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    Travel today

    Updated on 07/07/2022

    As the world reopens, travel is getting a little easier. The secret to a seamless trip is extra planning. Be sure to check your country's regulations. Here's the status of our destinations:

     

    Mauritius

    Great news! Mauritius is fully open! We compiled the most frequently asked questions below. We also invite you to consult the official Mauritius Tourism Promotion Authority website for the latest updates and more detailed information: https://mauritiusnow.com

    La Reunion

    Social distancing is recommended but is no longer mandatory. Masks are not required indoors and outdoors, including in transportation (even if it is still recommended). To visit Reunion Island, it is compulsory for unvaccinated people to present a Covid-19 test (PCR test less than 72 hours or Antigen test less than 48 hours). Vaccinated travellers do not need to present any test upon departure. Since 14 May, ‘reasonable excuses’ are not required for unvaccinated travellers (however a negative Covid test is still compulsory).

    China

    Over in China, the doors to our resorts and retreats are open to domestic travellers only, as borders remain closed for now. A health QR code is required upon check-in. Local travellers from high and middle-risk areas should check in with their regional's regulations.

    Maldives

    The Maldives' one island=one resort has made it an alluring destination since day 1.

    You are no longer required to present a PCR negative test result upon arrival to the Maldives. This applies to both vaccinated and non-vaccinated travellers. Wearing a face mask is no longer mandatory, except at health facilities.

    You must fill out an online Traveller Health Declaration (https://imuga.immigration.gov.mv/) within 48h of your departure to and from the Maldives.

    If you are coming from another resort, island or boat, you are no longer required to do a PCR test prior to your arrival at LUX* South Ari Atoll.

    As part of the Collective Care Program, all Team Members maintain protective measures, and public facilities are sanitized frequently to keep you, our Team Members, and our communities safe.

    COVID-19 insurance: The Maldives offers a COVID-19 insurance which travellers can purchase prior to their arrival. It covers medical expenses, isolation and transportation costs.

    Package: https://myallied.mv/type/inbound-allied/new
    FAQs: https://allied.mv/insurance-plan/allied-inbound

    FREQUENTLY ASKED QUESTIONS TRAVELLING TO MAURITIUS

  1. What is the protocol to travel to Mauritius?

    From the 1st of July 2022, all travellers (both vaccinated and unvaccinated) can travel freely to Mauritius. There is no need to present a PCR test at embarkation, and no PCR test will be carried out upon arrival.

  2. I want to travel to Mauritius. Which of your resorts can I stay in?

    You can stay at LUX* Grand Baie, LUX* Grand Gaube, LUX* Le Morne, SALT of Palmar, and Tamassa Bel Ombre. Note that SALT of Palmar is adults-only.

  3. Are the hotel staff vaccinated?

    All of our Team Members and their immediate families have been vaccinated. We also take daily temperature checks of all Team Members, as well as all precautions to prevent the spread of COVID-19.

  4. Do I have to wear a mask?

    As from the 1st July 2022, you are no longer required to wear a mask except in certain public areas including airports, public transport, and hospitals.

  5. How do I get from the airport to the hotel?

    After going through baggage claim, you can reach your hotel by organised transfer, taxi, rental car, or any other means of transportation. Just be sure to disinfect your hands, wear a mask and roll down the windows!

  6. My home country requires a PCR test before boarding my return flight.
    Will that be readily available?

    Yes. The test can be conducted at the resort and be collected by the private clinic at your expense. Just get in touch with us at Reception so we can schedule it for you.

  7. COLLECTIVE CARE

    These are the measures we take in our resorts to keep you, our Team Members, and our communities safe.

    • All Team Members maintain protective measures
    • Physical distancing protocol using signage and markings throughout the properties
    • Hand-sanitising stations throughout the properties
    • Increased cleaning and disinfection cycles to ensure optimal hygiene standards
    • Daily temperature checks for everyone accessing the hotels at all entry/exit points
    • A trained Covid-19 Officer responsible for ensuring compliance with each property's new operational regulations and procedures
    • Doctor on call 24/7 and resident nurse available in all properties

    Guestrooms

    • Minibars will remain empty with a wide selection of items available upon request

    Public Areas and Facilities

    • Hand-sanitising stations throughout all public areas
    • Frequent sanitisation of high-touch points areas using fogging equipment, electrostatic sprayers and wipes
    • Regular sanitisation of high-touch areas (changing rooms, door handles, mirrors, hooks etc)

    Public Bathrooms

    • Non-contact single-use tissue dispenser

    Pool and Beach Facilities

    • Re-arrangement of sunbeds to comply with physical distancing requirements
    • Cleaning and sanitisation of sunbeds after each use with a "Cleaned and Sanitised" sign after sanitisation is completed
    • Frequent sanitisation of outdoor showers

    Restaurants & Bars

    • Menus are presented either via iPads which are sanitised after each use and/or QR codes so guests can access our menus on their own devices
    • Buffet area or live cooking stations shielded with glass protection screens
    • Table arrangements adjusted to allow for physical distancing in all restaurants and bars
    • Sanitisation of tables will be carried out after each guest. Outlets are sanitised after each service

    Spa

    • Treatment rooms sanitised thoroughly between treatments
    • In changing rooms, clean towels are arranged in individual lockers. Lockers and showers are sanitised after every use
    • Seating and loungers are rearranged to enable physical distancing

    Fitness and Wellness

    • Advance booking for selected time slots required
    • Thorough cleaning and sanitisation of all gym equipment in between time blocks
    • Private fitness and wellness sessions indoors will be replaced by outdoor wellness classes(maximum 6 persons per class)

    OUR CANCELLATION AND REBOOKING POLICY

    Our Cancellation and Rebooking Policy for Mauritius and Reunion

    Cancellation Policy

    No penalty until 7 days prior to arrival, with a full refund of prepaid amounts, as from 01.01.2022.

    Exception: No penalty until 14 days prior to arrival for the stay period 23.12.22 – 06.01.23 for Mauritian properties & 23.12.22 – 02.01.23 for Reunion Island properties, with prepaid amounts fully refunded.

    Postponed Stays Policy

    Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to arrival for stay dates until 31 October 2023. Exception: Until 14 days prior to arrival for the stay period 23.12.22 - 06.01.23

    The then applicable pricing and conditions, combinable with any active offers at the time of rebooking, will apply for the new stay dates.

    Our Cancellation and Rebooking Policy for the Maldives

    Cancellation Policy

    All reservations for arrivals until 22 December 2022 will not be subject to any cancellation charges until 14 days prior to arrival and any prepared amounts will be entitled for new travel date changes.

    For all reservations for arrivals from 23 December 2022 to 10 January 2023 cancellations up to 40 days prior to arrival will be free of charge and any prepared amounts will be entitled for new travel date changes.

    Postponed Stays Policy

    For postponed stays with original arrival dates between now and 22 December 2022, no rebooking charges will apply, and the new stay dates will be confirmed at the same originally booked rate for new stay dates up to and inclusive of 22 December 2022.

    For new stay dates from 23 December 2022 onwards, these stays will be confirmed at the rate applicable.

    Our Cancellation and Rebooking Policy for China

    Cancellation Policy

    No penalty until 7 days prior to arrival, with a full refund of prepaid amounts.

    Postponed Stays Policy

    Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to arrival for stay dates until 31 October 2023.

    The then applicable pricing and conditions, combinable with any active offers at the time of rebooking, will apply for the new stay dates.

    All of the above may be subject to change.

SUSTAINABILITY & CORPORATE SOCIAL RESPONSIBILITY

LUX* Resorts & Hotels is a brand that cares. Naturally, we care about the quality of our guest experience – after all, we’re dedicated to celebrating life! However, global warming is a fact of life. Something has to be done, and we intend to do everything we can to protect the breathtaking environments that host our hotels and resorts. That’s why we’ve taken a voluntary stand to invest in projects that will meet the challenges of sustainable tourism head on. 

LUX* Resorts and Hotels achieves SEMSI status
LUX* Resorts & Hotels is delighted to become the first hotel group to have acquired SEMSI status, (Stock Exchange of Mauritius Sustainability Index) having achieved key eligibility criteria. Meeting the four key pillars set demonstrates the group’s leadership in economic, environmental, social and corporate governance, promoting sustainability, sound governance and transparent business practices.

Launched by the SEM in September 2015, SEMSI tracks listed companies on the Official Market and the Development and Enterprise Market that meet key sustainability criteria based on the Global Reporting Initiative Guidelines.  By setting up SEMSI, the SEM has embraced a leading role in creating a more sustainable capital market and in promoting responsible investment. Following its launch, the SEM has become a signatory and partner exchange of the United Nation’s Sustainable Stock Exchanges (SSE) initiative.  As a result of achieving SEMSI status, LUX* Resorts & Hotels demonstrates its commitment and dedication towards responsible tourism and sustainable development.

The SEMSI tracks the price-performance of those companies listed on the Official Market or the Development & Enterprise Market which demonstrate strong sustainability practices. It therefore helps create value for all stakeholders (investors, customers, management, local community and suppliers) involved in responsible decision-making. The index promotes stakeholder engagement and inclusiveness; expanding business horizons and working towards long-term viability and resilience.
The assessment methodology of SEMSI provides robust guidelines for companies on what to measure and highlights areas for constant improvement, further helping LUX* to understand and manage social and environmental risks and opportunities for the future.

GRI Gold Community & Sustainable Development Goals
LUX* is part of GRI Gold Community. GOLD Community members are GRI’s core supporters. LUX*is at the heart of the community shaping the future of sustainability and reporting, and empowering decision making towards a more sustainable economy and world.

Environmental Commitment

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GRI STANDARDS INTEGRATED ANNUAL REPORTS

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STRATEGIC POLICIES

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TREAD LIGHTLY BY LUX*©

Reducing carbon emissions has a positive impact on the effects of global warming.

energy-&-water-efficiency

ENERGY & WATER EFFICIENCY

biodiversity

BIODIVERSITY

Find out about our annual projects in the LUX* Integrated Annual Reports.

International Sustainability Certifications

travelife-gold-award

TRAVELIFE GOLD AWARD

Travelife’s sustainability certification is a non-profit flagship programme that supports tourism destinations, businesses and travelers...

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GREEN GLOBE

LUX* is working in collaboration with Green Globe to leverage its practices in terms of Sustainable Development.

Social Projects & Partners

the-code

THE CODE

The Code of Conduct for the Protection of Children from Sexual Exploitation in Travel and Tourism

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1000 SOURIRES ASSOCIATION

Created in 2006, Association 1000 Sourires is LUX* St Gilles’s affiliate NGO. 

atelier-de-formation-joie-de-vivre

ATELIER DE FORMATION JOIE DE VIVRE

Joie de Vivre runs educational workshops in the South of Mauritius for youngsters who have dropped out of the educational system.

cite-mangalkan-early-learning-centre

CITE MANGALKAN EARLY LEARNING CENTRE

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JOSEPH LAGESSE FOUNDATION

LUX* works in collaboration with the Fondation Joseph Lagesse, a non-profit organisation that strives to alleviate poverty

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ECOLE PAILLES EN QUEUE

Ecole Pailles en Queue is located at the entrance to the fishing village of Grand Gaube.

gender-links
GENDER LINKS
ecole -de-la-vie-baie-du-tombeau

ECOLE  DE LA VIE BAIE DU TOMBEAU

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ELLES C NOUS ASSOCIATION

Elles C Nous Association offers after school programs to children...

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LOVE BRIDGE

Love Bridge, a subsidiary of Business Mauritius, is a nation-wide project established to fight poverty

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MAHEBOURG ESPOIR

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MO L'ENDROIT BOIS MARCHAND

Mo l’endroit Bois Marchand is a societal project aiming to fight poverty

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PACK FOR A PURPOSE

An initiative that allows travelers like you to make a lasting impact in the community at your travel destination.

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THALASSEMIA SOCIETY OF MAURITIUS

Thalassemia is a hereditary form of anemia and children...

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SOUILLAC EARLY LEARNING CENTRE

Le Centre d’Eveil de Souillac is an initiative of Caritas.

Helping People Celebrate Life

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LUX* SHINING SERVICE QUALITY

LUX* Resorts and Hotels uses customer surveys on a regular basis...

our-people
OUR PEOPLE
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RAY OF LIGHT LUX*©

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COMING UP