the salary paid to our Team Members in most locations is superior to the minimum salary paid, with namely 1.05:1 in Reunion and 1.1:1 in Mauritius. In 2014-2015, 13 persons with one or another form of disability were employed compared to 10 persons in 2013-2014. There has been no reported incident of discrimination in our resorts and hotels in 2014-2015.